Movie Playback Issues
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
For more information about supported files, see Play Other Device Files Photo & Video in the User Guide.
For more information about supported files, see Play Other Device Files Photo & Video in the User Guide.
- I cannot find a file in the Photo & Video.
- Check whether the files saved on your USB storage device can be read by the PC.
- Check that the file extension is supported.
- I see a message that says the file is not supported.
- Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
- Check that the file extension is supported.
- Check that the resolution is supported.
- Check that the video codec is supported.
- Check that the frame rate is supported.
- I get a message saying “This audio is not supported” or the video is playing normally but the audio is not.
- Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
- Check that the file extension is supported.
- Check that the audio codec is supported.
- Check that the bit rate is supported.
- Check that the sample frequency is supported.
- Check that the number of audio channels is supported.
- I cannot see the subtitles.
- Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
- Check that the video and subtitle files have the same name.
- Also check that both the video file and the subtitle file are in the same folder.
- Check that the subtitle file format is supported.
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Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.) -
If subtitles encoding is incorrectly set, subtitles may not be displayed properly.
Selectin the control panel at the bottom of the video playback screen and change the CODE PAGE value.
- If you play a video file stored on another device by using the content sharing feature, subtitles may not be available depending on the program you use.
- Subtitles are not supported if you are playing video through an NAS unit. Consult your NAS manufacturer.
- My USB storage device is not recognized when connected.
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Check whether it is a USB storage device supported by the TV.
For more information, see Play Other Device Files Connecting USB in User Guide.