This section assumes that your EtherExpress 16 adapter passes all diagnostics in the computer you are trying to use it in. If you have not run diagnostics on the adapter, please return to the Basic Troubleshooting section and complete the diagnostic tests before continuing. If the diagnostics fail, follow the procedures there to troubleshoot the problem. If everything passes, use the "Back" button on your browser to return here.
This section assumes that the adapter status in Device Manager is "this adapter is working properly". If you are not sure about the Device Manager status, please go to "Using Device Manager" and see the section titled "Checking the Device Status". If the status is not "This device is working properly", then return to the Basic Troubleshooting section. If the status is "This device is working properly" the return here by using the "back" button on your browser.
When starting Windows*, do you get a prompt asking you to Enter Network Password?
Windows 95/98 Log In Check List
This section assumes that your EtherExpress 16 adapter passes all diagnostics in the computer you are trying to use it in. If you have not run diagnostics on the adapter, please return to the Basic Troubleshooting section and complete the diagnostic tests before continuing. If the diagnostics fail, follow the procedures there to troubleshoot the problem. If everything passes, use the "Back" button on your browser to return here.
This section assumes that the adapter status in Device Manager is "this adapter is working properly". If you are not sure about the Device Manager status, please see "Using Device Manager to check the device status". If the status is not "This device is working properly", then return to the Basic Troubleshooting section. If the status is "This device is working properly" the return here by using the "Back" button on your browser.
If your Windows 95 or 98 computer is having problems logging into a network or cannot browse the network, check everything on this list to see if it is correct. If you are not sure about some of the statements below, see "Configuring an EtherExpress 16 in Windows 95/98" for more information, then return here using the "Back" button on your browser.
- If logging into a workgroup, the workgroup name is identical to other stations in the workgroup and at least one station with that workgroup name on the network has file and printer sharing enabled. Only computers with file and printer sharing enabled will be visible to your computer on the network. In some cases, you may also have to share a drive or folder to the network.
- If logging into a domain, the domain name is correct and the domain server is up and running. Your workgroup name must equal the domain name to see other stations in the domain, or it must equal an existing workgroup within the domain.
- Your computer name is unique on the network (not equal to any other computer or domain name).
- Your Primary Network Logon is set to the network type you are trying to log into (Client for Microsoft Networks, Client for NetWare Networks, etc.)
- The proper client is configured and the same protocols (e.g. TCP/IP, NetBEUI or IPX/SPX compatible Protocol) are configured on all machines.
- You are in fact logging in, not canceling the logon.
If all of the above are correct, try running Microsoft Net Diag (see document, "Using Microsoft Net Diag to Test Network Connections") between this computer and another Windows 95 or Windows for Workgroups computer to check the connection. If your connection does not appear to be functioning, on the adapter's advanced properties settings, try forcing the adapter's network connector to the type of transceiver you are using (TPE for twisted pair, BNC for thin coax, AUI for the 15 pin DIX connector).
If you are logging into a NetWare network, select the IPX/SPX-compatible Protocol and click on properties. Click on the Advanced tab, then select Frame Type. Change Frame Type from auto to the actual frame type your NetWare server is using. If you are not sure what frame type your NetWare network uses, contact your network administrator.