*******************************************************************************
                                  Santa Cruz
*******************************************************************************

===============================================================================
                   Overview / Description / Features / Specs
===============================================================================

                             _Discontinued Product
                             ---------------------

As new Technologies were introduced, this product after many years of 
a successful run was retired. Support for Discontinued products is limited 
to the information available in our "Knowledge Base" and "Files Download Area"

For information on current Products that are compatible with new Technologies
please visit our Web Sites:

VOYETRA SOFTWARE PROGRAMS:
http://www.voyetra.com/

TURTLE BEACH HARDWARE PRODUCTS:
http://www.turtlebeach.com/

                            ********************

Product IDs cannot be generated for DISCONTINUED products.
For Turtle Beach Hardware, you do NOT need the Product ID for Installation, 
as Drivers for all our Hardware products are posted on our FTP Files Download
Area to Download free of charge. 

                            ********************

Please note that all Software & Hardware products are designed to be 
compatible with Windows Operating Systems and Hardware that are available
when these products are developed. VTB is not responsible for any system 
problems because you took the liberty to install an older product in a new
Technology that was NOT Supported by the product.
____________________________________________________________________________

                            Circuit Board Photograph
                            ------------------------

[image/]sccrdweb.gif[/image]

1. VersaJack – yellow 1/8" stereo mini-phone jack may be used as Analog Line
   or Headphones Output, Digital Output or Analog Line Input. All functions
   accessible from the Santa Cruz Control Panel application. 

2. Mic In – pink 1/8" three-conductor mini-phone jack for monaural dynamic 
   or condenser microphones. Selectable +20dB gain boost. Bias voltage for 
   condenser mic on ring connector.

3. Line In – blue 1/8" stereo mini-phone jack, line level stereo input for
   connection to outputs of CD players, tape players or other line level 
   audio outputs (-10dBV).

4. Front Speakers – green 1/8" stereo mini-phone jack, line level stereo
   output for connection to inputs of powered speakers, tape recorders or
   other line level audio outputs (-10dBV).

5. Back Speakers – black 1/8" stereo mini-phone jack, line level stereo output
   for connection to inputs of powered speakers, tape recorders or other line
   level audio outputs (-10dBV).

6. Gameport/MIDI connector – 15-pin D-sub port (female). Connects to digital
   and analog joysticks and game controllers. May also be used as a MIDI
   In/Out port with optional MIDI Adapter Cable.

7. High quality output circuits with power supply regulation and decoupling.
   Audio output circuits easily drive headphones or other difficult loads.

8. Wavetable Header – Standard, WaveBlaster(r) compatible header connects 
   to Wavetable MIDI daughtercards.

9. PCI 2.1 Bus Mastering interface.

10. Dual Codec Design – contains high resolution converters and mixer
    componentry for 6-channel playback, 4-channel simultaneous recording and
    Digital Outputs.

11. Highly integrated Crystal/Cirrus Logic CS4630 processor chip containing
    audio processing, SoundFusion(r) DSP, and DSP-enhanced wavetable MIDI
    synthesizer circuitry.

12. Upgrade Option Header – For future expansion.

13. TAD Connector – 4-pin MPC-3 header for connection to audio telephony
    products.

14. CD Audio Connector – 4-pin MPC-3 header for connection to analog audio
    outputs of CD-ROM or DVD-ROM drives.

15. Aux Input Connector – 4-pin MPC-3 header for connection to analog audio
    outputs of second CD-ROM or DVD-ROM drive.

16. For Internal Use Only. Dell has used this for some of their Systems in 
    a proprietary fashion ONLY for those SPECIFIC Systems. Sorry. No pin-outs 
    are available on this.

17. CD-ROM S/PDIF Digital Input Connector – 2-pin header for connection to
    digital audio output of internally mounted CD-ROM or DVD-ROM drive.

_____________________________________________________________________________
The Santa Cruz does not support front mounted connections.
_____________________________________________________________________________

                                Comparison Chart
                                ----------------

SPEAKER CONFIGURATIONS:    RIVIERA:     SANTA CRUZ:    CATALINA:  
Headphones                 YES            YES           YES       
      2                    YES            YES           YES    
      4                    YES            YES           YES    
      5.1                  YES            YES           YES     
      7.1                  NO             NO            YES


CCONNECTORS:               RIVIERA:     SANTA CRUZ:    CATALINA:   
Line In                    YES            YES           YES
Line in Rear (Ch 3&4)      NO             YES           NO 
Mic In                     YES            YES           YES
SPDIF Digital Out (Optic)  YES            NO            YES
SPDIF Digital Out (Coax)   NO             YES           NO
SPDIF Digital In (Optic)   NO             NO            YES 
SPDIF dig CD input (Int)   NO             YES           NO
Analog to Dig Converters   2              4             2 
Internal CD Aud Connectors YES            YES           YES        
Joystick/MIDI Port         YES            YES           NO 
VersaJack                  YES            YES           NO


HARDWARE SPECIFICATIONS:   RIVIERA:     SANTA CRUZ:    CATALINA:   
Bit Resolution (Codecs)    16             20            18 
Sampling Rate (Codecs)     48KHz          48KHz         48KHz 
Sampling Rate (SPDIF Dig)  48KHz          48KHz         96KHz 
Bit Resolution (SPDIF Dig) 24             16            24 
SPDIF Out Sample Rate      44.1KHz/48KHz  48KHz         48KHz/96KHz 
SPDIF In Sample Rate       NO             48KHz         Up to 96KHz 
DSP Hardware Acceleration  NO             YES           NO  
MIDI Synthesizer Header    NO             YES           NO  
Interface                  PCI            PCI           PCI


FEATURES:                  RIVIERA:     SANTA CRUZ:    CATALINA:  
Stereo to multi-channel 
  conversion               YES            YES           YES       
Equalizer (EQ)             NO             YES           NO 
4 Channel Pan              NO             YES           NO
DirectSound 3D, A3D, EAX   YES            YES           YES    
Environmental effects      YES            YES           NO 
Sensaura Virtual Ear       NO             YES           YES   
Dig Dolby/DTS Pass-Through YES            Yes           YES     

BUNDLED SOFTWARE:          RIVIERA:     SANTA CRUZ:    CATALINA:  
Voyetra Software Suite     Yes            Yes           Yes
______________________________________________________________________________

                                Dealer in Canada
                                ----------------

http://www.ncix.com/search/?quicksearch=turtle+beach
____________________________________________________________________________

DELL - IBM - Customers who received a Turtle Beach card with their system <img 
-------------------------------------------------------------------------------

You have an OEM (Original Equipment Manufacturer) version of the Turtle Beach
soundcard that was licensed to be included in your Dell / IBM computer and
used ONLY with that computer, in the original Windows Operating System as per
the System Manufacturer's specifications.  

All Technical Support questions regarding the soundcard and software 
applications must be forwarded to Dell Technical Support. The support 
pages at this site are ONLY for the RETAIL version of the Turtle Beach card.

If you Upgraded your Windows OS to a different one than the originally loaded
with your System, neither Dell nor the Original Manufacturer (VTB) will 
support it. Your System Admin who installed the new OS in your Computer 
should be able to assist you with installation of the components.
 
This said, documentation and Drivers are free to Download and you are 
welcome to use it ON YOUR OWN and at YOUR OWN RISK. 
______________________________________________________________________________

                Digital Audio vs. MIDI - What's the difference
                ----------------------------------------------

WHAT'S THE DIFFERENCE BETWEEN DIGITAL AUDIO AND MIDI?

[MIDI] (Musical Instrument Digital Interface) is a 'language' for sending
messages between multiple electronic devices.  MIDI devices like keyboards, 
music synthesizers, and drum machines can 'speak' to and play with eachother.

The soundcard installed in your computer can also respond to MIDI messages.
MIDI can be thought of as the piano roll in the most amazing player piano
ever invented. You won't hear the sound until you crank up the player piano 
and the machinery actually plays the piano roll. 

However, unlike the player piano, today's MIDI synthesizers and samplers 
can play back any sound ever recorded, or even synthesized sounds made 
from scratch. 

A MIDI file contains a set of *instructions* for how the music should be
played and what instrument should play the sound.  The MIDI file does not 
contain the actual sounds, it only contains instructions for what sound should
be played, how it should be played and when it should be played. When you want
to hear the contents of the MIDI commands (the "MIDI sequence") the MIDI file
must send its commands to some kind of electronic sound generator, which then
makes the sounds following the MIDI sequence's commands. 

Such an electronic sound generator that will faithfully follow the MIDI
commands is called a "MIDI Instrument." 

SUMMARY:
With MIDI, the MIDI file (the 'piano roll') tells the MIDI instruments 
(the 'player piano machinery') what and how to play the electronic sounds, 
and what sounds should be played. Then you hear the results. With MIDI, you
can have a 'sequence' of MIDI commands played by a guitar sound, an organ 
sound, or even by a shakuhachi!  

-------------------------------------------------

[DIGITAL AUDIO] can be thought of as a computerized 'tape recorder.' Just 
like a tape recorder, a digital audio file contains actual sounds, stores 
them, and can play them back. You can edit the sounds, make them louder or 
softer, and change the tone quality, but usually you just play them back. 
Just like with a tape recording, you can't take a digital recording of an 
electric guitar and simply change the instrument to a church organ or a
flute. 

SUMMARY: 
A Digital Audio recording is a very faithful, high fidelity *record* of what 
happened at a certain time, in the real world -- not a sequence of commands 
telling an electronic sound generator how to make sounds (as in MIDI). 

-------------------------------------------------

IMPORTANT NOTE!
***************

While MIDI is a music format for computers, it is NOT possible to simply 
burn a collection of MIDI files onto a CD-R disc and then play them in 
your CD player. You see, your CD player plays a format called Red Book Audio,
which is a special *Digital Audio* file format, as described above. 

MIDI, as we have seen, is a set of commands for MIDI instruments to play. 
There are no actual sounds stored in a MIDI file. 

If you've composed a collection of MIDI masterpieces in your Voyetra MIDI
sequencing software, and you want to make a CD of them so your friends and
family can hear them, you will need to make DIGITAL AUDIO recordings of your
MIDI instruments playing your MIDI sequences. These "mixdowns" are then stored
on your computer as Windows WAV files, which can then be converted to Red Book
audio format, and finally 'burned' onto an Audio CD. 
Now your friends and family will be able to play your tunes on their home CD
players. 

Please be sure to look in the manual and online Help for your software for
topics about Mixdown and Converting MIDI to Digital Audio. 
______________________________________________________________________________

                            Digital Music - What is?
                            ------------------------

Digital music is audio stored as digital files on a hard disk or other
computer media, like FLASH RAM, CD ROM, ZIP discs, floppies, etc. The terms
MP3, WMA or WAV files refer to digital music formats that can be played by a
PC. The digital music on an audio CD is compatible only with CD players and
must be converted (or "ripped") into one of these formats in order to be
played on a PC or a digital music player.

For more information on Digital Audio Formats please visit:
http://www.microsoft.com/mobile/pocketpc/stepbystep/audio.asp

______________________________________________________________________________

                           Digital Music File Basics
                           -------------------------

                          What Is Digital Audio?
                          ---------------------
Digital audio is created by 'sampling' an analog signal at a fixed rate and
converting each sample into a number that corresponds to the level of the file
at the sample point. (Sample Rate is the number of samples per second). The 
sample rate determines the highest frequency that can be captured from the 
analog signal, while the bit (binary digit) depth determines the volume levels
that can be accurately captured from the analog signal. 

The quality of a digital audio signal is determined by the sample rate and bit
depth. The digital audio bit depth determines how many different levels
of volume can be captured from the original analog signal. The greater the
number of bits, the greater the dynamic range that can be captured by the
digital version of the analog signal. With the 16 bits used on CD audio, each
sample can be divided into 65,536 levels (2 to power 16), which translates to
a dynamic range of 96dB. In other words, 16 bits can capture a range of sound
from pure silence to 96 dB in loudness. 

As a rule of thumb, the highest frequency that can be preserved when 
converting from analog to digital is less than half the sampling rate. 
Thus, the 44.1kHz sample rate used by CD audio can capture frequencies up to
about 20kHz. 

At a high enough sampling rate and bit depth, it is difficult for the average
person to distinguish between the original and digitized version of a sound.

    Redbook Audio is a 44.1kHz/16-bit format used on song tracks on standard
    CDs playable in a stereo system CD player. Redbook Audio format must be 
    converted to MP3, Windows Media (WMA) or WAV format in order to reside
    in the music library on your PC hard drive. Redbook Audio cannot be stored
    on a PC hard drive. Instead, digital audio files are stored on your PC
    hard drive as 'files' with the extensions MP3, WMA or WAV. The term 
    'redbook' came from the color of the binder in which the specification 
    was first published. 

The Redbook Audio standard that defines CD audio, includes two audio tracks 
to provide stereo, a sampling rate of 44.1 kHz and a 16-bit depth. While 
this preserves much of the original sound quality, it also requires a great 
deal of storage space and a system capable of handling a high audio 
'bit rate '.


                           AUDIO FORMATS:
                           --------------
                         Audio Compression
                         -----------------
Compression techniques can significantly reduce the bit rates of digital
audio. 

    Windows Media is a group of technologies created by Microsoft to 
    distribute media content. See Microsoft's website 
    www.microsoft.com/windowsmedia) for more information. 

The most popular compression methods, MP3 and Windows Media (WMA), use a 
technique called perceptual encoding. This compression format is based on 
the principle that some of the original sound cannot be perceived by the 
human ear and therefore can be removed without being perceived by the 
listener. 

For example, if a loud sound at a particular frequency dominates a weaker 
sound at a different frequency, the weaker sound can be removed without 
significantly affecting the overall quality. Also, sounds at certain 
frequencies are less significant to the overall sound and can be encoded 
less precisely, thereby conserving more file space. 
 

                         WAV Format
                         ----------
The WAV format is an uncompressed copy of a CD audio track that preserves
CD-quality Redbook audio.  Although this is the purest form of audio, it also
takes up a significant amount of hard drive space (a typical three-minute song
consumes more than 30MB of hard disk space).  Playback of uncompressed WAV
audio will be most important for audiophiles who can discern the loss of
dynamic range and other limitations of compressed audio formats.


           MP3 and Windows Media Compressed Audio Formats
           ----------------------------------------------
MP3 and Windows Media (WMA) formats are 'compressed' versions of the WAV
format and consume as little as 10% of the hard drive space of an equivalent
WAV file—typically 1 MB for a minute of music. The drawback is that some of
the music quality is lost due to the compression process. With less 
compression, the file is larger but the difference in audio quality is less
detectable. There is no quality setting for WAV format, since it must be 
fixed at 44.1kHz/16bits.


           Disk Space for Recording Digital Audio Files
           --------------------------------------------
The disk space required for storing digital audio depends on the audio bit
rate, as described above. Stereo, CD-quality, WAV format digital audio
generates a bit rate of 1.4 Mbps, which translates to 10.5 megabytes of hard
drive space per minute (60 sec x 1.4Mbps / 8 bits per byte). Thus, a typical
four-minute song recorded in WAV format will consume about 42 MB of hard drive
space.

In contrast, the WMA format at the highest quality setting reduces the bit
rate to 192kbps. Thus, the same one-minute file will consume only 1.4MB 
(60 sec x 192kbps/ 8 bits per byte). For a four minute song, this translates
to 5.7MB, or about 1/10th the size of an equivalent WAV file. 

Thus, an hour of music recorded as an uncompressed stereo WAV files will
consume about 650 MB (the storage capacity of a CD), while the same hour of
music recorded in the WMA format at 192kbps will consume about 84MB. To most
listeners, the difference in audio quality is imperceptible. 

WMA Format maximum bite rates Update:  
  If you select the Windows Media Lossless format in rip setting, only 
  in Windows XP you can increase the audio rip bit rate for music CDs 
  that ranges from 470 to 940 Kbps. However, this format is not supported 
  by the AudioTron.
______________________________________________________________________________

                             DirectX Compatibility
                             ---------------------

-  This card requires DirectX installed in the system. 
-  This card is compatible with: DirectX 7, 8 and the latest 9.0c
______________________________________________________________________________

                  Features NOT available in Win 2k / XP / NT
                  ------------------------------------------

Due to the architecture of WDM (Windows Modeling Drivers) Technology, 
the Santa Cruz features that are NOT available in Win 2000 / XP are:
-  Recording Peak (VU) meters
-  Legacy DOS support

                                 ***

Santa Cruz features not available in NT:
-  CD S/PDIF IN
-  AC-3 5.1 (S/PDIF or Analog)
-  Legacy DOS support
-  EQ (Control Panel tab)
-  Effects (Control Panel tab)
-  Synth settings (Control Panel tab)
-  VirtualEar (Control Panel tab)
_____________________________________________________________________________

                File conversion to Wave, MP3, WMA and vice-versa
                ------------------------------------------------

Voyetra's 'AudioSurgeon' Audio Editor program can do file conversions to 
and from Wave, MP3 or WMA (in any combination) using the "Save As" feature.

    http://www.voyetra.com/site/products/audiosurgeon/producthome.asp

To convert a Wave to MP3 (for example) open the Wave file in AudioSurgeon.
Now click on File then Save As. In the Save as type drop down choose the 
format you want (in this case it's MP3). Then click Save.

                                    ***

Encoding MP3:
   This Software includes the MP3 (ACM) Codec which encodes up to 56 kbps. 
   You can open, play and edit MP3 files (of higher rates) but you can only
   Save up to 56 kbps in the MP3 (ACM format) unless you have a 3rd party MP3 
   Encoding Codec (such as CyberLink) installed on your computer. In this case
   you can use the higher Rates that this Codec supports.   

CODEC: Is an electronic device (a circuit consisting of an Encoder and 
       a Decoder) that converts analog signals into digital form and 
       compresses them to conserve bandwidth on a transmission path. 

IMPORTANT NOTE:
    We don't provide support or make any warranties for 3rd party products 
    nor is inclusion or exclusion considered a product endorsement or 
    rejection. This information is provided solely as a courtesy to our 
    Customers.
_____________________________________________________________________________

                            Front Mount connections
                            -----------------------

This Sound Card does not support front mounted case connections.
______________________________________________________________________________

                                MP3 - What is?
                                --------------

MP3 is short for "MPEG-1 Layer 3," which identifies a way to store digital
audio in a smaller than normal file size.

MPEG (pronounced "EM-peg") is an acronym for "Motion Picture Experts Group," 
which has defined a set of standards for compressing and storing digital audio
and video.  

Regardless of where a sound comes from, what you actually hear is analog 
sound (voltage and current moving speakers which move air to make sound). 
Computers translate and store sound information as digital audio data.
This is done through sampling—the process of taking a digital 'snapshot' 
of the sound many times per second. CDs store information in a digital audio
format known as CD-DA, which samples 44,100 times per second. A Windows Wave
(WAV) file containing "CD Quality" audio is stored at a resolution of
16-bit/44.1 kHz sampling rate. 

MP3 files give you near CD-quality sound in a file format that requires
roughly 1 megabyte for every minute of sound. CDs and CD-Quality WAV files,
by contrast, require about 10.5MB per minute. This means that a single song
or track in MP3 format usually takes up between 3 and 5 megabytes, a
reasonable download even for slower phone modems. Because of this, a profusion
of MP3 Web sites, newsgroups, and FTP sites have sprouted up across the
Internet. It's the MP3 format that has made portable players such as Apple's
iPod possible, and so popular. 

MP3 files are made smaller than WAV files by means of "lossy compression,"
a process which actually discards 'unimportant' audio data. The decisions for
what data to discard are based on psychoacoustics—the science of how the human
brain perceives sound. Studies have determined that not all of the sound we
hear is discernible as separate sounds. 

For example, most people can't hear sounds above a high frequency (pitch) 
of 16 kHz. Also, if a loud sound happens at the same time as a quieter sound, 
and both have a similar pitch (frequency), only the louder sound will be 
perceived by the listener (the loud sound "masks" the quiet sound).  

To create an MP3 file, an MP3 encoder reads a WAV file and then strips out 
the parts that you won't miss hearing. Very high frequency sounds are 
discarded along with quiet sounds masked by louder sounds. 

By whittling away the parts you don't perceive, the MP3 "encoder" creates a
file that sounds almost exactly the same as the original file, but in a file
size that is dramatically smaller than that of the original uncompressed WAV
file or CD-DA data. 

An MP3 file can also contain information about the file itself, in a text
"tag." The tag can contain things like the artist's name, a graphic (usually
the CD cover art), a URL for more information, another URL where you can buy
the CD, the song's lyrics, the genre of music, and more.
______________________________________________________________________________

                        Polyphony vs. Voices - What is?
                        -------------------------------

Polyphony: 
----------
    How many sounding keys that can be depressed at a given moment without
    layering voices.  This is not to be confused with sounds or patches.


Voices:
-------
    A MIDI patch or sound is made up of a certain number of voices or layers
    for example a Piano patch may need 5 voices to produce the complex Piano
    sound. 

_____________________________________________________________________________

                                Product Overview
                                ----------------

The Santa Cruz represents the ultimate in DSP-accelerated, multiple channel
audio hardware for the PC featuring:

* Cirrus Logic SoundFusion(R) DSP architecture offloads MP3 playback   
  and other audio tasks from your PC's processor.

* High-resolution converters provide crystal-clear reproduction of MP3, 
  WAV, CD, DVD and Internet Audio.

* Spectacular home-theater surround sound with programmable ambience 
  effects on 2, 4 or 6-speaker systems.

* Sensaura(TM) Virtual Ear(TM) Technology optimizes 3-D positional 
  audio for enjoying surround sound with headphones.

