Network Connection Issues
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
You can check the network connection status as shown below.
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Network Wired Connection (Ethernet)
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Network Wi-Fi Connection Advanced Wi-Fi Settings
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When X appears next to TV -
Check the TV or the AP (Router).
- Check the connection status of the TV, AP (Router) and Cable Modem.
- Power off and power on in the following order;
1. The Cable Modem, wait for the Cable Modem to reset.
2. The AP (Router), wait for the AP (Router) to reset.
3. The TV.- If you are using a wireless connection, change the SSID (Network name) and wireless channel of AP (Router).
- If you are using a static IP, enter the IP directly.
- Contact internet service provider or AP (Router) companies.
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When X appears next to Gateway - Check the AP (Router) or consult your Internet service provider.
- Unplug the power cord of the AP (Router), Cable Modem, wait 10 seconds. Reapply power.
- Initialize (Reset) on the AP (Router) or Cable Modem.
- Contact internet service provider or AP (Router) companies.
- Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.
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When X appears next to DNS - Check the AP (Router) or consult your Internet service provider.
- Unplug the power cord of the Cable Modem or the AP (Router), wait 10 seconds. Reapply power.
- Initialize (Reset) on the AP (Router) or Cable Modem.
- Check that the MAC address of the TV / AP (Router) is registered with your Internet service provider. (The MAC address displayed on the pane of the network status window should be registered with your Internet service provider.)