Support HomeSearch Intel(R)
EtherExpress™ 32, 32N, and Flash 32 LAN Adapters
End of Interactive Support Announcement

In March 2000, Intel announced that interactive telephone support for EtherExpress™ 32, 32N and Flash 32 LAN adapters will end at 5:00pm (PST) on April 30, 2000. Telephone support will be discontinued at that time. It is expected that Intel public forum, Internet messaging and web based self-help support will continue until at least December 2000. The Limited Lifetime Warranty which was included in your product purchase, will continue to be honored. For instructions on how to obtain a warranty replacement, see the paragraph below titled "What if my EtherExpress 32, 32N or Flash 32 LAN Adapter fails? How will I obtain a warranty replacement?"

The following products are affected:

EILA8215   EtherExpress 32
EILA8215N   EtherExpress 32 (NetWare* only version)
EILA8225   EtherExpress Flash 32
EILA8225A   EtherExpress Flash 32

What if I have problems with my EtherExpress 32, 32N or Flash 32 LAN Adapter and need an RMA. Will you still honor the warranty?

The EtherExpress 32, 32N and Flash 32 LAN Adapters have a Limited Lifetime Warranty which Intel will continue to honor.

What if my EtherExpress 32, 32N or Flash 32 LAN Adapter fails? How will I obtain a warranty replacement?

Go to the EtherExpress 32, 32N and Flash 32 RMA Form. Print this form, fill it out and follow the directions to fax it to the Intel RMA department. Proof-of-purchase showing that you are the original owner is required.

Where can I get assistance on the EtherExpress 32, 32N and Flash 32 LAN Adapter after April, 2000?

It is anticipated that Intel public forum, Internet messaging and web based self-help support will continue until at least December 2000 and that all the drivers and configuration files will be available for download, and all troubleshooting information will still be available. See the EtherExpress 32, 32N and Flash 32 Self Help Entry for assistance on your EtherExpress 32, 32N and Flash 32 adapter.

How long will Intel provide drivers for the EtherExpress 32, 32N and Flash 32 LAN Adapter?

Drivers for the EtherExpress 32 and Flash 32 LAN Adapter are included with Microsoft Windows* 98 and Windows NT* 4.0. Drivers for the EtherExpress 32 and 32N are included with Novell NetWare* servers through version 5.1. Intel will not be developing new drivers for these products.

PLEASE NOTE:
This product is no longer being manufactured by Intel. THESE DOCUMENTS ARE PROVIDED FOR HISTORICAL REFERENCE PURPOSES ONLY AND ARE SUBJECT TO THE TERMS SET FORTH IN THE "LEGAL" INFORMATION" LINK BELOW. For information on currently available Intel products, please see www.intel.com and/or developer.intel.com




* Legal Information and Privacy Policy © 2000 Intel Corporation