* Supports industry-standard 3-D positional audio for interactive PC 
  gaming (Sensaura(TM), EAX(TM), A3D(TM), DirectSound3D(R), IA3D).

* Exceptional MIDI and digital audio performance turns your PC into a
  pro-quality music and sound editing tool.

* A versatile array of digital/analog inputs and outputs to handle the 
  most sophisticated PC audio requirements.


_____________________________________________________________________

                             Sound Card - What Is?
                             ---------------------

A sound card (also referred to as an audio card) is a peripheral device that
attaches to the ISA or PCI slot on a motherboard to enable the computer to
input, process, and deliver sound. 

The sound card's four main functions are: as a synthesizer (generating
sounds), as a MIDI interface, analog-to-digital conversion (used, for example,
in recording sound from a microphone), and digital-to-analog conversion (used,
for example, to reproduce sound for a speaker). The three methods of sound
synthesis are through frequency modulation (FM) technology, wavetable, and
physical modeling. 

FM synthesis is the least expensive and least effective method. Sounds are
simulated by using algorithms to create sine waves that are as close to the
sound as possible. For example, the sound of a guitar can be simulated,
although the result does not really sound very much like a guitar. Wavetable
uses actual, digitally recorded sound samples stored on the card for the
highest performance. Physical modeling is a new type of synthesizing, in which
sounds are simulated through a complex programming procedure. Some sound cards
can also have sounds downloaded to them. 

Sound cards were once all connected to the ISA slot. However, because
connection to the PCI bus offers advantages such as improved signal-to-noise
ratio and decreased demand on the CPU, sound cards being produced today are
intended for use with a PCI bus. 

In the beginning, Sound Cards included a Power Amp at the Output stage, that
allowed to drive non-powered speakers in the days of Windows 3.1 However, 
this Amp was small by nature and design (usually 2X4 Watts) yielding a lot of
distortion as well as adding noise to the Computer System.  Nowadays, Powered
Speakers have come down dramatically, therefore, no Sound Card Manufacturer
incorporates these low quality 'noisy' Amps. So Powered Speakers are a must
these days. They also come in various combinations as far as Sound
Distribution is concerned (Surround etc) as well as with on board 'decoders'
for handling of Dolby Digital, DTS and other formats.

Some sound cards have 3-D capabilities enabled by processors on the card that
use mathematical formulas to create greater depth, complexity, and realism of 
sound. High quality audio can be produced through a system that uses the 
Universal Serial Bus (USB) and does not require a sound card. Processing is 
left to the CPU, and digital-to-audio conversion to the speakers. 

Current Sound Cards offer capabilities such as: Multichannel Support, Dolby
Digital, DTS, 24/96kHz Audio Quality, Optical S/PDIF Digital In and Out, EAX,
3D Support, etc. etc.
______________________________________________________________________________

                                Specifications
                                --------------

Advanced 3D Positional Audio Support: 
-------------------------------------
Unlike other sound cards with simple 3D sound that positions the sound source 
to quad speakers, Santa Cruz uses Sensaura HRTF 3D positional audio technology
to move sources in the X, Y and Z plane for true 360° positional effects that
appear above, below and around you. The DSP accelerates 32 hardware and 16 
software DirectSound3D streams. 3D audio is compatible with A3D(TM) 1.0,
EAX(TM)1.0/2.0, IA3D, MacroFX(TM), MultiDrive(TM), Virtual Ear(TM). 

2, 4 or 6-Speaker Digital Surround Sound:
-----------------------------------------
Immersive 3D gaming and DVD audio with 2, 4 or 6-speakers and headphones 
for home-theater surround sound quality. Connect to external Dolby Digital(R) 
decoder with S/PDIF interface. 

Effects Processing: 
-------------------
10-band graphic EQ with presets and peak meters. Digital effects processor 
with multi-effects routing mixer. User-definable presets and factory presets.

Acoustic Sound Fields:
----------------------
Customizable "sound fields" enhance the playback of MP3, CD, DVD and other 
audio files. Unlike sound cards that provide monophonic acoustic effects, 
Santa Cruz lets you position the ambiance effects for each sound source to
any speaker to create the perfect listening environment. 

MIDI Wavetable Synthesis:
-------------------------
8MB DLS synthesizer with scalable DSP/Host load sharing. Up to 64-voice 
hardware polyphony with more than 1,000 software voices (limited by host 
CPU.) MIDI controls reverb, chorus, volume, envelope, pitch shift, tremolo
and vibrato. 

Audio Converters:
-----------------
Dual AC-97 2.1 audio codecs with hardware full-duplex for simultaneous 
record and playback at up to 48kHz sample rates. Stereo 18 bit A/D 
converters for high resolution recording of up to 4 sources. 
3 stereo 20 bit D/A converters for high resolution playback of up to 6 
independent streams. 

Audio Performance:
------------------
Frequency Response (A-A): 10Hz - 120KHz. (-3dB) SNR: > 96 dB FS A. 
THD+N: (-3dB): >91 dB FS (0.0027%). Crosstalk: 105 dB @ 100Hz. 

Digital I/O: 
------------
48 kHz PCM audio or Dolby Digital(R) AC-3 for external decoder. 

Analog Quad Mixer:
------------------ 
Lets you pan analog signals into four speakers. 

AudioMatrix(TM): 
----------------
Provides diagnostic support.

Net Board Dimensions:
---------------------
4" x 6"

___________________________________________________________________________

                          Specs - Analog vs. Digital
                          --------------------------

Analog (A-A):
-------------
Frequency Response: 10Hz - 120kHz (-3dB)
SNR: 96dB FS A-weighted.
THD+N: (-3dB): < -91dB FS (0.0027%).
Crosstalk: -105dB @ 100Hz

Digital Playback (D-A):
-----------------------
Frequency Response: (-3dB) @ Fs = 48kHz: 10Hz to 20kHz
SNR: 90dB FS A-weighted
THD+N: (-3dB FS): < -87dB FS (0.004%).

Digital Recording (A-D):
------------------------
Frequency Response: (-3dB) @ Fs = 48kHz: 10Hz to 20kHz
SNR: 93dB FS A-weighted
THD+N: (-3dB FS): < -84dB FS (0.005%).
Digital Output: 48kHz PCM audio or Dolby Digital(R) AC-3 for external decoder.
----------------------------------------------------------------------------
For those who wonder:

The SNR on the Analog is 96 dB whereas the SNR on the Digital is 90 dB & 93
dB. The A-A number is always higher (and basically meaningless since it 
measures only the analog loopback i.e. line in to speakers).
____________________________________________________________________________

                          Specs - dB Values for SC EQ
                          ---------------------------

The decibel values for the EQ are as follows:
-0 dB top led
-1 dB 4th from the top lit (red)
-2 dB top yellow led
-3 dB 4th from the top yellow
-4 dB bottom yellow
-5 dB third from top green
-6 dB 5th from top green
-12 dB 11 up from bottom
-24 dB 3 up from bottom
-30 dB bottom led.

These values are subject to change in later releases.
-----------------------------------------------------------

                           Specs - Power Consumption
                           -------------------------

Current Consumption          Typ Ma           Max mA
PCI +12V                        80               144
PCI -12V                         5                10
PCI +5V                        330               549

Power Consumption            Typ W            Max W
PCI +12V                      0.96              1.73
PCI -12V                      0.06              0.12
PCI +5V                       1.65              2.75
_________________________________________________________________________

              Specs - Q Values for SC Equalizer ---- Line Z input
              ---------------------------------------------------

The Q values for the Santa Cruz EQ are: 3dB per octave rolloff.
A Q value is a scalar that indicates how wide the effect of an equalizer.
______________________________________________________________________________
Line input Z impedance is >10K.
______________________________________________________________________________

                         System Requirements - Minimum
                         -----------------------------

COMPUTER 
    IBM PC or compatible with one available PCI 2.1-compliant expansion slot
 
------------------------------------------------------------------------------
 
PROCESSOR 
    Pentium-class 233MHz or better processor 
    (Celeron 400 for Windows 2000/XP)
 
------------------------------------------------------------------------------
 
RAM (MEMORY) 
    64 MB RAM (128 MB recommended for 2000/XP)
 
------------------------------------------------------------------------------
 
HARD DRIVE
    Approximately 25 MB free space is required during the driver installation
    process
 
------------------------------------------------------------------------------
 
DISPLAY
    800x600 High Color (16-bit)
 
------------------------------------------------------------------------------
 
OPERATING SYSTEM
    Windows 98 / Millennium / 2000 Pro / XP
 
------------------------------------------------------------------------------
 
CD-ROM Drive 
    - 4X CD-ROM or DVD-ROM drive required for software installation
    - A DVD drive, a compatible software DVD player application, and
      a high quality 5.1 Surround speaker system (five powered
      speakers plus a powered subwoofer) are required for playing back
      Dolby(R) Digital (AC-3) audio from DVD movies 

------------------------------------------------------------------------------
 
SPEAKERS
    - Santa Cruz works with 2-speaker, 4-speaker, 6-speaker and 5.1
      speaker setups, or with headphones.
    - High quality stereo (2-speaker) sound system, stereo powered
      speakers or headphones are recommended to properly hear
      high-quality stereo audio playback.
    - A high quality, four-speaker sound system is necessary for
      4-Speaker surround sound playback.
 
------------------------------------------------------------------------------
 
SYSTEM RESOURCES
    In all supported operating systems, the following resources
    are set automatically when the Santa Cruz setup is run:

    - One IRQ for the PCI Audio Accelerator/DSP

    NOTE: In Windows 98 only, there is a Santa Cruz Game Device for Legacy 
          DOS support. This is disabled by default to limit resource usage 
          to one IRQ, as this driver is not required for Windows
          functionality. For Windows 98, the Santa Cruz Game Device driver 
          can be enabled from within the Santa Cruz Control Panel, which 
          would require one additional IRQ and DMA channel.

------------------------------------------------------------------------------

NOTE:
Please bear in mind that our published minimum requirements are based on a
test system that was reasonably optimized for performance (without a lot of 
overhead). A typical "casual home user" will often be unwilling to run as 
'lean' a system, so in-home performance may be compromised to some extent. 
We recommend using minimum requirements as a starting point, but faster 
systems will provide better results. 

 _____________________________________________________________________________

                      What's In The Box (Retail product)
                      ----------------------------------

  * One Turtle Beach Santa Cruz sound card 
  * One Turtle Beach Applications CD 
  * One sticker attached to the back of the CD-ROM paper sleeve with the 
        Product Serial Number

NOTE:  Some Applications on the CD-ROM are DEMO versions of other Voyetra 
       programs that you might be interested in. Your Santa Cruz Product ID 
       will not 'UNLOCK' them. A License may be purchased from our Web Site: 
       WWW.Voyetra.com  

       Please NOTE that AudioStation 6 is no longer in production 
       and a License cannot be purchased for it anymore.
____________________________________________________________________________

          Which Turtle Beach card do I have? - (Chipsets on TB cards)
          -----------------------------------------------------------

Sound cards usually but not always, have their name printed on them: 
(eg. Tahiti, Pinnacle, Fiji, Santa Cruz, etc.) 

If you cannot find the name on your sound card, find the largest chip on 
the card and write down all of the numbers on it.  Then compare the numbers 
against the table below: 

Number:            Card:
------------------ -----------------------------------------------------
Aureal AU8820      Montego A3DXStream
Aureal AU8830      Montego 2 
Crystal CS4630     Santa Cruz
Crystal CS4231     MonteCarlo 928, 929 or Tropez Classic 
Crystal CS4232     TBS-2000, Tropez32 (TBS-6700/TBS-8900), Tropez Plus 
Crystal CS4237B    Malibu
Crystal CS4248     MonteCarlo 928 or 929 
Motorola 56001     Tahiti/Monterey or Multisound Classic or 56K
Motorola 56002     Pinnacle/Fiji
OPTi 82c928a       MonteCarlo 928 
OPTi 82c929a       MonteCarlo 929 or Tropez Classic 
OPTi 82c930a       TBS-930 (TBS-810 4x/6600 6x/8800 8x CD ROM kits) 
OPTi 82c931a       TBS-931 (TBS-810 4x/6600 6x/8800 8x CD ROM kits) 
Sonic Vibes S3     Daytona
VIA Envy24HT-S     Catalina
C-Media CMI 8738   Riviera  
CMI8768/PCI-8ch+   Montego DDL
_____________________________________________________________________________

                    Windows 98 and Windows Me support info
                    --------------------------------------

From Microsoft Website: 
http://www.microsoft.com/windows/support/endofsupport.mspx

End of support for Windows 98 and Windows Me:
Published: January 6, 2006 | Updated: February 16, 2006

July 11, 2006 will bring a close to Extended Support for Windows 98, Windows
98 Second Edition, and Windows Me as part of the Microsoft Lifecycle Policy.
Microsoft will retire public and technical support, including security
updates, by this date.

Existing support documents and content, however, will continue to be available
through the Microsoft Support Product Solution Center Web site. This Web site
will continue to host a wealth of previous How-to, Troubleshooting, and
Configuration content for anyone who may need self-service.

Microsoft is retiring support for these products because they are outdated and
can expose customers to security risks. We recommend that customers who are
still running Windows 98 or Windows Me upgrade to a newer, more secure
Microsoft operating system, such as Windows XP, as soon as possible.

Customers who upgrade to Windows XP report improved security, richer
functionality, and increased productivity.
______________________________________________________________________________

===============================================================================
                                  Installation
===============================================================================

                       Administrator Rights - Windows XP
                       ---------------------------------

In Windows 2000/XP Operating Systems, Microsoft first introduced Policies and
Security Restrictions to Users.  This has to do with how the Operating System
treats User Accounts. Depending on how the Operating System was setup when 
first installed, Limited users may or may not be allowed to install programs 
or drivers or make any modifications to the System. 
 
In this case, in order to perform these tasks, you would need to be logged-on
as a User who has Administrative privileges / permissions as suggested below
by Microsoft: 

    "Users with limited accounts cannot always install programs. Depending
    on the program, a user might need admin privileges to install it. Also
    programs designed prior to Windows XP or Windows 2000 might not work
    properly with limited accounts. For best results, choose the "computer
    admin" account type."

Generally speaking, Administrative rights are needed to install and unlock   
Software or Device Drivers. Once it is installed, you can try changing that
Administrator account to a Limited account and see if it will still run. 
In order to take advantage of all the features available by a product VTB
highly recommends that you use it when logged on as an Admin. 
____________________________________________________________________________

                          AMD and VIA Compatibility?
                          --------------------------

This Sound Card is 100% AMD and VIA compatible. There have been no reports 
of any incompatibility with any consumer motherboard on the market.
____________________________________________________________________________

  Antivirus Software - Disable Before Installing and if you run into problems
  ---------------------------------------------------------------------------

Before installing any Software or Hardware in a system, you must disable any
Antivirus programs: NORTON, Microsoft Anti Spy, etc. The application may not
install correctly if antivirus programs are running while you attempt to 
install a new component or program in a system. This is to avoid any system 
problems you may experience later on.

Also make sure you have installed all the available Windows Updates and 
remember that your Antivirus protection is only as good as your "Virus 
Definition Updates" are. 

                       ******************************

If you have already installed a program while your anti-virus Software 
was running and you have problems, please UNINSTALL the program as follows:

  *  Control Panel > Add/Remove Programs (unless otherwise instructed by the
     program) 
  *  Reboot your system 
  *  Disable ANY anti-virus program   
  *  Re-install
  *  Re-enable your anti-virus

                       ******************************

If you experience any issues with the functionality of a program or any
performance issues, first try to disable your Antivirus program to see 
if this is the culprit. 

                       ******************************

DOCUMENTED problem with Norton AV:
    Those of you using Norton Anti-Virus (or those that have friends that 
    use this) might want to bookmark this little page.

        http://www.michna.com/kb/WxNotEnoughServerStorage.htm

    The above link includes another link to the Microsoft webpage that 
    deals with this DOCUMENTED problem with Norton AV.
______________________________________________________________________________

                               CD-ROM defective?
                               -----------------

CD-ROMs are very resilient and sturdy. Unless there is a major crack on your 
CD-ROM it is not defective. If it was, you would not be able to read anything 
at all from the CD-ROM. Nowadays, we all have big hard drives, so space 
limitation should not be an issue. 

SOLUTION:
    Please try copying the contents of the CD-ROM (root and Installation 
    directories) to a directory on your hard disk. (you can delete them later)
    Then execute the Setup program from the hard disk instead of your CD-ROM
    Drive. If the Setup runs (from your Hard Drive) you may be certain that 
    your CD-ROM is fully functional but there may be an issue with the CD-ROM
    Drive instead, that you may wish to address. 

IN DETAIL:
    -  Insert the VTB CD in your CD or DVD drive.
    -  Open Windows Explorer (Start > Run, type in Explorer and click OK). 
    -  Open the My Computer tree and navigate to the location of the CD 
       or DVD drive. 
    -  Copy the contents of the CD to a folder on your computer's hard drive.
       (Right-click on your drive and choose Copy from the menu. Right-click 
       on your Desktop and choose Paste from the menu. The contents of the VTB
       CD should copy to a folder on your Desktop.)
    -  Close Windows Explorer and return to your Desktop. You will see the 
       new folder. Double-click on it to open it. 
    -  Click on the file SETUP.EXE (may show as SETUP) to launch the
       installer.
       Follow the onscreen prompts. 
______________________________________________________________________________

  Clean Up - step by step <img src="/site/kb_ftp/images/stars.gif" border="0">
  ----------------------------------------------------------------------------

If you have any trouble installing the drivers for the Santa Cruz, please 
go through the cleanup steps below. If some of the files or folders do not 
show up after step 1 is completed, just continue on to the next step.

1.  Uninstall from Add/Remove if the Santa Cruz is listed there.

2.  Go to C:\Program Files\Turtle Beach\Santa Cruz\Driver\WDM (9x for Win9x)
    and look for TBSCDS.EXE and run it. Choose UNINSTALL. Now delete the 
    Santa Cruz folder.

3.  Setup Windows Explorer to Show All Files And Folders from Tools >
    Folder Options > View. Do a search for *.inf with text containing 
    TURTLE BEACH. Delete the files it finds. Now do another search for *.pnf
    with text containing TURTLE BEACH. Delete the files it finds.

4.  Go to your Program Files and then open InstallShield Installation
    Information folder.  Locate the folder A4D58580-EA01-11D3-9318-
    008048B86EFE and delete it.

5.  Go to C:\Program Files\Common Files and delete the InstallShield folder.

6.  Open the Device Manager and make sure there are no Santa Cruz drivers
    under Sound, Video and Game Controllers. If you still have any Santa Cruz
    drivers listed uninstall them. If you have an OTHER DEVICE category in 
    the Device Manager, please remove the Multimedia Audio Controller or 
    PCI Audio if it's listed there.

7.  Delete any Santa Cruz drivers that you previously downloaded.

8.  Download the latest Santa Cruz drivers for your OS.

9.  Reboot. When the Wizard reports "New Hardware Found" cancel the prompt. 

10. Run the installation of the latest drivers.

Put Santa Cruz in 6 Speaker Mode and turn on Virtual 5.1. With headphones 
test the Green, Black and Yellow jacks. You should have stereo audio in all.

                            **********************

If you still have trouble installing the card:
    Please make sure the previous sound card (if any) was uninstalled and 
    removed according to the manufacturer's instructions. If it is built 
    into the motherboard, then the drivers need to be removed and then the
    card needs to be disabled (usually in the BIOS). This includes built in
    game ports as well. Please contact the computer or motherboard 
    manufacturer to do this as the procedure may differ with each 
    manufacturer.

Please uninstall the Santa Cruz drivers and then shutdown and move it 
to another PCI slot and reinstall.
____________________________________________________________________________

                         Conflicts - Installation Tips
                         -----------------------------

-  Make sure that you have no devices sharing IRQs. Most good motherboards 
   allow you to do this in the ROM BIOS by letting you select an IRQ for each
   PCI slot on the board (check mainboard manual for slot numbers if not 
   silkscreened on board).
 
      NOTE 1: DO NOT use the 1st PCI slot (if next to an AGP port being 
              used or while using BUILT ON VIDEO which is always AGP).
 
      NOTE 2. DO NOT USE the LAST PCI slot (it is usually sharing an IRQ 
              with another motherboard resource like USB, etc...)
           
   If your ROM BIOS does NOT allow you to assign an IRQ for each PCI slot 
   then do this trick:
 
      While booting hit the Pause Key while the motherboard settings screen
      is displayed (usually after detecting the drives or you hear a BEEP) 
      BEFORE it boots off the hard drive (you may want to put a floppy in to
      give you more time to pause on this screen).
 
      Check the resources for each device.
      Your Sound card is usually called 'multimedia device'
      Check to see if it is sharing an IRQ(s) with any other device.
      If so, Shut down the PC and try another PCI slot!
 
-  Make sure that you have disabled all applications running in the
   background. This includes anti-virus, IM programs, net messenger, 
   mp3 players etc.

-  Make sure that you have uninstalled any old sound cards. (If you have an
   onboard sound card make sure that the drivers have been uninstalled and 
   that the card itself has been disabled).
 
This, along with the instructions in the quick start guide that came with the
sound card, should help you to get the card installed with no problem.
 
As stated in the manual, if you receive the error message that the software
has not passed Windows logo testing or does not have a digital signature,
click "Continue Anyway" or "Yes" (depending on the operating system).
This will not make your system unstable.
______________________________________________________________________________

                       Control Panel Icon in System Tray
                       ---------------------------------

The Santa Cruz Control Panel can be accessed using the blue loudspeaker icon
in the Windows System Tray. If this is not present, you can re-enable this
feature. 

