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EtherExpress™ 16/16TP Boards
VGA Incompatibility Information

Symptom
There have been reports of conflicts with the EtherExpress(TM) 16 card and some video cards. The conflicts that we have seen are usually with lower-priced video cards with the Trident chip sets or the Tseng chip sets. These conflicts present themselves in a number of ways. One is the computer not booting after installing the EtherExpress 16 card in that computer. Another is the computer boots but it beeps three times indicating the video failed and there is no video.

We have also had reports that Gateway 2000 Local Bus will not boot with the EtherExpress 16 and 16TP installed. Usually, as the system starts to boot, an error or message is received indicating a problem with the local drive.

The EtherExpress 16 adapter card has been modified to alleviate these conflicts.

Solution
The modification for the EtherExpress 16/16TP was initiated in early June, 1992. By looking at the serial number on the box, it can be determined if the modification has been done on the board. The board's serial number is on the box end label. The key is the last 5 digits of the serial number are the WorkWeek, Year, and M-site.

	       x x x x x x  x x  x  x x
	                    | |  |  | |
	                    | |  |   ------ M-Site
	                    | |  |
	                    | |   --------- Year (1=1991, 2=1992)
	                    | |
	                     -------------- WorkWeek
	

IF THE M-SITE IS 07, then boards built during or after WorkWeek 20, 1992 have been modified.

IF THE M-SITE IS 13, then boards built during or after WorkWeek 25, 1992 has been modified.

IF THE M-SITE IS 12, then boards built during or after WorkWeek 21, 1992 has been modified.

Examples: 12345624213 has been modified. 12345620213 has NOT been modified.

Manufacturing is also reworking RMA'ed boards and boards that were in the warehouse when the modification started. However, there is no easy way for them to mark the outside of the box to indicate the board inside has been modified. They can, however, mark the board itself. So, if a board was built before these dates, the customer must open the box and look for a "QAN" number on the back of the board. This is a white label with the number 350032 printed on it.

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