1. Start > Programs > Turtle Beach Santa Cruz > Santa Cruz Control Panel

2. Right-click anywhere in the Santa Cruz Control Panel and a pop-up menu will
   appear. 

3. Select "Load System Tray" with a check mark. 

4. The Santa Cruz tray applet will appear in the Windows System Tray 
   as a blue loudspeaker icon:

   -A single click with the left mouse button will bring up a master volume
    control that will raise or lower the volume of the entire audio system.
    Clicking once on the Mute button will silence the audio. 

   -Double-clicking with the left mouse button will launch the full Santa Cruz
    Control Panel application. 

See Also: "Features & Controls" > Right-Click Menu" in the Santa Cruz Help
File.

                          Control Panel not installed
                          ---------------------------

The Santa Cruz Control Panel installs during the installation of the Turtle 
Beach Driver found either on the CD-ROM or Downloaded from our FTP. 
The default Windows driver may NOT install the Control Panel.

During boot up, when the Windows Wizard reports "New Hardware Found" if you 
let it install the drivers, the Control Panel will NOT be installed. 
You must cancel the New Hardware Found window and run the driver install 
from our CD or downloaded driver.

If Windows automatically puts in a driver and you can't cancel it, first 
follow these cleanup steps, then reinstall the Santa Cruz. If some files
or folders do not show up after step 1 is completed, just move on to the 
next step.

  1. Uninstall from Add/Remove if the Santa Cruz is listed.

  2. Go to C:\Program Files\Turtle Beach\Santa Cruz\Driver\WDM (9x for Win9x)
     and look for TBSCDS.EXE and run it. Choose UNINSTALL. Now delete the 
     Santa Cruz folder.

  3. Setup Windows Explorer to Show All Files And Folders from Tools >
     Folder Options > View. Do a search for *.inf with text containing 
     TURTLE BEACH. Delete the files it finds. Now do another search for 
     *.pnf with text containing TURTLE BEACH. Delete the files it finds.

  4. Go to your Program Files and then open InstallShield Installation
     Information folder.  Locate the folder A4D58580-EA01-11D3-9318-
     008048B86EFE and delete it.

  5. Go to C:\Program Files\Common Files and delete the InstallShield folder.

  6. Open the Device Manager and make sure there are no Santa Cruz drivers 
     under Sound, Video and Game Controllers. If you still have some Santa 
     Cruz drivers listed uninstall them. If you have an OTHER DEVICE category
     in the Device Manager please remove the Multimedia Audio Controller or 
     PCI Audio if it's listed there.

  7. Delete any Santa Cruz drivers that you previously downloaded.

  8. Download the latest Santa Cruz drivers from the Turtle Beach FTP.

  9. Reboot and cancel New Hardware Found and run latest drivers.

If Windows still puts in a driver automatically, then let it install. 
Then go to the Device Manager and manually uninstall this Santa Cruz 
driver (do not reboot). Now run the installation of *our* driver.

____________________________________________________________________________

                        Drivers - SonicFury - Videologic
                        --------------------------------

WARNING! 

  If you own the Retail Santa Cruz product, please do NOT attempt to install 
  the "SonicFury" drivers unless you are planning to use in the future only 
  the "SonicFury" drivers for this board. If later on you decide to revert to 
  the Turtle Beach drivers, the SoundCheck utility that comes with the Santa
  Cruz will always fail and there is no remedy. 
  
  SonicFury is the Santa Cruz branded name in the UK by Videologic and this 
  product is NOT supported by Turtle Beach.

  Please note, that by Installing the "SonicFury" or any NON Turtle Beach 
  drivers, your Santa Cruz Warranty has automatically been voided. 

_____________________________________________________________________________

                        Drivers listed in Device Manager
                        --------------------------------

Windows 9x, Millennium, (VxD)
-----------------------------
Click Start | Settings | Control Panel | System | Device Manager. 

Retail Drivers:  
If you installed and are using the original retail CD drivers, the following
devices should be listed under "Sound, Video and Game Controllers"

   * Santa Cruz PCI Audio Accelerator
   * Santa Cruz Virtual MPU-401
   * Santa Cruz Joystick
   * Santa Cruz Game Device 

NOTE: 
The Santa Cruz Game Device is the name given to the SoundBlaster Pro(TM)
emulation in the Device Manager.  If this is not needed, it can be disabled
and will no longer use an IRQ.

To disable the Santa Cruz Game Device:

   1) Open the Santa Cruz Control Panel.
   2) Open the Other Tab.
   3) Uncheck the box labeled "Enable Legacy DOS Game Support".

||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||


Windows NT 4.0
--------------
Start | Programs | Administrative Tools (Common) | Windows NT Diagnostics |
Resources

   *"tbcspud" will appear on the resources list

Control Panel > Multimedia > Devices
   *Audio Devices - Audio for Santa Cruz PCI Audio Accelerator
   *Midi Devices - MIDI for Santa Cruz PCI Audio Accelerator

||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||


Windows 9x, Millenium, (VxD) (v.4081)
-------------------------------------
Click Start | Settings | Control Panel | System | Device Manager. 

The following devices should be listed under "Sound, Video and Game
Controllers"

   * Santa Cruz PCI Audio Accelerator
   * Santa Cruz Joystick
   * (Santa Cruz Game Device)

NOTE: 
The Santa Cruz Game Device is the name given to the SoundBlaster Pro(TM)
emulation in the Device Manager. The latest drivers will install with this
feature disabled.  

To enable the Santa Cruz Game Device:

  1) Open the Santa Cruz Control Panel.
  2) Open the Other Tab.
  3) Put a check mark in the box labeled, "Enable Legacy DOS Game Support".
  4) The cursor will briefly turn to an hourglass, then back to the normal 
     "hand" cursor.  The Santa Cruz Game Device will now be ready for use, 
     and will also be listed in the Device Manager. No reboot of the system 
     is necessary.

If you have disabled the Game Device from the Santa Cruz Control Panel's 
Other Tab, this entry will not appear in the list. 

||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||


Windows NT 4.0 (v.4081)
-----------------------
Start | Programs | Administrative Tools (Common) | Windows NT Diagnostics |
Resources

   *"tbcspud" will appear on the resources list

Control Panel > Multimedia > Devices
   *Audio Devices - Audio for Santa Cruz PCI Audio Accelerator
   *Midi Devices - MIDI for Santa Cruz PCI Audio Accelerator

||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||


Windows 2000 / XP (WDM) (v.4142)
--------------------------------
Click Start | Settings | Control Panel | System | Hardware | Device Manager. 

The following devices should be listed under "Sound, Video and Game
Controllers"

   * Santa Cruz (tm)
   * Santa Cruz (tm) Game Port
   * Santa Cruz (tm) WDM Interface
 
____________________________________________________________________________

                                Dual CPU (SMP)
                                --------------

Dual CPU, Symmetric Multiprocessor Systems, are generally for servers and
business applications, and not for gaming systems. This Sound Card will 
install and work in this environment, but you may run into audio or
performance problems under heavy CPU loads (gaming, audio recording, etc…). 

A dual CPU system may not allocate resources correctly for a sound card when 
tasks are divided between the 2 CPUs under heavy graphical and audio loads 
such as gaming. Please keep in mind that this is a consumer level audio card
not a server product.

NOTE:  This is NOT to be confused with Hyper-Threading. This Sound Card
       will work fine with a single Hyper-Threading CPU.

_____________________________________________________________________________

    Error: "Are you sure you want to uninstall Santa Cruz?" - Uninstall Loop
    ------------------------------------------------------------------------

When trying to install Santa Cruz drivers, if you keep receiving the message: 
"Are you sure you want to uninstall Santa Cruz?" 

-  Goto Windows Explorer and make sure that Windows is set to Show All Files
-  Click TOOLS > FOLDER OPTIONS > VIEW  
-  Select "Show hidden files and folders"  
-  Goto your Program Files and then open InstallShield Installation 
   Information folder 
-  Locate the folder A4D58580-EA01-11D3-9318-008048B86EFE and delete it  
-  You should now be able to install the drivers
_____________________________________________________________________________

              Error: "Extracting Supported Files" - Uninstall Loop
              ----------------------------------------------------

Q:  When installing the SantaCruz drivers, I get an error that says 
        "Error Extracting supported Files" 
        "The Filename, directory name, or volume label syntax is incorrect." 
    How do I get out of this loop and install the drivers for the SantaCruz?


A:  - Go to: C:\Program Files\Common Files\
    - Delete the folder:  InstallShield
    - Empty your recycle bin and reinstall the SantaCruz drivers.

                       *****************************

If you already ran Setup.exe of the latest available Driver 4193 but the 
Driver does not get installed, do this:
   -  From C:\Program Files\Turtle Beach\Santa Cruz\Drivers\Wdm
      Run the tbscds.exe and click the install button.  

   Or:
   -  Using the Windows Wizard, help it find the Location of the Driver:
      C:\Program Files\Turtle Beach\Santa Cruz\Drivers\Wdm
      the Driver information file that the Wizard is looking for is: 
      VTBWDM.INF dated: 6/26/2003
____________________________________________________________________________

                        Error: "Product ID is invalid"
                        ------------------------------

-  Most of the Registration / Installation issues are due to typos 
-  Please make sure that you enter the Product ID ***EXACTLY*** as it appears 
-  No need to enter the dashes as the program does it for you  
-  Make sure that you type Zeroes '0' and not 'O' as in 'O'scar
-  There is no 'O' as in Oscar 
-  Exceptions are some very old discontinued products such as: DOP, MOP, MON
-  Even those did not use any 'O' in the number section of the Product ID
______________________________________________________________________________

Error: "Product ID is invalid" <img src="/site/kb_ftp/images/stars.gif" border=
-------------------------------------------------------------------------------

If you receive this error during the Installation, please do not panic.
Due to a printing error incorrect IDs were included in some of these boxes.

*  Please note the "Santa Cruz" or "Teach Me Piano" Product ID will not work 
   on the free demos of "AudioStation", "AudioSurgeon" or "Music Write 
   Songwriter" that are included on the CD. These are demo applications to 
   try out. If you wish to purchase a License, please see our website: 
   www.voyetra.com

                                  *****

*  Please go to: 
   http://www.voyetra.com/site/support/sc_tmp_reg.asp

*  In the form at the bottom of the page, select "Santa Cruz" 

*  Fill in the fields with your full name, your VALID Email address and the 
   invalid Product ID. (PLEASE! Make sure that you do NOT have enabled any 
   anti-spaming software or filters that may be blocking your email address.
   If so, you will NOT be able to receive the email)

*  Press the Submit Request button.

*  A new Product ID will be emailed to you instantly, after the invalid ID 
   is verified.

*  You may use the new Product ID to Register your Product on our Web Site
   Registration page.

*  Please keep your new Product ID in a safe place.

If you need further assistance, please email Support@turtlebeach.com

We apologize for any inconvenience this may have caused to our Customers.

VTB Support Team 
________________________________________________________________________

                         Error: "SetupDLLSetupDLL.cpp"
                         -----------------------------

Q:  When installing the product I get the following error:
    (VideoAdvantage used as an example)

        Error Code: -5003 : 0x5
        Error Information:
        >SetupDLLSetupDLL.cpp (1964)
        PAPP:VideoAdvantage
        PVENDOR:Turtle Beach (http://www.turtle-beach.com)
        PGUID:3F619B62-0F6D-4747-B778-D7E965994041


A:  This is a very rare error. This is an InstallShield error which can be
    caused by mismatched versions of InstallShield. The PC has one version
    installed and the product you are installing is using another version.

    SOLUTION:
    -  Go to C:\Program Files\Common Files\InstallShield 
    -  Take the contents of the folder and move them into a temporary folder
    -  The InstallShield folder itself should NOT be moved 
    -  Now run the product install again 
    -  After the product is installed, you may move those folders back
_____________________________________________________________________________

                          Game device - How to disable
                          ----------------------------

The Santa Cruz will install an optional 'Legacy DOS Game Device' component.
Under Windows 95 or 98, this provides support for older MS-DOS games by
emulating a Sound Blaster(R) Pro model ISA sound card. Support for 'legacy'
DOS games requires these extra resources from your PC:

  · One Interrupt Request or "IRQ" (typically IRQ 5)

  · One Direct Memory Access "DMA" channel (typically DMA 1)

  · Two Input/Output Ranges (typically at memory addresses 220h and 388h)

You can quickly uninstall the Legacy DOS Game Device in the Santa Cruz 
Control Panel. This will free these resources for use with other devices. 

   1. In the Control Panel, select the 'Other' Tab

   2. Remove the check from the 'Enable Legacy DOS Game Support' box.

The 'Legacy DOS Game Device' is now disabled. 

See Also: "Features & Controls > Other Tab" in the Santa Cruz Help File.

            Installation (CD-ROM Signed Drivers v.4161) Win 2k / XP
            -------------------------------------------------------

WINDOWS 2000 PROFESSIONAL
1. Log in with Administrator privileges to install new hardware. Service 
   Pack 2 and DirectX 8 are recommended (Required for multi-channel analog 
   and digital audio from DVD movies).

2. Connect your powered speakers, microphone, and any other audio peripherals
   to the appropriate inputs and outputs on the Santa Cruz. Turn on your PC 
   and allow Windows to boot up to the desktop.

3. Windows will automatically have loaded its Crystal SoundFusion drivers. 
   When Windows prompts you to restart, select 'Yes'.

4. Insert the Santa Cruz CD into your CD-Rom drive. When the Santa Cruz
   installation menu appears, select Santa Cruz Driver Setup.

5. Follow the instructions that appear during the install, selecting the
   options that best match your audio setup. If prompted, reboot the system. 
   Once you have rebooted, the Santa Cruz will be ready for use.

NOTE:
  While preparing for reboot, the PC may appear to be temporarily "frozen". 
  Do not interrupt the computer at this time. Wait a few minutes for the
  installation to complete. The wait time will vary depending on the speed 
  of your PC. Please wait for the system to reboot to properly complete the
  installation.

------------------------------------------------------------------------------

WINDOWS XP (Home & Pro)
1. Connect your powered speakers, microphone, and any other audio peripherals
   to the appropriate inputs and outputs on the Santa Cruz.

2. Turn on your PC. When Windows has booted for the first time after
   installing the Santa Cruz hardware in your computer, Windows will report 
   new hardware found. This message box may appear as: 
      'Sound Fusion' 
      'Turtle Beach Santa Cruz' or 
      'Multimedia Audio Controller' 
   select the cancel button on the "New Hardware Found" window to close and 
   return to the Windows desktop.

   NOTE: 
   You must click on Cancel at this screen to properly install the Santa Cruz.

3. Insert the Santa Cruz installation CD into your CD-Rom drive.

4. When the Santa Cruz installation menu appears, select Santa Cruz Driver
   Setup. Follow the instructions that appear during the install, selecting 
   the options that best match your audio setup.

5. If prompted, reboot the system.

------------------------------------------------------------------------------

TO UNINSTALL SANTA CRUZ
1. Open the Windows Control Panel (Start > Settings > Control Panel).

2. Open the Add/Remove Programs applet (Add or Remove Programs in
   Win XP). Select Turtle Beach Santa Cruz and click on the Add/Remove 
   button (Change/Remove in Win XP) to the lower right of the screen.

3. Reboot your PC.

------------------------------------------------------------------------------

NOTE ON CD AUDIO INPUT IN WINDOWS XP
The manual contains instructions for connecting a CD-Rom or DVD drive to 
the Santa Cruz.  In Windows XP, neither the included analog CD audio cable 
nor a 2 pin CD S/PDIF cable is needed, as the digital CD signal is sent 
directly through the PCI bus.

------------------------------------------------------------------------------

              Installation - Windows cannot find files or drivers
              ---------------------------------------------------

While installing from a CD-ROM or a Downloaded file, sometimes Windows cannot 
find the location of a File or Driver it needs. Using the Browse button to
point the location on the CD-ROM or hard drive sometimes has no effect either.

Please try pointing the Browser to the Windows System or System 32 folder. 
If this does not work, please try again the path to your CD-ROM or DVD-ROM.

Please note that this is a well-known Windows issue, there is nothing wrong 
with your CD, the Driver file you have Downloaded onto your Hard Drive or
the Hardware or Software you are trying to install. 
______________________________________________________________________________

      Installation 4193 Not Signed Driver - Continue Anyway - Final Driver
      --------------------------------------------------------------------

You will receive a message explaining that the software has not passed 
Windows Logo testing or does not have a Digital Signature. This means that 
we have not had Microsoft test our current driver version and certify it 
as Windows Logo compliant. 

However, the Driver and software have undergone extensive testing under all
supported Operating Systems so you can safely proceed by clicking "Continue 
Anyway" or "Yes" (depending on the Operating System). This will NOT make your
system unstable. 

NOTE: 
  This product is discontinued. This is the Final Santa Cruz Driver.
______________________________________________________________________________

Installation 4193 Not Signed Driver <img src="/site/kb_ftp/images/stars.gif" bo
-------------------------------------------------------------------------------

IMPORTANT!
    Before you proceed, please make sure that Windows is NOT set block 
    the Installation of UNSIGNED Drivers: Start > Settings > Control Panel >
    > System > Hardware > Driver Signing Set it to WARN.

                            **********************

1. Uninstall the previous drivers from Add/Remove Programs

2. Download the sc_4193 drivers to your desktop.

3. Reboot your PC. When Windows has booted it will report new hardware found.
   This message box may appear as: 
       'Sound Fusion' 
       'Turtle Beach Santa Cruz'  
       'Multimedia Audio Controller' 
   Select the Cancel button on the "New Hardware Found" window to close 
   and return to the Windows desktop.

   IMPORTANT! 
       You MUST click on Cancel at this screen in order install 
       the Santa Cruz properly.

4. Double-click on the sc_4193.exe file to start the installation

5. Click 'NEXT'

6. Click 'YES' to the License Agreement

7. Choose your speaker mode (if your not sure choose 2 Speaker Mode).
   The drivers will now install.

8. Click 'CONTINUE ANYWAY' at the Windows Logo Testing screens.

9. Click 'NEXT' at the New Hardware Found Windows.

10. Click 'FINISH' at the end of the installation.

11. Reboot the PC.

NOTE: This is the Final Santa Cruz Driver.
______________________________________________________________________________

                    Installation issue - CD-ROM defective?
                    --------------------------------------

CD-ROMs are very resilient and sturdy. Unless there is a major crack or you 
played frisbee with your dog, your VTB CD-ROM is not defective. If it was, 
you would not be able to read anything at all from the CD-ROM. Nowadays, we
all have big hard drives, so space limitation should not be an issue. Please 
try copying the contents of the CD-ROM (root and Installation directories) 
to a directory on your hard disk. (You can always delete them afterwards) 

Then execute the Setup program from the hard disk instead of your CD-ROM
Drive. If the files were copied successfully, you may be certain that your 
VTB CD-ROM is fully functional but there may be an issue with the CD-ROM Drive
instead - that you may wish to address - which is overcome when you run the 
Install from the Hard Drive.
______________________________________________________________________________

                        Installing - Cannot find Driver
                        -------------------------------

Q:  While Installing the Driver, it keeps asking me to put in the disk labeled
   'Santa Cruz(tm) WDM Driver Disk 1' 

A:  Point Windows to C:\Program Files\Turtle Beach\Santa Cruz\Drivers\WDM 
______________________________________________________________________________

Installing other Software included on the CD <img src="/site/kb_ftp/images/star
-------------------------------------------------------------------------------

The CD-ROM contains Demo or Limited versions of some other Voyetra Programs 
in order to get you acquainted with them. These bundled DEMO versions will 
not UNLOCK using the 'main' product's "Product ID". They should be treated 
as trial / demo versions that may either expire or have limited functionality.
If you like them, you may purchase a License from our sister Voyetra Web Site.

  The Demo programs are:
  -  Record Producer Demo
  -  Music Write Maestro/Songwriter Demo
_____________________________________________________________________________

Please NOTE that AudioStation is no longer in production and a License 
for this product cannot be purchased anymore.
_____________________________________________________________________________

MIDI Cable Connection Charts (Joystick & USB) <img src="/site/kb_ftp/images/sta
-------------------------------------------------------------------------------

    [image/]midi_joy.gif[/image] 

******************************************************************************

    [image/]midi_usb.gif[/image]
                          
******************************************************************************

ADVANCED:
Using an Optional External MIDI Sound Module and a MIDI Keyboard

[image/]usbconct.gif[/image] 
                       
******************************************************************************
NOTES:
  - Our Joystick MIDI Cable is about 8 feet long (male)
  - Our USB MIDI Cable is about 10 feet long (male)
  - Our 'Female' MIDI Cable (available in our Accessories section) 
        is about 1 foot long but it is more flexible since it 
        can be used with any Standard 'MIDI Instrument' MIDI Cable: 
        (5-pin DIN male to 5-pin DIN male) available in music stores.
______________________________________________________________________________

                          Motherboard Compatibility?
                          --------------------------

This Sound Card is 100% AMD and VIA compatible. There have been no reports 
of any incompatibility with any consumer motherboard on the market.

____________________________________________________________________________

    QFE 269601USA8.EXE file - ONLY for Win 98 se with 4184 or higher driver
    -----------------------------------------------------------------------

USE ONLY for Win 98 se with 4184 or higher driver!
--------------------------------------------------

VTB FTP Filename: qfe_4184.exe
Microsoft Filename: 269601USA8.EXE

WDM Audio Update for support of AC-3 Pass Through
Hot Fix for Microsoft Knowledge Base article number Q269601

Knowledge Base Article
======================
To view the contents of the knowledge base article for this update, visit 
http://support.microsoft.com/support/kb/articles/Q269/6/01.asp directly, or 
visit http://search.support.microsoft.com/kb/ and query the Knowledge base 
for the product and the Q number of this update.

Installation Instructions
=========================
1. If this hotfix was delivered with hfx.exe then it can be installed by
running hfx.exe from the appropriate platform directory.

Additional Information
======================
The disk and software contained on it, including any
accompanying documentation ("the Software"), are provided to
you at no additional charge.  Microsoft Corporation owns all
right, title and interest to the Software.  TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND ITS SUPPLIERS
DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTBILITY AND
FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SOFTWARE.
The Software is provided with RESTRICTED RIGHTS.  Use,
duplication, or disclosure by the Government is subject to
restrictions set forth in subparagraph (c)(1)(ii) of the
Rights in Technical Data and Computer Software clause at DFARS
252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial
Computer Software--Restricted Rights at 48 CFR 52.227-19, as
applicable.   Manufacturer is Microsoft Corporation, One
Microsoft Way, Redmond, WA 98052-6399.  Any transfer of this
Software must be accompanied by this statement and may only be
transferred if first approved by Microsoft.

(c) 1995-1997 Microsoft Corporation, All Rights Reserved.

___________________________________________________________________________

 Readme.txt for Signed v. 4161s (WDM) driver for Win 2000, XP, ME Installation
 -----------------------------------------------------------------------------

                     Turtle Beach Santa Cruz 
        Readme.txt for v.5.12.4161s SIGNED WHQL CERTIFIED driver 
                 for Win 2000, XP, ME Installation
                       (Revised 4/25/2002)
----------------------------------------------------------------------------
Ftp filename: 'sc_4161s.zip'
Filename after extraction: 'TBSCruz4161s.exe'
----------------------------------------------------------------------------
All supported OSs: DX8 is required
Win 2K:            SP2 is required
----------------------------------------------------------------------------

                      INSTALLATION:

WINDOWS 2000 PROFESSIONAL
1. Install the Santa Cruz card in the PC. 

2. Connect your powered speakers, microphone, and any other audio peripherals
   to the appropriate inputs and outputs on the Santa Cruz. Turn on your PC 
   and allow Windows to boot up.

3. Log in with Administrator privileges to install new hardware. Service 
   Pack 2 and DirectX 8 are recommended (Required for multi-channel analog 
   and digital audio from DVD movies).

4. Windows will automatically have loaded its Crystal SoundFusion drivers. 
   When Windows prompts you to restart, select 'No'.

5. Launch the TBSCruz4161s.exe from where it was saved on your system.

6. Follow the instructions that appear during the install, selecting the
   options that best match your audio setup.   

7. When the installation is complete click 'Finish' and when prompted, reboot
   the system. Once you have rebooted, the Santa Cruz will be ready for use.

------------------------------------------------------------------------------

WINDOWS XP
1. Install the Santa Cruz card in the PC.

2. Connect your powered speakers, microphone, and any other audio peripherals
   to the appropriate inputs and outputs on the Santa Cruz.

3. Turn on your PC. When Windows has booted for the first time after 
   installing the Santa Cruz hardware in your computer, Windows will report
   new hardware found. This message box may appear as: 
      'Sound Fusion' 
      'Turtle Beach Santa Cruz' or 
      'Multimedia Audio Controller' 
   select the cancel button on the "New Hardware Found" window to close and 
   return to the Windows desktop.

   NOTE: 
   You must click on Cancel at this screen to properly install the Santa Cruz.

4. Launch the TBSCruz4161s.exe from where it was saved on your system.

5. Follow the instructions that appear during the install, selecting the 
   options that best match your audio setup.

6. When the installation is complete click 'Finish'. The Santa Cruz will be 
   ready for use.

------------------------------------------------------------------------------

WINDOWS MILLENNIUM EDITION
  * Turtle Beach highly recommends the use of this WDM Driver instead of the 
    VxD driver in Windows Millennium. 

  * DirectX 8: If DX 8 is installed prior to running the Santa Cruz 
    installation, you may get a message that the Santa Cruz setup is trying 
    to install older files into the system; if so, do not overwrite the newer
    files as they were (most likely) installed by DX8.  NOTE: the message box
    now comes to the forefront when displayed to the user.

1. Install the Santa Cruz card in the PC.

2. Connect your powered speakers, microphone, and any other audio peripherals
   to the appropriate inputs and outputs on the Santa Cruz.

3. Boot-up the computer. 

4. The 'Add New Hardware Wizard' will appear, detecting the Santa Cruz
   hardware. Click the 'Cancel' button. 

5. Browse to the folder where the TBSCruz4161s.exe file is located.
   Double-click the TBSCruz4161s.exe file to launch the driver installation.  

6. After the drivers are unpacked, the InstallShield Wizard will begin. Click
   the 'Next' button, and follow the InstallShield Wizard prompts. 

7. When the drivers are installed, the InstallShield will prompt you to click
   'Finish' to complete the installation of the new drivers (when the blue
   InstallShield background has closed, the drivers have been successfully
   installed). Reboot the machine if prompted.

------------------------------------------------------------------------------

TO UNINSTALL SANTA CRUZ (Win 2k & XP)

1. Open the Windows Control Panel (Start > Settings > Control Panel).

2. Open the Add/Remove Programs applet (Add or Remove Programs in Win XP). 
   Select Turtle Beach Santa Cruz and click on the Change/Remove button. 

3. Reboot your PC.

------------------------------------------------------------------------------

NOTE ON CD AUDIO INPUT IN WINDOWS XP
The manual contains instructions for connecting a CD-Rom or DVD drive to the 
Santa Cruz.  In Windows XP, neither the included analog CD audio cable nor a
2 pin CD S/PDIF cable is needed, as the digital CD signal is sent directly 
through the PCI bus.

------------------------------------------------------------------------------

ENHANCEMENTS:
Ver.   Date       Description:
----   ----       ------------
4161s  04-25-02   * Signed WHQL Microsoft Certified Driver

4161   04-04-02   * Fixed 'no sound' on some WinMe systems when resuming 
                    from standby (s3) 
                  * Fixed noise on resume from standby (s3 state) if eq 
                    or fx were enabled.

4159   03-28-02   * optimized memory handling 

4157   03-21-02   * multi-record in now works
                  * having electret mic plugged in while booting up no longer
                    pops
                  * digital cd in stable/added Control Panel option to turn
                    on/off
                  * pop while resuming playback from s3 resolved.  
                    Play MMJB or Winamp, sleep, wake.

4142   01-10-02   * Added all speakers modes to selection dialog during
                    install
                  * Added new Library that drastically reduces CPU load 
                  * Optimized boot time of PC
                  * Fixed error with Mediamatics DVD software 
                  * Took out 2-second delay coming out of s3 
                  * Added the virtual 5.1 disable if playing 6 channel stream;
                    it is turned back on after playing the stream
 
4142s  12-21-01   * WHQL Certified Signed Driver
                  * Added Millennium support for the WDM Driver

4138   12-13-01   * Occasional crackling noise issue resolved
                  * Limited User issues - when logged in as a limited user 
                    trying to save Control Panel settings, now it says access
                    denied 
                  * CPU load greatly reduced on playing multiple 3D hardware
                    streams 
                  * DSP task management in general uses much less host 
                    overhead 
                  * Various other minor fixes  

4127   11-30-01   * CHKDSK /f - Blue Screen issue resolved
                  * DLS - Improved Performance
                  * Fine-tuned for overall better performance and low CPU 
                    Utilization for Games and other Applications
                  * Various other minor fixes                    


----------------------------[END OF FILE]-----------------------

        Readme.txt for v. 4081 (VxD) driver for Win 9x / ME Installation
        ----------------------------------------------------------------

                                  Santa Cruz
           Readme.txt for v.4081 driver for Win 98 *plain* Installation
                               (Revised 03/27/01)
---------------------------------------------------------------------
Turtle Beach Santa Cruz (VxD) drivers v.4081 for Windows 9x/ME
Ftp filename: s481me9x.zip
Filename after extraction: sc4081me_9x.exe
---------------------------------------------------------------------

DIRECTX
-------
DirectX is required for the Santa Cruz. If you are using an earlier version of
Windows 95, your system may not have DirectX installed. 

We recommend using the version of DirectX that is included on the Santa Cruz 
CD-ROM.

UPDATING SANTA CRUZ DRIVERS
----------------------------
1. Browse to the folder where the sc4081me_9x.exe file is located.
   Double-click the sc4081me_9x.exe file to launch it.  This will uninstall 
   the existing drivers (the applications will not be uninstalled).  You will 
   receive the following WARNING message: 

          "An installation of Santa Cruz Drivers has been detected. 
          InstallShield will now uninstall the drivers and close.  
          Please rerun this install when the install completes."  

   Click OK to complete the uninstallation of the existing drivers.  After 
   the existing drivers have been removed, you will receive the following   
   message:

          "The previous version of drivers have been removed.  Please rerun
          this install after InstallShield closes."

IMPORTANT NOTE!  Depending on the system, you may be prompted to reboot the
system when you first run the downloaded patch (before the drivers have been
removed).  If prompted to do so, reboot, then run the installation file after
the system has rebooted.

2. After the drivers have been uninstalled, you will be prompted to reboot the
   system.  You MUST reboot the system before installing the new drivers.

3. When Windows restarts, the Add New Hardware Wizard will appear - click
   'Cancel'.  Then, double-click on sc4081me_9x.exe to begin the installation
   of the new drivers. 

4. After the drivers are unpacked, the InstallShield Wizard will begin. Click
   the 'Next' button, and follow the InstallShield Wizard prompts. 

5. When the drivers are installed, the InstallShield will prompt you to click
   'Finish' to complete the installation of the new drivers (when the blue
   InstallShield background has closed, the drivers have been successfully
   installed).

NEW SANTA CRUZ DRIVER INSTALLATION
----------------------------------
If this is your first time installing the Santa Cruz, follow these steps:

1. Boot-up the computer. 

2. The 'Add New Hardware Wizard' will appear, detecting the Santa Cruz
   hardware. Click the 'Cancel' button. 

3. Browse to the folder where the sc4081me_9x.exe file is located.
   Double-click the sc4081me_9x.exe file to launch the driver installation.  

4. After the drivers are unpacked, the InstallShield Wizard will begin. Click
   the 'Next' button, and follow the InstallShield Wizard prompts. 

5. When the drivers are installed, the InstallShield will prompt you to click
   'Finish' to complete the installation of the new drivers (when the blue
   InstallShield background has closed, the drivers have been successfully
   installed).

APPLICATION INSTALLATION:
-------------------------
If you would like to install the Santa Cruz applications, you must first
install the original Santa Cruz drivers, and then update using this
executable. 

First, insert the Santa Cruz Drivers & Applications CD and select "Run Santa
Cruz Drivers and Applications Setup", then click Next.  Choose "complete
installation", and then follow the InstallShield prompts. Restart when
prompted to complete the installation.  

After restarting, follow the instructions above for "Updating Santa Cruz
Drivers".


NOTE: DOS GAME SUPPORT (Win 9x ONLY)
Installs with DOS Support (Santa Cruz Game Device) disabled.  To enable DOS
support, open the Santa Cruz Control Panel, go to the 'Other' tab and place a
check in 'Enable Legacy DOS Game Support', then reboot.  

----------------------------[END OF FILE]----------------------------

           Readme.txt for v. 4081 driver for Win NT 4.0 Installation
           ---------------------------------------------------------

                                  Santa Cruz
            Readme.txt for v. 4081 driver for Win NT 4.0 Installation
                               (Revised 03/27/01)
---------------------------------------------------------
Turtle Beach Santa Cruz drivers v.4081 for Windows NT 4.0
Ftp filename: sc4081nt.zip
Filename after extraction: sc4081wnt.exe
---------------------------------------------------------

PRE-INSTALLATION NOTES
----------------------
* First, ensure that any BIOS support for Plug and Play OS or Windows 95 OS 
  is disabled. 
* Santa Cruz requires that NT 4.0 Service Pack 4 or greater is installed prior
  to installation of the card.
* Windows NT 4.0 requires that you log in with Administrator privileges to 
  install new hardware. 

UPDATING SANTA CRUZ DRIVERS
----------------------------------------------------
1. To update the Santa Cruz drivers already installed in your system 
   double-click on sc4081wnt.exe. This will uninstall the existing drivers. 
   You will receive the following WARNING message: 

          "An installation of Santa Cruz Drivers has been detected. 
          InstallShield will now uninstall the drivers and close.  
          Please rerun this install when the install completes."  

Click OK to complete the uninstallation of the existing drivers.  

   NOTE:  IMPORTANT!  Depending on the system, you may be prompted to reboot
   the system when you first run the downloaded file (before the drivers have
   been removed).  If prompted to do so, reboot, then run the sc4081wnt.exe 
   file after the system has rebooted.

2. After the drivers have been uninstalled, InstallShield will prompt you to
   click 'Finish' to reboot the system and complete the uninstallation of the
   drivers.  

3. After the system has rebooted, browse to the folder where the sc4081wnt.exe
   file is located. Double-click the sc4081wnt.exe file to launch the new 
   driver installation.  

4. After the drivers are unpacked, the InstallShield Wizard will begin. Click
   the 'Next' button, and follow the InstallShield Wizard prompts. 
  
5. When the drivers are installed, the InstallShield will prompt you to click
   the 'Finish' button to reboot the system to complete the installation.


NEW SANTA CRUZ INSTALLATION
---------------------------
If this is your first time installing the Santa Cruz, consult your Getting
Started Guide. When you are ready to install the drivers, follow these steps:

1. Boot-up the computer.   

2. Browse to the folder where the sc4081wnt.exe file is located. Double-click
   the sc4081wnt.exe file to launch the driver installation. 

   NOTE:  IMPORTANT!  Depending on the system, you may be prompted to reboot
   the system when you first run the downloaded file (before the drivers have
   been removed).  If prompted to do so, reboot, then run the sc4081wnt.exe 
   file after the system has rebooted.

3. After the drivers are unpacked, the InstallShield Wizard will begin. Click
   the 'Next' button, and follow the InstallShield Wizard prompts. 

4. When the drivers are installed, the InstallShield will prompt you to click
   the 'Finish' button to reboot the system to complete the installation.

APPLICATION INSTALLATION
------------------------
If you would like to install the Santa Cruz applications, you must first
install the original Santa Cruz drivers, and then update using this 
executable. 

First, insert the Santa Cruz Drivers & Applications CD and select "Run Santa
Cruz Drivers and Applications Setup", then click Next.  Choose "complete
installation", and then follow the InstallShield prompts. Restart when
prompted to complete the installation.  

After restarting, follow the instructions above for "Updating Santa Cruz
Drivers".
----------------------------[END OF FILE]----------------------------

              Readme.txt for v. 4193 RC - Win 2K, XP - UNSIGNED!
              --------------------------------------------------

                      Turtle Beach Santa Cruz (Retail)  
                   Readme_2KXP.txt for v.4193 WDM driver              
                              June 23, 2003

Ftp filename: "sc_4193.exe"

=========================================================================
PLEASE READ, DON'T CLOSE THIS FILE YET!
It contains important information about installing the WDM drivers. 
We strongly recommend that you print or save this file locally on 
your hard drive for reference during the installation.

IMPORTANT!  You may see a message explaining that the software has not 
passed Windows Logo testing.  This means that we have not had Microsoft 
test our software and certify it as Windows Logo compliant.  However, the 
software has undergone extensive testing under all supported operating 
systems and has safely been used by many users, so you can safely click 
"Continue Anyway". This will NOT make your system unstable.
=========================================================================

Windows 2K/XP
=============
Please make sure that you do not have the Santa Cruz CD in your CD-ROM 
drive otherwise the new drivers may not install correctly.

The install will check and update Windows Installer if needed and then 
ask to reboot the system.  Upon rebooting, you'll need to launch the 
installation again to install the drivers and applications.

Windows will warn you that you're installing an unsigned driver.  
To continue installing, click the 'Continue Anyway' or the 'Yes' button to 
ignore the unsigned warnings.  You may also have to click OK or Next on 
found new hardware dialogs.  Note that you will get a set of these dialogs 
for each device (Santa Cruz(tm), Santa Cruz(tm) WDM Interface, 
Santa Cruz(tm) Game Port). If not it could indicate that an older driver is 
being installed.

If you get a bugcheck (system suddenly reboots or blue screens) during the 
uninstallation of a previous driver, boot the os into safe mode (press F8 
while the PC is booting, after the POST) and disable the Santa Cruz(tm) 
driver (right click-> disable) in the Device Manager.  Then restart normally 
and run the installation again.  

You MUST REBOOT after the installation if prompted by Windows.
___________________________________________________________________________

                    Readme.txt for v. 4193 RC - Win 98SE, ME
                    ----------------------------------------

                     Turtle Beach Santa Cruz (Retail)  
                   Readme_9xME.txt for v.4193 WDM driver  
                          NOT for Win 98 (plain)
                              June 23, 2003

Ftp filename: "sc_4193.exe"

=====================================================================
PLEASE READ, DON'T CLOSE THIS FILE YET!
It contains important information about installing the WDM drivers. 
We strongly recommend that you print or save this file locally on 
your hard drive for reference during the installation.

IMPORTANT!  You may see a message explaining that the software has 
not passed Windows Logo testing.  This means that we have not had 
Microsoft test our software and certify it as Windows Logo compliant.  
However, the software has undergone extensive testing under all 
supported operating systems and has safely been used by many users, 
so you can safely click install these drivers. 
This will NOT make your system unstable.
=====================================================================


Windows 98SE/ME
===============
The install will check and update Windows Installer if needed and then 
ask to reboot the system.  Upon rebooting, you'll need to launch the 
install again to install the drivers and applications.

If this is the first time you're installing a WDM driver, Windows may
prompt you for your Windows CD.  If this happens, simply insert your
Windows CD in your CDROM drive to continue and click OK on dialogs that 
appear.

Windows ME Only:
    Windows ME may warn about unsigned drivers and/or not install them.
    To install, click the Advanced button on the found new hardware dialog
    and make sure the option 'Warn before installing unsigned drivers' or 
    'Always install unsigned drivers' is selected.  If the 'Never install
    unsigned drivers option is selected, the drivers will not be installed.

If prompted to insert the Santa Cruz WDM Driver Installation disk click OK. 

If prompted for the location of driver files, enter the following path 
(assuming c:\ is your windows boot drive):

    c:\program files\turtle beach\santa cruz\drivers\wdm

You MUST REBOOT after the installation.

To enable AC3 (Dolby digital output) you must have the Microsoft QFE
269601USA8.EXE installed and then install the drivers.

The Microsoft QFE is available on our FTP 
(Santa Cruz "Download Files Area") under the filename: qfe_4184.exe 

MPX and nForce 2 chipset users running Win98SE:
    Before installing the driver go to the Device Manager and reserve 
    I/O 0200-020F. Open the Device Manager and double-click on COMPUTER 
    and then click on the Reserve Resources tab. Click ADD and enter 0200 
    for the Start Value and 020F for the End Value. Click OK. Now install 
    the Santa Cruz. The joystick should now work correctly.
___________________________________________________________________________

      Release Notes for Signed v. 4161s (WDM) driver for Win 2000, XP, ME
      -------------------------------------------------------------------

Ver.   Date       Description:
----   ----       ------------
4161s  04-25-02   * Signed WHQL Microsoft Certified Driver

4161   04-04-02   * Fixed 'no sound' on some WinMe systems when resuming 
                    from standby (s3) 
                  * Fixed noise on resume from standby (s3 state) if eq 
                    or fx were enabled.

4159   03-28-02   * optimized memory handling 

4157   03-21-02   * multi-record in now works
                  * having electret mic plugged in while booting up no longer
                    pops
                  * digital cd in stable/added Control Panel option to turn
                    on/off
                  * pop while resuming playback from s3 resolved.  
                    Play MMJB or Winamp, sleep, wake.

4142   01-10-02   * Added all speakers modes to selection dialog during
                    install
                  * Added new Library that drastically reduces CPU load 
                  * Optimized boot time of PC
                  * Fixed error with Mediamatics DVD software 
                  * Took out 2-second delay coming out of s3 
                  * Added the virtual 5.1 disable if playing 6 channel stream;
                    it is turned back on after playing the stream
 
4142s  12-21-01   * WHQL Certified Signed Driver
                  * Added Millennium support for the WDM Driver

4138   12-13-01   * Occasional crackling noise issue resolved
                  * Limited User issues - when logged in as a limited user 
                    trying to save Control Panel settings, now it says access
                    denied 
                  * CPU load greatly reduced on playing multiple 3D hardware
                    streams 
                  * DSP task management in general uses much less host 
                    overhead 
                  * Various other minor fixes  

4127   11-30-01   * CHKDSK /f - Blue Screen issue resolved
                  * DLS - Improved Performance
                  * Fine-tuned for overall better performance and low CPU 
                    Utilization for Games and other Applications
                  * Various other minor fixes                    


----------------------------[END OF FILE]-----------------------

              Release Notes for v. 4193 RC - Win 98SE, ME, 2K, XP
              ---------------------------------------------------

    relnotes.txt Turtle Beach Santa Cruz v.4193 WDM driver 
                    for Win 98SE, ME, 2K, XP  
                          June 23, 2003

v4193 - New Features/Fixes 
==========================
*  5.1 Gaming support!  Now you can play the latest 5.1 games with the 5.1 
   speaker config and hear everything you are supposed to.

*  Windows Media Player 9 5.1 support added under XP.  
   Now you can play multi-channel WMA files!

*  SRS CSII 5.1 plugin for MP9 works with this driver.

*  EAX 2.0 fully compliant.  Query for BasicSupport of Deferred EAX 
   properties now works.  

*  Fix for games where all sound would suddenly stop.

*  Fixed Hibernate/S3 issue where center/sub would not work without a speaker
   config change after resume.

*  Fixed game port conflict with MPX/nForce motherboards. 

*  3d sounds with elevation playback distortion free.

*  DSound primary renderer now follows the speaker config.  Example going
   from 5.1 to headphone, all 3d sounds will now play out two channels.  
   This corrects missing sounds in games.

*  AC3 digital over SPDIF now works in 98SE.  Detects if the AC3 node should 
   be utilized in the topology based on system support.
   98SE requires QFE 269601USA8.EXE, 2K requires SP2.

*  Enhanced MIDI playback with better timing and fixed region exclusive 
   (hihats) 

*  Fixed DSound volume scaling. Now distant sounds in games are more audible.

*  Matched Center/Sub volume scaling to front/rear output levels. 

*  Fixed distortion/intermittent noise playing multiple channels at various
   sample rates.

*  Synced up the windows speaker modes with Santa Cruz Control Panel.

*  Improved Installer.  Removes old driver and installs new one. Corrects 
   missing support files when uninstalling/reinstalling without restarting.
   9x now prompts for a reboot after driver install.  

*  Bugchecks on uninstalling resolved.  

*  Optimized boot time and resume from standby times. 
 

Additional Notes:
=================
*  XP ONLY: Santa Cruz effects may not work when playing certain multi-channel
   ( >2 ) streams while in 6 speaker mode. 

*  You can use the 'restore defaults' in the Santa Cruz Control Panel to use 
   the default speaker setting you selected during the install.  Please note 
   that other presets do not affect the speaker config or the master volume.

*  To load the Santa Cruz tray icon (blue speaker), simply run the Santa Cruz
   Control Panel from the Start Menu or Windows Control Panel. Right click on
   it and select the 'Load System Tray' from the context menu.

*  98SE ONLY: if you install the QFE for AC3 support, the mixer device will
   show two wave sliders in tandem.  

Enjoy and thank you for choosing Turtle Beach!
_____________________________________________________________________________

                      Shutdown problems after installation
                      ------------------------------------

If you experience shutdown problems after installing the Santa Cruz, please do
not assume that the board is defective. Most likely there is a conflict with
another device in the system that Windows is unable to detect and report. 

To correct the problem, please follow these steps:

  *  Make sure the old sound card (if any) was uninstalled and removed. 
     If it is built into the motherboard, then the drivers need to be removed
     and the built on card needs to be disabled (usually in the BIOS) so that
     it does get redetected by the Operating System. Please contact the 
     computer or motherboard manufacturer to do this.

  *  Check if your modem has sound card features. If it does, chances are 
     that the modem "voice" features are conflicting with the Santa Cruz. 
     Try disabling the driver for the modem and if Windows shuts down 
     properly, then you know that is the problem. You can try getting the 
     Santa Cruz and the Modem on different IRQs by installing one of the two
     in a different PCI slot. 

  *  If you are running 2000 or XP, ACPI may prevent this. You may need to 
     use a different modem without sound card features on it, or just use 
     BroadBand which is the way of the future.
______________________________________________________________________________

                              Uninstall - how to
                              ------------------

The Santa Cruz features a Setup Maintenance Program. This allows you 
to modify, repair or uninstall your current Santa Cruz installation. 

Here are the steps to uninstall the Santa Cruz:

    - Start > Settings > Control Panel 
    - Double-click Add/Remove Programs 
    - Select 'Turtle Beach Santa Cruz'
    - Click the 'Add/Remove' or 'Change/Remove' button

After you confirm to remove the application and its related components, 
the uninstall process will begin.
__________________________________________________________________________

                                Uninstall Loop
                                --------------

Please see:
-  Error: "Are you sure you want to uninstall Santa Cruz?" - Uninstall Loop 
-  Error: "Extracting Supported Files" - Uninstall Loop
______________________________________________________________________________

                    Uninstalling a Windows program - How To
                    ---------------------------------------

Our Tech Support staff receives a good number of requests for help from users 
who inadvertently have deleted files that are associated with Windows
programs, in an attempt to either Uninstall a program or thinking that they 
do not need them.

This is a NO! NO! Please do NOT ever remove any files associated with any 
Windows program. Instead, always use the Windows "Add/Remove Programs" 
Wizard or a program's Install Shield that usually offers these options: 

        Modify, Repair, Remove

Do NOT delete folders or files that belong to a program, as this will render
this program's Uninstall useless, generating errors like: 

        "No installation found" etc.  

In cases like this, you are 'stuck' and often times there is no remedy other 
than manipulating your System's Registry on your own and **at your own risk**
or you may need to reformat the hard drive where the Windows OS is installed. 

As far as Device Drivers are concerned, please always consult with the device 
manufacturer's documentation.

VTB bears no responsibility for "user errors" and has absolutely no 
obligation to restore your system to a working condition.
______________________________________________________________________________

        Updating AS4 from version 4.01.95 (Retail SantaCruz owners ONLY)
        ----------------------------------------------------------------

This procedure is only necessary for those with AudioStation 4 versions
4.01.95 or lower.

Please check your AudioStation 4 version number by launching AudioStation 4
and going to: Help->About

If your AudioStation 4 version number is 4.01.95 or lower, we strongly 
recommend that you download the new updated version 4.2 from:

   http://www.voyetra.com/site/kb_ftp/115ftp.asp

Download the file audiost4.zip and install it following these instructions:


Updating AS4 version 4.01.95 to a newer version:
------------------------------------------------
To successfully upgrade this version of AudioStation 4, you must first remove
the previous version.

Please print out / follow this procedure BEFORE you install the new version:

1. Insert the Santa Cruz application CD into your CD-ROM drive.  The Santa
   Cruz Installation splash screen should appear.

2. From the Installation Menu click on Run Santa Cruz Drivers and 
   Applications Setup.

3. After the Install Shield Wizard you will be at the Santa Cruz Setup dialog
   box.

4. Verify that you have the Modify box checked and click on Next.

5. Uncheck AudioStation 4 and click Next.

6. The Delete the Music Library dialog box will appear. Click on Cancel. 
   This will retain the Music Library information you have created. 

7. At the next dialog box click on Finish.

8. Run the "Audiostation4.exe" program that you can download from the 
   AudioStation 4 page.

____________________________________________________________________________

                          VIA and AMD Compatibility?
                          --------------------------

This Sound Card is AMD and VIA compatible. There have been no reports of any
incompatibilities with any consumer motherboard on the market. However, as far
as VIA motherboards are concerned, it is recommended that you install the well
known 4 in one updates, patches from the VIA Web site:
      http://downloads.viaarena.com

                                  ***

This info is available on an AS IS basis, as a courtesy for information
purposes only and it is not endorsed or supported by VTB.
______________________________________________________________________________

                     Windows 2003 Server (32 Bit versions)
                     -------------------------------------

The Santa Cruz appears to work fine on a Windows 2003 Server (32 Bit Versions)
Windows has no problem detecting it once you run the installation software
and the WDM drivers for XP (v.4193) do work correctly. 

A couple of users have reported that their USB mouse was causing the install
program to hang (must be a weird motherboard setting somewhere).  Once, they 
took out the mouse, all was OK.

                                   ***

Please note that this info is offered AS IS as a courtesy. Although the 
Santa Cruz works in the Windows 2003 Server environment, it is NOT supported.
Servers are not mainstream systems as often times they use proprietary 
Technologies.
_____________________________________________________________________________

Windows Update or XP Service Pack 2 Drivers <img src="/site/kb_ftp/images/stars
-------------------------------------------------------------------------------

Your Santa Cruz is NOT DEFECTIVE!!! 
Simply, Windows Update or XP Service Pack 2 have "done their magic" installing
the wrong Driver from the Internet.

As a quick / easy fix, please try this:
*  Goto Device Manager > Sound Video Game Controllers
*  Double-click your sound card > Properties 
*  Double-click Audio Devices > double-click your card 
*  Check the box that reads: "Do not map through this device" 
*  Reboot the machine
If this does NOT fix it, go to the next step below:

                                 ***

*  Download the Turtle Beach Driver from our "FTP Download Files Area"
*  http://www.turtlebeach.com/site/kb_ftp/585ftp.asp
*  The latest and greatest (not MS Certified) is: sc_4193.exe 
*  Save it in a known location on your Hard Drive  
*  Uninstall the current Driver that makes the ugly sounds and shutdown 
*  IMPORTANT! Disconnect your Internet connection and boot up
*  When Windows detects it, if it prompts you to install the Drivers say NO 
*  Install the Turtle Beach driver you Downloaded, following the instructions
   available in the Readme.txt or in the Installation section of our Knowledge
   Base.
 
NOTE:
   Windows XP Service Pack 1 would install 'silently' without asking you 
   for intervention. Service Pack 2 will ask you if you have it setup this 
   way from the Windows Update configuration menu. If you have selected: 
   "Install drivers without asking" then drivers will be installed without 
   even you knowing it. 
___________________________________________________________________________

     Windows Vista Installation - Vista Beta 2 (Build 5219) (AKA Longhorn)
     ---------------------------------------------------------------------

Totally UNSUPPORTED on an *AS IS* basis.

Installing the Santa Cruz in Vista Beta 2 (Build 5219):

NOTE:
  Installing the Santa Cruz in Windows Vista requires that
  you have a separate Windows XP partition on your hard drive


1.  Without the soundcard installed, install the latest drivers (sc_4193.exe)
    from our web site - this will install all of the software, but the drivers
    will fail. *** This is normal ***. Windows Vista is looking for digitally
    signed drivers.

2.  With the sc_4161s drivers installed on another Windows XP partition,
    navigate to the Turtle Beach folder: 
        (x:\program files\turtlebeach\drivers\wdm)
    and point the Add New Hardware wizard there manually.

3.  It will then 'discover' other Santa Cruz devices. Follow the installation
    prompts.

4.  Finish

Enjoy it. Compliments of Turtle Beach Support Team but do not even think of 
asking any questions about this. Thank you!
_____________________________________________________________________________

===============================================================================
                                Configure / Use
===============================================================================

                        Connections - Card Connections
                        ------------------------------

[image/]sc_cxion.gif[/image]

EXTERNAL CONNECTORS (top to bottom)

YELLOW 1/8" JACK:
* VERSA - VersaJack(TM) connector 
  May be used in four different ways (selectable in software):
    - Stereo Headphone Output
    - Center/Subwoofer Output
    - Secondary Record Input
    - Digital Output

PINK 1/8" JACK:
* MIC - Microphone Input 
  Connects to monaural dynamic or condenser microphones with 1/8" mini-phone
  plug connector. Tip connector is for audio signal, ring connector is for
  condenser mic bias voltage. 

BLUE 1/8" JACK:
* LINE IN - Stereo Line Level Input
  Connects to the analog, line level outputs of consumer audio equipment such
  as cassette decks, CD players, stereo receivers, MiniDisc recorders, DAT
  recorders, VCR's, etc. 

GREEN 1/8" JACK:
* FRONT - Front Speakers output
  Connects to the main pair of powered speakers (front speakers).

BLACK 1/8" JACK:
* BACK - Back Speakers output
  Connects to the second pair of powered speakers (Back or Rear speakers).

ORANGE 15-PIN PORT:
* MIDI/Joystick Port.
  15 pin D-SUB connector for connecting analog, digital and DirectInput 
  game devices or MIDI input/output.
_____________________________________________________________________________

INTERNAL CONNECTORS:

* TAD - Telephone Answering Device connector 
  Connects to modems equipped with internal audio inputs and outputs, for
  using your PC as a computerized answering machine.

* CD - Compact Disc audio connector 
  Connects to the MPC-2 (four-pin) plug from the analog audio output of an 
  internally mounted CD-ROM drive. Please refer to the Santa Cruz Getting 
  Started Guide. 

* AUX - Auxiliary analog audio input connector
  Allows other internally mounted audio devices (such as DVD-ROM drives) 
  to play through the Santa Cruz. 

* CD S/PDIF IN - Digital CD input connector
  Two-pin connector allows direct digital transfer of CD audio from CD-ROM
  drives equipped with a Digital Output. 

* UPGRADE HEADER - 
  For internal use.  

* WAVETABLE MIDI HEADER - 26-pin Wavetable Header
  Connects to Wavetable MIDI daughter boards. 

_____________________________________________________________________________
The Santa Cruz does not support front mounted connections.
_____________________________________________________________________________

                Connections - Creative Labs 5.1 Speaker System?
                -----------------------------------------------

Q:  Hello, I would like to know if this new sound card will be compatible with
    a Creative Labs 5.1 speaker system.  I previously tried to use a Santa
    Cruz sound card with these speakers and the sound would not come through 
    and I was later told that Creative's speakers are proprietary and are only
    for Creative sound cards.  Thanks.


A:  Well, if the Santa Cruz did not work with these speakers, no Turtle Beach 
    Sound Card will work with them. Turtle Beach cards support only standard 
    industry connectors.
______________________________________________________________________________

                       Connections - Daughterboard Synth
                       ---------------------------------

WARNING:
Caution should be exercised when connecting / disconnecting the daughterboard
synth on a sound card.  If the pins on the daughterboard are misaligned, 
damage will occur to the board(s) and / or the computer. 
This is not covered by VTB warranty and VTB assumes no responsibility for 
damage caused by user error. 

PRECAUTIONS: 
1) Never "hot-swap" daughterboards. 
2) Always power down the system and remove the Santa Cruz from the motherboard
   before connecting / disconnecting daughterboards.
3) Make sure you discharge any static electricity by touching a metal area on 
   the PC's chassis before handling computer components. 
4) Before power-up make sure that all the connections are correct and the
   daughterboard is seated properly without making contact with any adjacent 
   cards in the system.
5) Please consult with a qualified, certified technician if you feel uncertain
   in any way.

CONNECTING A DAUGHTERBOARD: 
* The daughterboard should be connected ONLY to the *horizontal* WaveTable
  Header located on the lower left side of the Santa Cruz close to the golden
  PCI connector. 
* Both rows of pins should be aligned perfectly in the female connector with 
  no gold pins left showing. 

DISCONNECTING A DAUGHTERBOARD:
* While holding the top of the daughterboard by the connector, carefully pull
  it off the host card with a *gentle* back-and-forth rocking motion.


_____________________________________________________________________________

         Connections - Digital and Analog signals used simultaneously?
         -------------------------------------------------------------

Q:  I have a requirement for a sound card that will output both digital and 
    analog signals simultaneously. What I would be looking for would be having
    both the versajack digital output and the "headphone" jack active with the
    same signal -- I would be connecting them both to an amplifier.


A:  The Santa Cruz will playback from the Digital Versajack and the Front 
    Speaker output at the same time. Set the Versajack to Digital and speaker 
    mode to 2 Speaker.

____________________________________________________________________________

                          Connections - Digital Audio
                          ---------------------------

To use the Santa Cruz VersaJack as a Digital Output, set the VersaJack
dropdown box to "Digital Out" (in the Santa Cruz Control Panel > Main tab >
Output Configuration > VersaJack:). 

The easiest way to connect your digital audio equipment to the VersaJack
Digital Out is to use a standard stereo Y-cable, with a stereo (3-conductor)
1/8" plug on one end and a pair of RCA plugs on the other. A typical Y-cable
is shown in Figure 1, below:

Fig. 1:
  [image/]digconn3.gif[/image]

For a more in-depth explanation of how these Y-cables are wired, 
refer to the "Wires, Cables and Plugs" section of the Santa Cruz Control Panel
online Help (click on the [ ? ] icon in the upper right-hand corner of the
Santa Cruz Control Panel). 

Plug the end of the cable with the single stereo, 3-conductor 1/8" mini-phone
plug into the Santa Cruz VersaJack. The 1/8" mini-phone plug will look
something like this:

Fig. 2:
  [image/]digconn4.gif[/image]

The VersaJack carries two separate digital audio signals, called the "Primary"
and Secondary" Digital Outputs. The two RCA plugs on the other end of the
Y-cable provide the connections from the VersaJack's two digital outputs. 

The "Primary Digital Output" carries the specially encoded AC-3 digital audio
data from Dolby Digital-encoded DVD soundtracks. The Primary Digital Output 
can also carry standard, stereo Pulse Code Modulation (PCM) digital audio 
data such as system sounds, Wave files, CD Digital Audio, etc. 

The "Secondary Digital Output" carries standard, stereo, Pulse Code Modulation
(PCM) digital audio data only. AC-3 data cannot be carried on the Secondary
Digital Output. 


Primary Digital Output
----------------------
- The Primary Digital Output is carried on the red RCA plug on the 
  stereo Y-cable (as pictured in Figure 1, above).

Since it can carry AC-3 audio data, the Primary Digital Out connection is
useful for connecting to external, hardware Dolby Digital decoders. Most 
Dolby Digital decoders and digital speaker systems are equipped with 
a coaxial digital input on a chassis-mounted RCA phono jack (female
connector).

Here are the steps to connect an external Dolby Digital decoder to the 
VersaJack Primary Digital Output:

1) Insert the 1/8" mini-phone plug into the Santa Cruz VersaJack. 

2) Insert the red RCA plug into the Digital Input (sometimes called 
   "S/PDIF IN") on your Dolby Digital decoder. 

3) Set the output mode of your software DVD player to "Digital Out" or 
   "S/PDIF Out". 

4) In the Santa Cruz Control Panel's Main tab, set the Speaker Mode to 
   "2 Speaker" or "4 Speaker", and the VersaJack to "Digital Out". 

Fig. 3:
  [image/]digconn2.gif[/image]

Any applications that play Dolby Digital (AC-3), like software DVD
decoder/players, should automatically send the Dolby Digital data stream
through the Primary Digital Output.


Playing PCM Audio through the Primary Digital Output
----------------------------------------------------
This connection is also useful when you have a digital speaker system with 
a coaxial digital input that you want to use for playback of all your system
sounds, game soundtracks, MIDI, etc. PCM is a stereo digital signal. It will
work for games but it will only give you 2 speakers.


Secondary Digital Output
------------------------
- The Secondary Digital Output carries PCM audio data from the Front 
  L/R channels of the Santa Cruz. 

- The Secondary Digital Output is the white or black RCA plug on the 
  stereo Y-cable pictured in Figure 1 (see above).

The digital audio data on the white (or black) RCA plug is a version of the
audio that is normally heard through the Front Speakers output. In order for
digital audio data to be passed through this digital output, the VersaJack:
dropdown must be set to "Digital Out" (in the Santa Cruz Control Panel > 
Mixer tab > Output Configuration > VersaJack:). 

Be aware that this digital output only carries standard PCM digital audio 
data and will not pass Dolby Digital (AC-3) data to a Dolby Digital decoder.
Also, there is no volume control available on this digital output; it will 
always play at full volume. 


Using the VersaJack Digital Out with MiniDisc optical digital inputs:
---------------------------------------------------------------------
A Coaxial to Optical S/PDIF adapter is required for using the VersaJack
Digital Outputs with digital audio recorders equipped with optical (Toslink)
digital inputs. One such adapter is the Hosa model ODL-276 Optical Data Link,
from Hosa Technologies (www.hosatech.com). 


General Tips
------------
- Be sure to set the VersaJack: to "Digital Out" in the Main tab of the 
  Santa Cruz Control Panel. 

- It's probably easiest to leave the Y-cable's red, Right channel RCA 
  plug connected to your external digital audio device. 

- If you prefer, you can also use a stereo Y-cable with RCA *jacks* 
  (female) instead of plugs (male), and connect your audio equipment 
  with standard RCA to RCA cables plugged into the Y-cable's jacks.

- Typical digital audio devices like DAT, MiniDisc or CD-R recorders 
  are unable to accept unencoded Dolby Digital (AC-3) data streams 
  from DVD soundtracks at their digital inputs. 

- All digital audio data is carried from the VersaJack at a fixed
  resolution of 16 bits, 48kHz sampling rate.

- The Santa Cruz Digital Outputs are a variant of the S/PDIF standard 
  that uses no isolation transformers on its digital outputs, but a 
  slightly higher signal voltage. This is a common configuration used 
  for connecting consumer audio devices such as digital speakers and 
  Dolby Digital decoders. It will also work with most MiniDisc, DAT or 
  CD-Recordable devices, but not necessarily all of them. Since the 
  Santa Cruz Digital Outputs were expressly designed for use with 
  digital speakers and Dolby Digital decoders, we cannot *guarantee* 
  that they will work with all types of digital audio recorders and 
  players. 



Digital Audio Device Compatibility List:
-----------------------------------------
This is a partial list of devices that worked when tested with the Santa Cruz.

We have no control over modifications that other companies implement in their
designs and specifications, so we cannot *guarantee* compatibility. We can,
however, state the results of our informal testing at the time of this
writing. 


Digital speaker systems that worked when tested include:
- VideoLogic Digitheatre DTS 
- VideoLogic Digitheatre
- Altec-Lansing 885 (4.1)
- Cambridge SoundWorks DTT2500 Digital 5.1

Dolby Digital decoders that worked when tested include:
- VideoLogic Digitheatre
      - Denon AVR 4800
      - Yamaha DSP A-1

DAT recorders that worked when tested include:
- Tascam DA-30 MkII
- Panasonic SV-3700


FOR MOVIES:
The software playing the movie should also be configured to receive Dolby 
Digital, otherwise no sound will come from the front channel. 
  

SEE ALSO: 
---------
"How do I use the Digital Outputs?" in the Santa Cruz Help File

_______________________________________________________________________

      Connections - How Do I Hook Up My Speakers and What Settings to Use?
      --------------------------------------------------------------------

The Outputs on the Santa Cruz are as follows:
* Green = Front Speakers
* Black = Rear Speakers
* Yellow = Center & Subwoofer or Digital output when using digital speakers

   FOR MOVIES:
   The software playing the movie should also be configured to receive Dolby 
   Digital, otherwise no sound will come from the front channel. 


2 and 2.1 analog speaker systems:
---------------------------------
    For a 2-speaker system or a 2.1 system (2 speakers and 1 subwoofer) you 
    would connect the front speaker cable to the Green output. You would then 
    set the Speaker Mode in the Santa Cruz Control Panel to "2 Speaker". 
    Even with a 2.1 speaker system you would need to use the 2 Speaker 
    setting. In a 2.1 system the speaker system filters the low frequencies 
    for the subwoofer. As far as the Santa Cruz settings are concerned, 
    you have a 2-speaker system.


4 and 4.1 analog speaker systems:
---------------------------------
   For a 4-speaker system you would connect the front speaker cable to the 
   Green output. You would connect the rear speaker cable to the Black output.
   You would set the Speaker Mode to "4 Speaker" in the Santa Cruz Control
   Panel. Same rule applies to a 4.1 (4 speakers and 1 subwoofer). 
   The speaker system filters the low frequencies for the subwoofer. 
   As far as the Santa Cruz settings are concerned you have a 4-speaker 
   system.


6 (5.1) analog speaker systems:
-------------------------------
   In an analog 6 speaker or 5.1 (5 speakers and 1 subwoofer) you would 
   connect the front speaker cable to the Green output and the rear speaker
   cable to the Black output. You will need to connect the center and
   subwoofer cable to the Yellow output. The speaker system filters the low 
   frequencies for the subwoofer.

   In these systems the subwoofer and center speaker usually share the same
   speaker cable. You would set the Speaker Mode to "6 Speaker" in the Santa 
   Cruz Control Panel. You will also need to turn on the Virtual 5.1 button 
   so that a stereo sound (left and right) will play out of all 6 speakers.
   When you are watching a DVD movie or playing a Dolby Digital/DTS file, 
   you will need to uncheck Virtual 5.1 to experience the Dolby Digital/DTS 
   surround sound.


Digital 4.1:
------------
   The Digital 4.1 speaker mode in the Santa Cruz Control Panel is used for
   hybrid speaker systems. These speakers have a digital connection for the
   front speakers and an analog connection for the rear speakers. This is 
   so you do not lose the rear speaker surround in games. You will need a 
   1/8-inch stereo mini jack to Dual RCA cable (available from 
   www.turtlebeach.com or a local "Radio Shack"). You will connect the 1/8
   stereo mini jack to the Yellow output. Then you will only connect the 
   RED RCA connection to the digital input on the speakers. The other RCA 
   is not used. Then connect the rear speaker cable to the Black output. 
   Set the speaker mode to Digital 4.1 in the Santa Cruz Control Panel.


Digital Speaker Systems:
------------------------
   No matter how many speakers you have 2, 4 or 6(5.1) you will only need
   to set the VersaJack to Digital in the Santa Cruz Control Panel. Speaker
   mode does not matter when you're using Digital speakers. You will need 
   a 1/8-inch stereo mini jack to Dual RCA cable (available from 
   www.turtlebeach.com or a local "Radio Shack"). You will connect the 
   1/8 stereo mini jack to the Yellow output. Then you will only connect 
   the RED RCA connection to the digital input on the speakers. The other 
   RCA is not used.


NOTE: Not all speaker systems on the market use color-coded cables or use 
      the wrong colors for sound card connections. Please check your owner's
      manual to be sure you are making the correct speaker connections to 
      the Santa Cruz. 

1/8 inch stereo mini jack to Dual RCA cable:
[image/]rca1_8ml.gif[/image]

_____________________________________________________________________________

                          Connections - Internal - FAQ
                          ----------------------------

Connections - Internal Mic/Headphone - What is it?
    The internal Mic/Headphone connection on the Santa Cruz is for internal 
    diagnostic use by TurtleBeach and not for user connections.

                       *****************************

Q:  I am using a Santa Cruz sound card, which was bundled with a Dell PC that
    I bought a few years ago.  I recently got a new PC and I thought I would 
    use this sound card again, but I am having problems linking up my case
    headphones/mic to the internal port. I have went through all of your 
    manuals and also the Dell manual but everywhere it just says "for internal
    use" which I have to say is not much of use. So it will be very nice if 
    you will be able to tell me where the connecters go.

      My case provides:
        spkout R
        spkout L
        return R
        "   " L
        ground
        mic in
        mic bias


A:   That is a Dell only option. It will not work with other cases.  
______________________________________________________________________________

                        Connections - Line In and Mic In
                        --------------------------------

Q:  I read on your info page that my input in and mic in will not work because
    I am running a digital signal. I have a mpeg TV that requires me to plug 
    into input in. How do I get this to work?


A:  The Line In and Mic In will not work if your speakers are connected to 
    the yellow Versajack and it's set to digital. The Line In and Mic in will
    not pass through the digital out. You need to use the analog output 
    (green). In your case, please make sure your TV card is connected to the 
    blue Line In jack and unmute the Line In in the Santa Cruz Control Panel.

______________________________________________________________________________

                  Connections - Overview - How Does It Work?
                  ------------------------------------------

[image/]sc_how1.gif[/image]

How Does It Work?
Santa Cruz is the centerpiece of your PC audio system. The 6-channel outputs
can be used in a variety of configurations, ranging from stereo with multiple
headphones to full 5.1 surround sound. A versatile array of inputs and outputs
let you connect a wide variety of devices for recording and playing back
different audio sources with your PC. 
_____________________________________________________________________________

                        Connections - Radio To Line In
                        ------------------------------

Q:  I have connected a Delphi Skyfi XM radio to the Line In jack of the card,
    intending to play the radio through the PC speakers.  I get sound, but 
    it's very, very weak, flat and tinny.  When I connect directly to the 
    speakers, bypassing the card, the sound is normal.

A:  Are you using the digital out on the Santa Cruz? The Line In and Mic In 
    will not pass through the digital out. Change the VersaJack to Analog In 
    and connect the Radio to it.
______________________________________________________________________________

                    Control Panel (Santa Cruz Control Panel)
                    ----------------------------------------

After installing the Driver, you can access it from:
*  Windows Control Panel: Double-click on the Santa Cruz icon 

*  Double-click on your systray blue speaker icon  

This is what it looks like:
[image/]sc_fader.gif[/image]

______________________________________________________________________________

                                 Digital Input
                                 -------------

Q:  I have a professional keyboard with an RCA jack digital out.  How can I
    get this signal on to my computer through my Santa Cruz sound card without
    going back to analog?

A:  The Santa Cruz offers a Digital Output only through the Versa jack. 
    There is no Digital Input on the Santa Cruz.
_____________________________________________________________________________

                Digital Out - Master Volume Control not working
                -----------------------------------------------

PROBLEM: 
  If you are using the digital out feature on this card, the Master Volume 
  Control or Playback mixer will not have any effect on the output level. 
  This also applies to the volume control keys on your PC's keyboard if it has
  them. 


SOLUTION: 
  Use instead the individual fader controls in the Source tab of the
  Card's Control Panel or the application's volume control. The Master 
  Volume and Playback Volume controls the level of the analog output but 
  not the digital.
______________________________________________________________________________

                    Digital Output explanation &  how to use
                    ----------------------------------------

The Santa Cruz VersaJack provides a digital output for connecting external
digital audio devices such as digital speakers and Dolby Digital receivers 
or decoders.  

   FOR MOVIES:
   The software playing the movie should also be configured to receive Dolby 
   Digital, otherwise no sound will come from the front channel. 

CONFIGURING THE VERSAJACK
Use the Santa Cruz Control Panel to set the VersaJack to Digital Out. 

  1. Start > Programs > Turtle Beach Santa Cruz > Santa Cruz Control Panel
  2. From the Main tab, in Output Configuration, click the VersaJack 
     drop-down menu
  3. Click 'Digital Out'

MAKING CONNECTIONS
To connect digital devices to the Versajack, you will need a stereo Y-cable
with an 1/8" "mini" plug to dual RCA plugs. 

 * The 1/8" plug is connected to the VersaJack. 
 * The Red RCA plug is connected to the appropriate coaxial digital input 
   on the device. Please contact the device manufacturer for assistance
   with using these inputs. 
 * The other (White or Black) RCA plug should be left disconnected.  

USING THE DIGITAL OUTPUTS
The Red RCA plug provides the Santa Cruz with AC-3 & PCM Digital Output.

The Santa Cruz Digital Out device appears in the Audio tab of the Windows 
Multimedia Control Panel, in the "Preferred device:" drop down list. 

Types of Digital Audio Streams available through the Versa Jack Output:  

* AC-3 digital audio stream for pass-through of Dolby Digital encoded audio
  data for decoding by an external Dolby Digital decoder in a multimedia 
  system.

* PCM Digital Output is the same as the Santa Cruz Front Out 1/2 device 
  (green jack), but in Digital form instead of Analog. 

Regardless of the sampling rate used, the Digital Output will 
over-sample and output at a fixed resolution and sampling rate of: 
16 bits, 48 kHz. 

See also: "How do I use the Digital Outputs?" in the Santa Cruz Help File.

_____________________________________________________________________________

DVD movies setup - Decoder - Dolby 5.1 <img src="/site/kb_ftp/images/newfaq02.g
-------------------------------------------------------------------------------

When watching a DVD movie, Virtual 5.1 should be off. Your DVD software 
player should be set to 6 speaker mode in its audio properties. Your DVD 
software  is responsible for decoding the Dolby Digital signal and sending
the audio to the correct speakers not the Santa Cruz.

                       *****************************

Q:  I'm using a Dell Dimension 8100 running Win 2k, SP2 with the Turtle Beach 
    Santa Cruz card and WinDVD software for DVD viewing.  I've also got the 
    Altec Lansing ADA885 THX speaker package.
 
    No matter what buttons I push and what configuration I try, I cannot 
    play a DVD with Dolby Digital audio.  With the Santa Cruz control panel 
    in VersaJack-Digital mode, as soon as I turn the DVD Audio to S/PDIF, 
    I get no sound whatsoever.
  

A:  Make sure that you are using the 1/8 inch stereo connection to dual RCA
    cable. The 1/8 stereo pin goes in the VersaJack and the RED RCA goes to 
    the Digital Input on your speakers. Make sure that the Audio in WinDVD is
    set to S/PDIF.

                       *****************************

Q:  The challenge here is that the cables are different from what you
    describe. The Altec Lansing speakers don't come with a RED/White RCA 
    Splitter, they come with a black/yellow splitter.  The black is labeled 
    PCM and the Yellow is labeled AC3.  Which one should I be using?

A:  DVD audio is AC-3. Regular audio on the computer is PCM. You should be 
    using the yellow one.

    NOTE:
    The software playing the movie should also be configured to receive Dolby 
    Digital, otherwise no sound will come from the front channel. 

                       *****************************

Q:  If I want to use analog out to a external speakers without a decoder, 
    I presume PowerDVD decodes in software and someway gets the right signals
    to each of Santa Cruz's sounds ports?


A:  If you have a 5.1 analog speaker system then yes. PowerDVD will do the 
    decoding.

                       *****************************

Q:  I need help for a compatible Software DVD Decoder. Power DVD will not 
    work for 5.1 in Windows ME.

A:  WinDVD will work with the Santa Cruz.
    www.intervideo.com

                       *****************************

Q:  I came up to buy a 5.1 sound system, that comes with a sinto amplifier 
    and from there it decodes the AC3 signal to each speaker. For DVDs I can
    connect the sound card through versajack´s digital output to the optical
    input that this amplifier has. Will the 5.1 sound work only when playing
    DVDs on the computer, or is it actually the same as connecting through 
    all outputs (front, rear, center/LFE)?

    I am working with nuendo2 mostly and I do some surround panning in the 
    mix. Will this work when connected from digital output to DVD input in 
    the amplifier?  I really need to know, before buying this sound system,
    if it will work with this set up as well as the other ones do when 
    connected with 3 separate ways. 

A:  The Digital Out would be for DVDs. You would need a Coax to Optical
    converter to make the connection with this system.
        www.hosatech.com

    The mixing in nuendo2 would be using the 5.1 analog outputs unless you
    are making a Dolby Digital file with all the 5.1 info encoded into it.
    The Santa Cruz has a digital out via an 1/8 inch stereo out. You will
    use an 1/8 inch stereo to Dual RCA cable to make the connection.
    There is no difference between the 2 connector types. Each one simply 
    sends data.

                       *****************************

Home Theater Systems (DVD):
Q:  Is the "digital output" from this board directly compatible with typical
    home theater systems (DVD) digital inputs?  Is that output active 
    throughout its output range (such as between standard Window's sounds,
    game play and or DVD 5.1) or is it more specific to the source/encoding?

    I would like to be able to hook this card up to a small HT receiver and 
    have it play regardless of the sound source/criteria. Obviously I don't 
    want to have to be swapping speaker switches back and forth (Typically 
    my HTR can switch the play characteristics between stereo, 5.1, etc.)

A:  The output is standard a S/PDIF output. You will need an 1/8 inch to 
    Dual RCA cable. Connect the 1/8 inch end to the yellow versajack and 
    then connect only the RED RCA to the COAX Digital In on the reciever.

    Dolby Digital movies will be AC-3 and regular audio will be 
    2 channel PCM.

                       *****************************

Q:  With many digital 5.1 sound cards the digital S/PDIF out does not output 
    all 5.1 (6 channels) of the Dolby Digital sound.  In many cases it only
    outputs 2 channels.  Does the digital coaxial S/PDIF output on this card
    output ALL the channels necessary to get true 5.1 digital sound through to
    the receiver?
 
A:  First off, the Santa Cruz does not have a S/PDIF coax Output. The Versa 
    Jack, which is a 1/8" mini Jack can be used as follows:  
    -  Y-cable: 1/8" on one end. The other end splits onto two RCA Male plugs.
    -  Software that supports S/PDIF pass-through as: Win DVD or Power DVD.
   
    Here is the step by step procedure:
    * Connect the 1/8 stereo male plug to Versa Jack
    * Use "Win DVD" to play DVD
    * Set "Win DVD" to "Digital Out"
    * Set Versa Jack to "Digital Out" in the Santa Cruz Control Panel
    * Connect the RED RCA plug of the Y-cable to Dolby Digital Decoder.
______________________________________________________________________________

   EQ - Equalization <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
   -------------------------------------------------------------------------

EQ Equalization through Rear Speakers?
    The Santa Cruz will EQ the FRONT speakers ONLY in 2, 4 or 6 speaker mode. 
    The EQ signal will only come out the FRONT speakers when you are in 
    2, 4 or 6 speaker mode.

                            **********************

EQ Equalization - Treble & Bass?
    The Santa Cruz does not have separate Treble & Bass controls like other
    manufacturers do because it doesn't need it, since it comes with a 10 
    Band Graphic EQ. This means that you have much more flexibility in 
    tailoring the sound, since you have 10 bands as opposed to 2 offered 
    by standard Treble & Bass controls: 
    http://www.turtlebeach.com/site/products/santacruz/indetail.asp

                            **********************

EQ Equalization - Adding EQ or Effects to Inputs:
    To add an effect to the Mic In, Aux (VersaJack In) or Line In signal 
    as the signal is entering the Santa Cruz you will need to do the
    following:

    1.  Update to the 4193 (or higher) drivers. This will give you the 
        option of adding EQ without having to add an effect at the same time.

    2.  Open the Santa Cruz Control Panel and go to the Effects Tab. 
        Enable Effect.

    3.  Select the effect you want to add. If you do not want to add an effect
        to the signal choose NULL in the dropdown effects. You will also need 
        to mute the Line In, Mic In or Aux in the Santa Cruz Mixer or you will
        end up with 2 signals causing a doubling effect when NULL is used.

    4.  Click on the "…" next to the enable Effect 1 button in the Effect Tab.
        Now in the last fader control select Line In, Aux or Mic In (CD Player
        is the default). 

    You can now have an Effect on the input. The input can also be EQed from 
    the EQ tab. You may add Effect 1 & Effect 2.

                            **********************
EQ Does not work:
Q:  It is installed in a computer under XP. The Equalizer will not operate.
    I re installed the drivers with version 4193, but this did not help. 
    Please advise.

A:  Reset the Santa Cruz to Factory Defaults from the Presets and then enable 
    the EQ in the EQ tab.
______________________________________________________________________________

        General <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
        ---------------------------------------------------------------

LapTop Installation?
Q:  I have two computers. One is a Dell desktop and one is a Dell laptop
    My desktop came with a Santa Cruz soundcard and I use my computer to 
    record music. It worked very well. My new desktop came with a sigma tel 
    audio sound card and does not work with my music programs. So, I want to
    install my Santa Cruz CD on my new computer. How should I go about doing
    this and after it installs, how do I get the computer to detect it. 
    and/or get rid of the sigma tel soundcard?

A:  The Santa Cruz will not install on a laptop. There are no PCI slots in a
    laptop. Installing your Santa Cruz CD on your new computer, it will not 
    also *physically* install the Santa Cruz board in your laptop.  

                       *****************************

20 bit Playback / 18 bit Recording:
Q:  I read that this sound card can play in a quality of 20 bits and record 
    in 18 bits. But when I use some audio editing program, this has never 
    shown up that quality to record or play. So I want to know how to use 
    this specification.

A:  The hardware specs of 20 bit playback and 18 bit recording are for the
    Digital to Analog converters within the sound card. This means that you
    will be capturing and playing back audio with a higher quality than many
    other computer sound cards. 

    Depending on the audio software you are using, you may have the available
    options for recording, playing back and saving your file in a specific 
    audio format. Please consult with your audio editing Software 
    documentation. 
____________________________________________________________________________

      Headphones <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
      ------------------------------------------------------------------

Headphones - 5.1 simulation?
Q:  Does the Santa Cruz actually simulate 5.1 over headphones?

A:  Sorry it does not. 

                            **********************

Headphones - Use w/o unplugging:
Q:  I have a $200 'noisebuster' noise cancelling headset but I can't seem to 
    get both the speakers and the headset to work without unplugging one or 
    the other to hear music or use the headset. Can you suggest which sockets
    on the card to use and how to set up the card properly? I would really 
    appreciate it.


A:  You can plug the headset into the yellow versajack. 
    -  When you want to use the headset just change the speaker mode to 
       Headphone versajack
    -  When you want to use your speakers just change back to 2 speaker mode

       Here are the Connections in detail: 
       -  The 1/8" mic (input) plug from the headset goes into the mic jack 
          (pink) on the Santa Cruz card 
       -  The second 1/8" (output) plug from the headset goes into the
          (yellow) Versajack 
       -  Your single 1/8" plug from your satellite system goes in the Green 
          (not Black) Input
       -  You will need to open the Santa Cruz Control Panel to change from 
          Speaker mode to Voice Recognition/Headset mode 
____________________________________________________________________________

                        Legacy DOS Game Device for Games
                        --------------------------------

Q:  I have the Turtle Beach Santa Cruz in Win XP, and I cannot get it to play
    sound on games that use Sound Blaster.  I read the help section that said 
    I need to use the Legacy DOS Game Device, however I do not have the option
    of using this device on my computer. I tried to reinstall the software but
    I was not able to find a way to install the Legacy DOS Game Device. Could
    you give me a detailed procedure to get this option onto my computer?


A:  That option is only available in Windows 98. You must use a VxD Driver 
    in order to have Legacy DOS support. So, XP, 2000, ME will NOT have this
    option. As they say, there's no free lunch...

____________________________________________________________________________

                                    Manuals
                                    -------

Q:  I just purchased your product. The package did not contain a manual. 
    Wasn't I supposed to get one? 


A:  Manuals are costly nowadays, most people do not read them anyway and this
    way we keep our prices low, passing on the savings to our customers. 
    We are also being 'environmentally correct' by saving a few trees. 

    Manuals or Setup Guides for all our products are available on the CD in 
    Adobe PDF format, as well as for Download (free of charge) from our 
    Websites: www.voyetra.com or www.turtlebeach.com

             Support > FTP Files Download Area >

    They are available either as PDF files, ZIP files, or Executables that 
    can be installed in the program folder. 
  
    The pdf files may be viewed in 'Adobe Acrobat Reader' (third party App). 
    You can also print out the manual from Adobe Acrobat Reader. You can 
    download Adobe Acrobat Reader from Adobe's website: www.adobe.com.

    If you experience problems Downloading PDF files due to a S L O W 
    phone/modem connection as opposed to Broadband, make sure you do NOT 
    double-click or left-click on a PDF file as it will hang forever. Instead,
    right-click on a file and select "Save Target As:" Choose your desired 
    directory to download the PDF file into and let it download. Once you 
    have downloaded it, just double-click on it and it should open in Adobe 
    Acrobat Reader.

    Please note that besides the above mentioned tools we also provide this 
    'Knowledge Base' you are currently reading, with tips, workarounds and 
    solutions to problems.

_____________________________________________________________________________

            MIDI Setup - External MIDI Keyboard Joystick Connection
            -------------------------------------------------------

Please make sure that: 
*  Your Computer *has* a Joystick Port as newer systems have only a USB Port
*  The MIDI IN cable is connected to the MIDI OUT port on your keyboard 
*  The MIDI OUT cable is connected to the MIDI IN port on your keyboard 
*  The keyboard is turned on 
*  The keyboard is set to Transmit MIDI commands (check your Keyboard manual)

Below is a diagram of the MIDI signal flow using a standard MIDI Cable, 
a Computer's Sound Card and external MIDI Keyboard:

    [image/]midi_joy.gif[/image]  

    The Standard (older) MIDI Cable is opto-isolated, approximately 8 feet 
    long and it is the same Cable contained in the following packages: 
                   -  MIDI Cable Pack 
                   -  Digital Music Starter Kit
                   -  Computer Music Starter Kit

    [image/]midset03.gif[/image]
______________________________________________________________________________

            Multiple Outputs - Separate Signals (Traktor DJ Studio)
            -------------------------------------------------------

Q:  I am trying to configure my Santa Cruz for use with a program called 
    Traktor DJ Studio.  The problem that I am running into is making the 
    different outputs on the card play out separate signals (ie the master 
    signal & monitor signal).  Is there any particular setup in the Santa 
    Cruz control panel that I should be using?

A:  Make sure Enable Multiple Wave Out Devices is enabled in the OTHER tab of 
    the Santa Cruz Control Panel. Restart the Trackor program. You should now 
    be able to assign playback to an individual output on the Santa Cruz. If 
    you still have trouble open your Windows Control Panel then open Sound and
    Audio Devices. Click on the Audio tab and you should see all the ports 
    assignable for playback device. If so then the card is setup correctly. 
    Please contact Traktor for support.
_____________________________________________________________________________

                          S/PDIF / TosLink Connections
                          ----------------------------

S/PDIF / TosLink connections are not supported by the Santa Cruz.
_____________________________________________________________________________

                Setting up the Default Sound Device in Windows
                ----------------------------------------------

Open your Windows Control Panel and then open Sounds and Audio Devices. 
Click on the Audio tab and select your preference as the default Playback
device.
______________________________________________________________________________

                            Speaker Configurations
                            ----------------------

Since the Santa Cruz is one of the very first 'multi-channel' soundcards
available, it might be a little confusing the first time you try to hook up 
all of its outputs to your speakers. This article will describe a few 
suggested setups that are suitable for most home entertainment uses. 


2-Speaker Setup (Stereo) 
------------------------
Many of you will want to stick with a standard stereo configuration.
The additional outputs of the Santa Cruz can be put to good use, adding some
very worthwhile conveniences. Here is an illustration, showing a typical
stereo setup: 

  [image/]2_spkr.gif[/image]

- The stereo pair of powered speakers is connected to the Front Speakers
  output. 

- The stereo headphones are connected to the Back Speakers output. You can
  keep your headphones connected to the Santa Cruz all the time, and switch
  between the stereo speakers and headphones in the Santa Cruz Control Panel
  application. In the Main tab > Output Configuration > Speaker Mode:, choose
  "Headphones (Rear)" to listen in headphones with the speakers muted. 

- Use the VersaJack as a digital output to send audio data to an external
  Dolby Digital decoder or a digital speaker system. In the Main tab > Output
  Configuration > VersaJack:, choose "Digital Out". 
  Use a stereo Y-cable with an 1/8" stereo phone plug on the end that plugs 
  into the VersaJack and two RCA plugs (one red, one white or black) on the 
  other end. 
      * When using a Dolby Digital decoder for playing DVD movies on your PC, 
        connect the red RCA plug (VersaJack ring conductor) to the decoder's 
        coaxial digital input. 
      * When using a standard PCM digital audio recorder such as a MiniDisc,
        DAT or CD-Recordable, connect the black or white RCA plug (VersaJack
        tip conductor) to the recorder's coaxial digital input. 
 
- You can also use the VersaJack as a second analog, line level audio input.
  In the Main tab > Record Settings > Record Source:, choose "Auxiliary
  Volume".
  In the Main tab > Output Configuration > VersaJack:, choose "Analog In".  
  In your audio recording program, choose the "Santa Cruz Secondary Record" 
  as the active input for recording. 


4-Speaker Setup (Quad):
-----------------------
The most common setup for avid PC gamers, 4-speaker mode places speakers in
the Left Front, Right Front, Left Rear and Right Rear positions. This setup
still leaves the VersaJack free for use with headphones:

  [image/]4_spkr.gif[/image]

- Connect your main pair of powered stereo speakers to the Front Speakers 
  jack on the Santa Cruz. 

- Connect the rear pair of powered speakers to the Back Speakers jack on 
  the Santa Cruz. 

- In the Santa Cruz Control Panel, Main tab > Output Configuration > Speaker
  Mode:, choose "4 Speaker". 

The VersaJack can be used in one of three ways:

- Use it as a digital output to send audio data to an external Dolby Digital
  decoder or a digital speaker system. 
  In the Main tab > Output Configuration > VersaJack:, choose "Digital Out". 
  Use a stereo Y-cable with an 1/8" stereo phone plug on the end that plugs 
  into the VersaJack and two RCA plugs (one red, one white or black) on the 
  other end. 

- Instead, you might choose to use the VersaJack as a second analog, line
  level audio input.   
  In the Main tab > Record Settings > Record Source:, choose "Auxiliary
  Volume".
  In the Main tab > Output Configuration > VersaJack:, choose "Analog In".  
  In your audio recording program, choose the "Santa Cruz Secondary Record" 
  as the active input for recording. 

- Finally, you can also use the VersaJack as a stereo headphone output. 
  In the Main tab > Output Configuration > Speaker Mode: 6 Speaker. 
  Turn on Virtual 5.


6 Speaker Setup (5.1):
----------------------
This is the setup that will allow playback of Dolby Digital movie soundtracks
from the DVD player in your PC. The requirements for this are:

1) A software DVD player application that can decode the Dolby Digital 5.1
   soundtrack and send the decoded audio streams to the six outputs of the 
   Santa Cruz. 
   
2) Two stereo pairs of powered speakers with standard line level (-10dBV) 
   inputs. One stereo pair will be used for Front L/R connected to the Front
   output on the Santa Cruz, while the second stereo pair will be used for
   Rear L/R connected to the Back output on the Santa Cruz. 

3) A powered Center channel speaker with a standard line level (-10dBV) input.
   The Center channel speaker connects to the "tip" connector (audio 
   channel 5) on the VersaJack. If you are using a stereo Y-cord with two RCA 
   plugs on the speaker end, use the black or white RCA plug to connect to
   your Center channel speaker. 

4) A powered Subwoofer with a standard line level (-10dBV) input. 
   The Subwoofer connects to the "ring" connector (audio channel 6) on 
   the VersaJack. If you are using a stereo Y-cord with two RCA plugs on 
   the speaker end, use the red RCA plug to connect to your Center channel 
   speaker.

Here is a typical 6 speaker setup: 

  [image/]6_spkr.gif[/image]


FOR MOVIES:
    The software playing the movie should also be configured to receive Dolby 
    Digital, otherwise no sound will come from the front channel. 
  
NOTE 1:
Not all software DVD decoder/player applications have the capability of
decoding a Dolby Digital soundtrack and sending the six channels of audio 
to the six outputs of the Santa Cruz. Check your DVD software to see if 
it has a "5.1" or "6 Speaker" output mode. InterVideo (www.intervideo.com) 
has released a multichannel version of their popular WinDVD 2000 software 
DVD player. The version is 2000M and offers support for six channels of audio.

NOTE 2:
The VersaJack will automatically be set to "Analog Out" whenever you set 
the Speaker Mode to "6 Speaker". 

NOTE 3:
Since you will be connecting speakers to all of the available outputs on 
the Santa Cruz, you won't be able to leave your headphones plugged in all 
the time. 

NOTE 4:
Since you will be connecting speakers to all of the available outputs on 
the Santa Cruz, you won't be able to use the VersaJack as a Digital Output 
without first unplugging the Center and Subwoofer speakers. 


See Also:
---------
Santa Cruz - Configuration - Speakers Positioning
Santa Cruz - Configuration - Virtual 5.1, what is?
Santa Cruz - Power Tips - Dolby Digital, AC-3, DVD Movies


__________________________________________________________________________

                Speaker Configurations 1 - Stereo Configuration
                -----------------------------------------------

[image/]scstereo.gif[/image]

Stereo Configuration:
Setting the Control Panel speaker mode to "2 Speaker" lets you keep your
stereo speakers and headphones connected all the time, without the hassle of
reaching around the back of your computer and plugging and unplugging cables.
This mode is useful for listening to stereo audio sources and HRTF (Head
Related Transfer Function), which is 3D audio that simulates four speaker
positional audio with two speakers.

The headphones can also be set to play the emulated rear channel audio in
games with 3D audio capability. To turn off the speakers and listen only 
with headphones, set the Control Panel Speaker Mode to "Headphones (Rear)".
____________________________________________________________________________

                 Speaker Configurations 2 - Quad Configuration
                 ---------------------------------------------

[image/]sc_quad.gif[/image]

Quad Configuration:
Setting the Speaker Mode to the "4 Speaker" configuration lets you use both
front and rear speakers and keep your headphones connected. This mode is
useful for listening to normal and enhanced Stereo, quad panning of stereo 
input signals and 4-channel audio for 3-D games.

To turn off the speakers and listen only with headphones, set the Control
Panel Speaker Mode to "Headphones (VersaJack)".
_____________________________________________________________________________

          Speaker Configurations 3 - 5.1 (Six Speaker) Configuration
          ----------------------------------------------------------

[image/]sc_five1.gif[/image]

5.1 (Six Speaker) Configuration:
Setting the Speaker Mode to the "6 Speaker" configuration is useful for
listening to normal stereo, enhanced stereo (using effects), quad playback 
of stereo material, 4-channel audio for 3-D games, 4-channel audio with 
Virtual subwoofer and center channels and playback of decoded AC-3 5.1 
from DVD (requires a compatible software DVD decoder). In this configuration,
the VersaJack is set to "Analog Out" to drive a powered center channel and
subwoofer speakers.
_____________________________________________________________________________

   Speaker Configurations 4 - Digital 4.1 & Dolby Digital AC-3 Configuration
   -------------------------------------------------------------------------

[image/]sc_four1.gif[/image]

Digital 4.1 Configuration:
The VersaJack Digital 4.1 setting is a hybrid digital/analog output mode
designed for speaker systems equipped with a digital input for the Front
Speaker pair and an analog input for the Rear Speaker pair. These speaker
systems are designed to reproduce both Dolby Digital 5.1 surround sound 
and audio for 4-channel games. 

When playing anything other than Dolby Digital from a DVD, Digital 4.1 mode 
sends the Front L/R audio signals in digital format to the VersaJack tip 
and ring conductors and the Rear L/R audio signals in analog format to the 
Back Speakers, so you don't have to unplug the digital input when switching 
between Dolby Digital and four channel audio.

                            **********************

Dolby Digital AC-3 Configuration:
Dolby Digital(TM) Surround (also known as "AC-3") is a proprietary encoding
technology from Dolby Labs that compresses 5.1 surround information into a
stereo digital data stream. There are also AC-3 modes for 4-speaker setups,
with or without a subwoofer.

When the VersaJack output is set to digital mode, playing a DVD encoded with
Digital Dolby AC-3 multi-channel audio automatically sends the digital AC-3
signal to the VersaJack ring conductor. This signal should be connected to an
amplifier, receiver or speaker system with a digital input and AC-3 decoder so
the AC-3 decoder in the amplifier will convert it into 5.1 surround sound.

______________________________________________________________________________

                              Speakers - No Sound
                              -------------------

    Make sure it is selected as the Default Playback device in Windows Control
    Panel > Sounds and Audio Devices > Audio.

                            ********************

Q:  For all practical purposes the card and drivers appear to be properly 
    installed with no conflicts and yet when I play audio or DVD I get no 
    sound from my speakers.  
    The Logitech speakers are properly hooked up and the miniplug is plugged 
    into the Green line in of the sound card. Help me please install this 
    card to work.


A:  Each Speaker system is different and there are a lot of them out there. 
    We would not know what specifics apply to each Speaker Manufacturer.
    Please connect a pair of headphones to the Green jack and see if you 
    get sound. 

    Then, please make sure the Turtle Beach card is selected as the Playback
    Device in Sound and Audio Devices from the Windows control panel. If the
    headphones work, then please consult with the Speaker Manufacturer's
    documentation as something may not be setup properly. 
______________________________________________________________________________

                          Speakers - Powered Speakers?
                          ----------------------------

Q:  I am very interested in your sound cards. One thing that isn't clear to
    me, do all of your sound cards require amplified speakers?  I am looking 
    for a great sound card that doesn't need to be amplified.      Thanks

A:  Sorry but this is a little far fetched. There is no such thing as a great 
    Sound Card that does not also require Powered Speakers. When Sound Cards
    were first introduced in the early 90s, they had a Power Amp on board 
    (2 X 5) that would make it possible to connect to non-Powered Speakers.

    Of course they sounded terrible, with lots of distortion, etc. Nowadays 
    there is no decent Sound Card Manufacturer that will include Amplification
    on a Sound board at the expense of quality.  You might be able to find 
    some of those 'dinosaurs' used on eBay but good luck with Drivers.
_____________________________________________________________________________

                        Speakers - Quick Setup for 5.1
                        ------------------------------

Q:  I have been unable to get all the speakers to work and I was told I needed
    a different sound card to get 5.1 sound and to properly "plug in the 
    speakers". I purchased the Santa Cruz card and I still cannot get the 
    speakers to work.

    I have three plugs: yellow, light green, and black.  These are plugged 
    into the corresponding colors.  I installed the drivers/software.  
    I set the sound to 5.1.  What do I do?  I am getting NO SOUND


A:  Using the Santa Cruz Control Panel, put it in 6 Speaker Mode and turn on 
    Virtual 5.1. With headphones test the Green, Black and Yellow jacks. 
    You should have stereo audio in all and your speakers should work too.

    FOR MOVIES:
    The software playing the movie should also be configured to receive Dolby 
    Digital, otherwise no sound will come from the front channel. 
  
______________________________________________________________________________

        Speakers <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
        ----------------------------------------------------------------

    Make sure it is selected as the Default Playback device in Windows Control
    Panel > Sounds and Audio Devices > Audio.

                            ********************

4.1 Speaker Setup:
Q:  I have Altec Lansing ada885 4.1 speaker set up. Can I get the 5.1 sound on
    them with the Santa Cruz or will I miss the center channel and have to get
    a 5.1 setup?

A:  You will miss the center channel.

                            **********************

5.1 Gaming Support:
Q:  Does the Santa Support 5.1 Gaming?

A:  It will support 5.1 gaming if the game supports it (like Doom 3).

                            **********************

Altec Lancing ACS495:
Q:  I just purchased a Santa Cruz to replace the Montego that I had and since
    I built a new system with WinXP. My old system was a Dell Dimension and 
    it came with an Altec Lancing ACS495 speaker system. Dell provided a 
    speaker management system that does not run on WinXP. 
    Do you have any advice on configuration with these speakers?

A:  -  If the speakers are Digital Speakers, use Digital Out. 
    -  If they are analog speakers use 2 speaker mode.
____________________________________________________________________________

                           Stereo pan - Left > Right
                           -------------------------

Q:  Is the Santa Cruz sound card a true stereo card? I.e., if I pan all 
    the way to the left (right) will the right (left) speaker have no sound?

A:  Yes, it's a true stereo card. 
______________________________________________________________________________

                  VersaJack - what is the VersaJack connector?
                  --------------------------------------------

The VersaJack is the yellow 1/8'' mini jack on the back panel of the Santa
Cruz. This connector is unique in that the single jack can be configured to
perform several different functions. Here are the ways you can use the
VersaJack:

   * Digital Output
   * Secondary Record Input 
   * Stereo Headphone Output
   * Center/Subwoofer Output

The VersaJack can be configured from the Santa Cruz Control Panel. Select the
Main tab to view the Output Configuration. In the VersaJack drop-down menu,
the following options are available:

*** Digital Out – Use this connector to output PCM or AC-3 digital audio data
    to compatible 5.1 surround speaker systems equipped with a coaxial 
    (electrical) digital input. 

*** Analog In – Use this as a second analog line-level input for recording 
    from a line level source such as a tape recorder or external CD player. 

*** Analog Out – This setting shows that when activated, the VersaJack is 
    being used as the channels 5/6 analog outputs or as the Headphones output.
    This setting is only activated when the Speaker Mode is set to 6 Speaker 
    or Headphones (VersaJack).  Use this to output analog, line level audio to
    an amplifier, tape recorder or headphones.

The VersaJack can also configure itself. Two Speaker Modes require the
VersaJack to be configured as Analog Out. When 6 Speaker or Headphones
(VersaJack) is selected in the Speaker Mode drop-down menu, the VersaJack will
automatically configure itself to Analog Out. 

See Also: "Features & Controls > Main Tab" in the Santa Cruz Help File.

                             Virtual 5.1 - what is
                             ---------------------

WHAT IS VIRTUAL 5.1?
--------------------
 
The Virtual 5.1 option is available when the Santa Cruz is in 6 Speaker Mode.
You can enable this option in the Santa Cruz Control Panel's Main tab. 
 
In 6 Speaker mode, the Santa Cruz provides true 5.1 audio when playing Dolby
Digital encoded DVD soundtracks from within a software DVD player application
that is able to decode the Dolby Digital 5.1 audio soundtrack and send it to
the six analog outputs of the Santa Cruz. 
 
Most types of audio used for music and games are not "multi-channel", but are
stereo (two-channel, Left and Right). This audio does not contain Center and
Subwoofer, or Rear channel information in the soundtrack. 
 
When Virtual 5.1 is enabled, it synthesizes the "missing" Rear, Center and
Subwoofer channel information. If Virtual 5.1 is not enabled, the Center and
Subwoofer will only be active when playing 6-channel content.
 
WHEN SHOULD I USE VIRTUAL 5.1?
------------------------------
 
When playing games, enable Virtual 5.1 to keep your subwoofer active for
enhancing sound effects. If the game features 3-D Positional Audio, it is
recommended that you turn the Center channel volume all the way down. 
This will avoid interfering with the surround sound positional information. 
 
When listening to music, enable Virtual 5.1 to create Rear, Center and
Subwoofer channels for better ambience. 
 
Disable Virtual 5.1 when playing back Dolby Digital encoded DVDs in your DVD
player software.
 
HOW DOES VIRTUAL 5.1 WORK?
--------------------------
 
When Virtual 5.1 is enabled, Channel 5 (VersaJack tip conductor) carries 
the Center channel signal, which is a summed mono combination of the Front 
Left and Front Right signals (Front L+R). Channel 6 (VersaJack ring conductor)
carries the subwoofer signal, which is a summed mono combination of the Front
Left + Front Right + Rear Left + Rear Right signals. 
 
 
NOTE: 
-----
The audio played through the Subwoofer output (channel 6) is full-range. This
shouldn't be a concern as most subwoofers include a crossover circuit that
removes the high frequencies from the audio, leaving only bass frequencies. 

    FOR MOVIES:
    The software playing the movie should also be configured to receive Dolby 
    Digital, otherwise no sound will come from the front channel. 
  
See Also: "Features & Controls > Main Tab" in the Santa Cruz Help File.
_______________________________________________________________________________


                         Virtual 5.1 no sound - Win 2k
                         -----------------------------

Q.
  Using the Altec Lansing 880, I do get analog output from the Santa Cruz 
  (in 2, 4 and 6 speaker mode with virtual 5.1 activated), but when I switch 
  the versajack to digital output, then none of the speaker modes work 
  (produce sound) with Win 2000.  I do get digital output with Win 98. 
  The settings that work with Win 98 are:
  Versajack: Digital out Speakers: Digital 4.1


A.
  The Speaker Modes are for the analog outputs. Make sure that the versajack 
  is set to Digital. Your speaker system will take care of the rest.
  Make sure you are using the correct cable. It needs to be 1/8 STEREO 
  (2 bands) to Dual RCA and the RED RCA is the *only one* you connect.

_____________________________________________________________________________

                         Volume Level change on reboot
                         -----------------------------

Q:  Does this Sound Card have an automatic volume control?  
    If so, how can I disable it?  


A:  This Sound Card does not have an automatic Volume Control. That is 
    controlled in the Sound Card's Control Panel > Mixer, under the
    appropriate Section: CD volume etc. The card will reproduce the 
    volume levels and nuisances available on a CD (soft & loud passages). 

    If it is a compressed file (as opposed to CD format) it will reproduce the
    level schemes implemented by the compression program. MP3 etc. Please note
    that any Sound Card is also "at the mercy" of the setup used by various 
    Music Players such as: Media Player, Winamp, Real Player, Musicmatch, 
    iTunes etc. The more such players we use in one system, the more 
    complicated things get.
______________________________________________________________________________

      Windows Media Player 9 - 6 Channel WMA - with Drivers 4184 or higher
      --------------------------------------------------------------------

Windows Media Player 9  
6 Channel WMA

Playing a 6-channel (5.1) WMA will only work in Windows XP using Windows 
Media Player 9. 6-channel (5.1) wave files will playback in XP, 2000, ME 
and 98SE with Windows Media Player 9.
______________________________________________________________________________

===============================================================================
                                Troubleshooting
===============================================================================

                 Connections - No sound from Line In or Mic In
                 ---------------------------------------------

Q:  I'm not hearing anything from the Mic or Line Input in my speakers and 
    I have the Mic and Line In unmuted in the mixer.

A:  The Mic and Line In signal will not pass out the Digital Out (VersaJack) 
    on the Santa Cruz. The signal will need to be recorded and then played
    back in order to hear it out your digital speakers. The Mic and Line In 
    will only pass out the analog outs in real time.
______________________________________________________________________________

Defective product - How Do I return? RMA Procedure <img src="/site/kb_ftp/image
-------------------------------------------------------------------------------

    The following applies only to the Retail product that is under Warranty
    for the *original* Registered owner and is not transferable. Products
    purchased through other channels: OEM, Second Hand, eBay, Auction, 
    Clearance, Markdown, Flea Market, Garage / Yard Sales, etc. are not 
    considered "Retail product" Products purchased through our International
    Distributors are NOT supported by Turtle Beach. All issues should be 
    addressed to the Distributors. 

                            ********************   

If your product fails and you have a good suspicion that it is defective, 
please contact Turtle Beach TechSupport:

        Email: [image/]supp_tbs.gif[/image] 
        Fax:   914-966-1093

Our TechSupport staff must Troubleshoot a product to verify that it is indeed
defective and only then issue an RMA # to return the failing unit. Unnecessary
examination / testing to verify functionality, will require a Lab Bench Fee.

In order to expedite things for you, please make sure that you *FAX* the 
*DATED* purchase receipt (not the Packing Slip) including your Product ID 
that you Registered your product with. (Headphones are excluded of this)

Unauthorized Packages without an RMA # will be refused and Returned To Sender.

NOTES:
  * User Errors or Acts Of God are not covered by any Warranty. If the board
    was 'fried', short-circuited, abused, handled improperly, charged with 
    static electricity, etc. it is NOT covered by the Warranty.
 
  * If the product was purchased Direct from VTB you do not need to Fax 
    your proof of purchase. The Order or Invoice number will be sufficient.  

  * All Turtle Beach *retail* hardware products are covered by a 90-Day 
    (Ninety Day) warranty from the proven purchase date. If the product's 
    Warranty has expired or if there wasn't one in the first place, our 
    standard "Out Of Warranty Repair Service" process applies:
  
  * This process requires a credit card and a non-refundable Lab Bench Fee to
    test the unit. If we service it, this fee will apply towards the total 
    repair charges. If the estimated repair cost exceeds the Bench Fee, we 
    will notify you prior to actual work and only proceed with your consent.

  * 'Cross-Ship' is NOT available. The defective unit must be first received,
    diagnosed, verify the issue as reported by the user and then repair or 
    replace at our discretion. If our Lab Techs cannot reproduce the issue as
    reported, it will be returned AS IS.  

  * We will repair units within the continental USA. If a Customer purchased
    a product Directly from VTB that shipped to a USA address but afterwards
    was taken Overseas, our responsibility is to ship ONLY to the original 
    USA address.
  
  * The Repaired unit has a 30 day warranty from the date it shipped 
    from our premises, and it does not extend the original warranty.

  * We reserve the right to refuse repair of any unit that is: 
      -  Out Of Warranty
      -  Had no Warranty 
      -  Was never Registered  
      -  Has been tampered with (Warranty is automatically VOID)
      -  Proof of purchase cannot be established 
 
Related article: "Warranty and End User License"

____________________________________________________________________________

DELL OEM Customers - Windows 2000/XP upgrade <img src="/site/kb_ftp/images/star
-------------------------------------------------------------------------------

Q:  I just updated my Dell computer to Windows XP Service Pack 2 and now 
    my Dell OEM Turtle Beach Santa Cruz does not work properly.

A:  If a system has been upgraded by the User, it is no longer supported 
    by Dell and the Warranty is void. Turtle Beach does not support this 
    OEM product either and the information below is offered as a courtesy 
    *AS IS* without any Support.  

                                    ***

    Please download the OEM 2000/XP drivers for your Dell OEM Santa Cruz 
    from Dell's website: 

           http://www.dell.com

    -  Do not login 
    -  Click on Customer Service and Support 
    -  Enter your Product/System 
    -  Type in the drop down box 
    -  If your model never shipped with 2000/XP on it then choose a model 
       that did, like the Dimension 8200 
    -  You may need to change your model if it's automatically selected when
       you open the support page 
    -  Click on DOWNLOADS 
    -  Select Audio Drivers for the Download Category 
    -  Select your Operating System (2000 or XP) 
    -  Select English for Language 
    -  Click on GO 
    -  Select Voyetra Turtle Beach Santa Cruz 
    -  Download the drivers

                                    ***

Please note that at Dell's request, the OEM version of Santa Cruz that 
was included in DELL Systems, it was also pre-installed with Applications 
different than the Retail product. 
___________________________________________________________________________

                Digital Audio Extraction and older CD-ROM drives
                ------------------------------------------------

For Digital Audio extraction, (ripping) the minimum system requirement is 
a 16X or faster CD ROM drive.

The reason for this is fairly simple: drives with speed lower than 16X,
usually do not support digital audio extraction; if they are capable of 
doing it, they usually do not perform very well, creating skips, pops and 
other audible artifacts in your music files.

When it comes to "ripping" your CDs tracks to MP3, WMA, or WAV, it can be
said that the faster the CD ROM drive, the better.  The music files will be
created more quickly and accurately.  However, please keep in mind that all 
drives are NOT equal - avoid the "no name" brands and stick with a known
manufacturer.  

If you're getting poor results when you rip music files and are unsure of 
what speed or type of CD-ROM drive you have, try contacting the computer
manufacturer for more information about the drive, or check in Windows Device
Manager.  As CD-ROM drives are fairly inexpensive these days, replacing your
CD-ROM drive may be the best way to ensure that you're creating high quality
music files.
___________________________________________________________________________

                               Dual Boot systems
                               -----------------

If a Sound Card works in one OS but does not install on the other, it is a
motherboard / OS issue. Installing the card in a different slot may overcome 
this problem.  

_____________________________________________________________________________

                            DVD-ROM - Choppy Audio
                            ----------------------

If you are experiencing choppy or stuttering audio in playback of DVDs,
please make sure that DMA has been enabled for the DVD-ROM drive that is
installed in your system.


In Windows 9x / ME:
-------------------
Go to Start - > Settings - > Control Panel - > System - > Device Manager. 
Locate the "CD / DVD ROM" category, click on the "+" to expand it, and
double-click on the DVD-ROM drive.  Click on the 'Settings' tab and place 
a check in the 'DMA' check box.  Reboot if prompted to do so.


In Windows 2000 / XP:
---------------------
Go to Start - > Settings - > Control Panel - > System - > Hardware tab - >
Device Manager.   Expand the tree for "IDE ATA/ATAPI controllers", click on
the controller your DVD drive is using, then click on the 'Advanced Settings'
tab. Select "DMA if available" in the "Transfer Mode" drop-down menu. 
____________________________________________________________________________

                        Error: "Cannot find SHELL.DLL"
                        ------------------------------

SHELL.DLL is an important Windows System file. If this file is missing or 
corrupted, then this is due to a Trojan/Virus. While we are not able to assist
with the Windows Operating System we would suggest running a full virus scan 
and make sure you have the latest virus definition files installed. You may 
also wish to run some good Spyware detection software that detects and removes
Trojans. 

Even if this file IS found in your System, usually its size has been altered 
or corrupted by the virus. Therefore, replacement with a fresh copy would be
necessary. 
______________________________________________________________________________

                   Error: "device failed to start, code 10,"
                   -----------------------------------------

Q:  The Device Manager shows device failed to start, code 10. 

A:  The error message that you are receiving, device failed to start, code 10,
    is a system specific Windows error. This may happen if you have older
    sound card drivers installed, older drivers that were not completely 
    uninstalled or references to it in the system Registry. If the sound card 
    is integrated on the motherboard you can contact the motherboard
    manufacturer on how to uninstall and remove any references to the onboard
    sound card.  If the sound card was a PCI card, contact the manufacturer to
    make sure that the card is completely uninstalled and that there are no
    references that will make Windows think that the card is still installed.
_______________________________________________________________________________


                 Error: "Incompatible version of the RPC Stub"
                 ---------------------------------------------

                   Unhandled Exception
                   Error: 0x80070725
                   Description: Incompatible version of the RPC stub.
                   Setup will now terminate. 

If during Installation you ever receive this error message, it is because 
another program had previously installed a different version of a Windows 
System file:       (usually OLEAUT32.dll) 

For more info, please visit the following link on Microsoft's website: 
    http://support.microsoft.com/default.aspx?scid=kb;en-us;321915

Microsoft should also have a file called mcrepair.exe which you can download
to correct this problem. 


                   Please NOTE that this information is offered 
                   as a courtesy and it is not supported by VTB. 
___________________________________________________________________________

            Error: "Pending File Operation Loop a reboot is needed"
            -------------------------------------------------------

If you receive the above error message during the install of the Santa Cruz 
and the message persists even after you reboot, here is the fix:

  *  Disable Norton Antivirus during the installation of the Santa Cruz.
     If that did not fix the problem or you do not have Norton Antivirus, 
     please follow these steps:

  *  Browse on the Santa Cruz CD in Windows Explorer. In Windows ME, 2000 
     and XP go to x:\INSTALL\WDM\DRIVERS\WDM (where "x" is the CDROM drive 
     letter). Look for TBSCDS.EXE, double-click on it and choose INSTALL. 
     The Santa Cruz should install with no problem.

     In Windows 98 the path will be x:\INSTALL\VXD_NT\DRIVERS\9X. 
     Look for TBSCDS.EXE, double-click on it and choose INSTALL. 
     The Santa Cruz should install with no problem.

_____________________________________________________________________________

        Error: "TBCTray has caused an error in TBCTray.exe" Readme.txt
        --------------------------------------------------------------

Ftp filename: 'scruz405.zip'
Filename after extraction: 'scruz405.exe'

If you have multiple audio mixer devices installed in your system, and upon 
launching the SC Control Panel you receive the error "TBCTray has caused an 
error in TBCTray.exe" download and install this patch.

NOTE NOTE NOTE!!!!! 
- It must be installed on top of drivers version 4063 or later. 
- May be used in all Win 9x series (VxD) based Operating Systems. 

* This patch updates the Control Panel and tbctray a version making them 
  compatible with Logitech Camera/Mic combo and other devices that add 
  additional mixer devices. This includes multiple sound cards installed in 
  the same system.
  
* The volume was boosted so telephony apps should be a little bit easier to  
  work with.

* The TAD volume mapping is more consistent with a logarithmic curve, 
  meaning that as you move the slider down, the volume changes less at 
  the top of the slider, and more as you move down. 

___________________________________________________________________________

        Error: "unable to install InstallShield scripting runtime: 1607
        ---------------------------------------------------------------

SYMPTOM:
    The error above may appear in some Systems while installing a program.

CAUSES: 
    -  You have multiple copies of the Installer already running in one
       System. 

    -  Your Windows Install engine is old and hasn't been updated, which is
       quite common in Windows 98 or Millennium.

                       *****************************

Please be aware that this error message is a "System Specific" error and can
be caused by system specific setting. VTB has posted this as a courtesy to 
our Customers and will not be held liable for your ability or inablility to 
use this information. VTB is unable to offer any technical support or 
assistance in the fixing of this problem on any specific machine. If you 
are unsure of your computer skills, please contact a qualified computer 
technician to help you resolve this problem. VTB will not be held liable 
for any information listed on a 3rd party web site.

                       *****************************

RESOLUTION 1:
    Please visit Microsoft's Support for detailed info on how to correct 
    this Install Shield issue:

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-
b702-de3bb768148f&displaylang=en

    -  On the right hand side of the page above, you'll see a box that says 
    -  'Windows Installer 2.0 Redistributable for Windows 95, 98, and Me'.
    -  Click on 'Download files below' and it will take you to the bottom of
       the page.
    -  Download and install the file called 'instmsia.exe' which will update
       your Windows Install Engine. Then reboot your computer and try running
       the program installation again. 

                       *****************************

RESOLUTION 2:
    Here's the link to the Install Shield site:
    http://consumer.installshield.com/kb.asp?id=Q108340 
 
                       *****************************

RESOLUTION 3:
    If you want to put the Google query up it goes exactly like this:
    "unable to install InstallShield" AND "1607"

                       *****************************

NOTE: This information is offered on an *AS IS* basis as a courtesy without
      Support or any guarantees and Users are entirely responsible for this
      process.
______________________________________________________________________________

        Games - <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
        ---------------------------------------------------------------

Sound Cards require DirectX installed in a system. The most recent version
of DirectX available from Microsoft is 9.0c

                            ********************

Games: 4 channels and no Center channel:
Q:  I just connected the TB sound card to a set of analog 5.1 speakers. I have
    a ATI AIW 9800 PRO video card and when playing DVDs I am only getting 4 
    channels and no center channel.  I also have the same issue when playing
    games and music.

    I have read the help sections and still don't know if I should be
    receiving all 6 channels or not. I mentioned the video card because I know
    that the 5.1 has to be decoded and I think the ATI 9800 does that? I have 
    also tried playing DVDs using power DVD latest version and same problem. 
    Will I ever have 5.1 when gaming or with music?  Any help appreciated.
 

A:  Most games do not support Dolby Digital 5.1 but this is starting to
    change. They mostly only support 4 speakers. If the game supports Dolby
    Digital output then it will output properly. Otherwise there is no Dolby 
    Digital information coming from the game and it will just be stereo audio.

    Please make sure your DVD software is the full version and not a featured
    down OEM version. It must be the multi channel version. Also make sure it
    is set to 5.1.

                            ********************

Games: Call of Duty:
    Well, it looks like I was wrong blaming Turtle Beach for this problem.
    It turns out that there is a problem with Activision's CD (perhaps the 
    setup.exe file).  One of the "pak" files did not fully transfer from 
    the install CD to my hard drive (twice it happened).  I had to check 
    the byte value of the files on the CD versus on my hard drive after 
    installation and found one (pak1.pk3) that did not match.  

    After copying the file from the install CD, I overwrote it on my 
    hard drive, and now the game works fine.  Thought you'd want to know 
    in case you get other queries Turtle Beach owners who've purchased 
    "Call Of Duty".

                            ********************

Games: Doom III:
Q:  I have the 4-speaker setup in XP sp1. The control panel applet for 
    "Sounds and Audio Devices" on the "Volume" tab correctly shows 
    "Quadraphonic speakers" in the advanced speaker settings dialog. 
    Doom III however insists on having a surround setting. Is there a way 
    around this?

A:  Some games list 4 Speaker as Surround Sound. Please contact the game 
    manufacturer for info on this issue.

                            ********************

Q:  Do your sound cards output 5.1/7.1 through the digital output when 
    playing games? 

A:  If the game supports Dolby Digital/DTS pass-through then it will work. 
    If it does not it will be 2 channel stereo. In other words, games that 
    have multi-channel sound, but are not Dolby Digital or DTS will not send 
    more than 2 channels through the digital output.

                            ********************

Q:  I have a Catalina sound card connected to a Dolby digital receiver using
    the optical output. My receiver also has a analog 7.1 channel input. 
    For gaming will I get better front to rear separation with the analog 
    outputs? I have noticed that there are not many games on the market 
    encoded in dolby digital.

A:  Yes, there are not many games on the market encoded in Dolby Digital. 
    Please use the analog connections for gaming.

                            ********************

Q:  I have a video game that features 5.1 and 7.1 audio outputs with a choice
    of software or hardware mixing.  When the optical output is on in the 
    Advanced Control Panel of the sound card, sound just comes out 2 speakers
    on my home theatre system that has Dolby Digital and DTS capabilities. 
    How can I get sound to be played as 5.1 or 7.1.

A:  The game has to support Dolby Digital (AC-3) pass-through or it will 
    simply be 2 channel stereo (PCM). AC-3 is Dolby Digital. 
____________________________________________________________________________

                            Games - DOS Legacy Games
                            ------------------------

Although this belongs to the past, in Windows 98 (using the VxD drivers) you 
have to enable DOS Legacy from the OTHER tab in the Santa Cruz Control Panel.
That will add the Santa Cruz Game Device driver in the Device Manager. Go to 
the Device Manager and open up this driver and click on resources. Copy the 
resources it got (IRQ, DMA, I/O). Use these settings when configuring the
sound in the DOS game. There is no REAL MODE DOS support with the WDM drivers
or in Windows ME, 2000 and XP.
_____________________________________________________________________________

                            Games and Digital Output
                            ------------------------

Most PC games are not encoded with Dolby Digital or DTS audio but this is
starting to change. There are very few games out that are encoded with Dolby
Digital or DTS (at the time of this writing). If the game is not encoded with
Dolby Digital or DTS audio, then you will only get 2-channel stereo output
from your speakers NOT 5.1 when using the digital output from your sound card.
These games will only do surround sound using the analog outs from the sound 
card.

If the game supports Dolby Digital/DTS pass-through then it will work. 
If it does not it will be 2 channel stereo.

                                 ***
Only some of the newer games support true 5.1 playback. Virtual 5.1 mirrors 
the front speaker signal to all speakers. Doom 3 is a game that supports 5.1
playback. Please check the specs on the game. 
______________________________________________________________________________

                      Games issue - Hardware Acceleration
                      -----------------------------------

I'm not getting sound in games with hardware acceleration no matter how I 
switch around my options. Choosing to not use hardware acceleration within 
the games works, but that's not really an acceptable option because it makes 
the CPU work a lot harder. By the way both these games are utilizing basic 
Direct Sound or Direct X hardware acceleration to the best of my knowledge.
Any help you could offer me would be appreciated.
                       -------------
      
        Never mind, problem solved.  Works beautifully now.
 
I went through the registry and deleted every reference to 'creative' or
'soundblaster', rebooted and viola! It passed the soundcheck hardware
test and everything is working fine.  So apparently some files or
settings leftover form my Soundblaster Live card were still in effect
even though I uninstalled it through the control panel prior to
installing my Santa Cruz.

                       -------------

NOTE: Although this may have worked for this user, we do not recommend
      modifying the Registry in any way. However, that said, if you are bold
      enough, make sure that you always back up "Export" the Registry before
      any changes.

______________________________________________________________________________

                    Games issues - Win 9x, ME (VxD Drivers)
                    ---------------------------------------

All DirectX games require DirectX compatible drivers.  If you experience any
problems with any games requiring DirectX, please make sure that you are using
the latest drivers, which are available for download on our web site. 

If you are using the latest drivers and these symptoms persist, please lower
the audio hardware acceleration:

Win 98 / ME:
------------
Go to Start > Settings > Control Panel > Multimedia > Audio tab.  
Under 'Preferred playback device', click on the 'Advanced Properties' button.
Try lowering the acceleration one notch at a time (to the left), and then 
trying the game after each adjustment (each system may vary).


PLEASE NOTE:
Some applications, such as audio sequencers or DVD players, require that 
audio hardware acceleration be set to the maximum for proper performance. 
If you have to change this setting to play certain games, please remember 
that you may have to change it back for other applications.

----------------------------------------------------------------------------

If the above steps do not prevent the problem from occurring, disabling the
Direct Sound Acceleration should allow the games to run properly:

  - Open the Sound Card Control Panel and click on the 'Other' tab.  
  - Under the General Options section, uncheck the box labeled 
    "Enable Direct Sound Acceleration".

____________________________________________________________________________

                           Gravis Xperience software
                           -------------------------

Q.  I just installed the Santa Cruz but the control panel won't open.  
    I right-click on the blue speaker on the taskbar and click on Santa Cruz 
    Control Panel, but nothing happens.  I hear sound when I play mp3's and 
    windows noises, but this control panel just won't open.  

A.  If you are running Gravis Xperience software, please get the latest 
    version that is available from the Gravis Web Site. 

_____________________________________________________________________________

              Hum - Ground Loops - Hum coming through the speakers
              ----------------------------------------------------

If you notice a low frequency hum noise (Buzz) coming through your speakers 
it is most likely a "Ground Loop". To correct the problem:
  
  If there is any three prong AC Cable in the chain: 
  Lift the ground pin on the AC cord with a 2 prong adapter. If this does not 
  help, it is probably a bad RCA cable. Replace it.

  Lifting the ground pin on the AC cable is suggested only as a way to find
  the source of the hum problem. If the hum goes away when the AC ground is
  lifted, it indicates that you have a ground loop between the Sound Card and
  the audio equipment into which it is plugged in. You should find the source
  of that ground loop, correct it, and then reconnect the ground on the power
  cord. We do not endorse lifting the ground permanently, as it is contrary to
  the UL certification on the device.

               -----------------------------------------

Here are two other ways to break ground loops involving the AT that leave 
the AC ground pin intact:

  Radio Shack ground loop isolator (product #27-054) 

http://www.radioshack.com/product.asp?catalog%5Fname=CTLG&category%5Fname=
CTLG%5F002%5F001%5F019%5F008&product%5Fid=27%2D054

Read more about ground loops at: 
http://www.elect-spec.com/faqgrdl.htm 

                       ----------------------------------

* If your system has hum in your video and audio, Jensen transformers has a 
  very nice isolation transformer for decoupling the cable TV from all your
  equipment. They have other transformer and isolation products. Jensen also
  has some very good tutorials on hum and their causes. 

  http://www.jensentransformers.com/iso_vid.html 
_____________________________________________________________________________

                  Internet Telephony - Settings for NetMeeting
                  --------------------------------------------

The settings below are recommended when using the Santa Cruz for Internet
Telephony with NetMeeting. We used Andrea Headsets.

1.  Set the recording source to Microphone in the Santa Cruz Control Panel.

[image/]sccpmike.gif[/image]

2.  In NetMeeting, from (Options > Audio) turn off:
      *  "Enable Auto-Gain" and 
      *  "Automatically Adjust Microphone Volume While In A Call"

[image/]net_meet.gif[/image]

3.  In the Santa Cruz Control Panel adjust the Recording Level slider so that 
    it is not above the half way setting. If you go above this setting, you 
    may experience audio anomalies. If you experience any, just lower it. 

[image/]sc_fader.gif[/image] 

4.  In the Santa Cruz Control Panel > Other tab, set the "Acoustic Echo 
    Cancellation" to "Always"

[image/]scalways.gif[/image]
        

NOTE:  The volume setting may vary between different microphones and
       different Internet Telephony programs. Some Internet Telephony 
       programs may not let you manually set you own mic volume level. 
       The program may keep raising the volume level as is the case 
       with MSN Messenger 4.6. 

_____________________________________________________________________________

                           IRQ Sharing - Win 98 & ME
                           -------------------------

For Windows 98 and ME using the VxD drivers only:

Make sure this card is not sharing IRQs and it is installed in the unshared 
PCI slot. This is sometimes PCI slot 2, but consult the computer or
motherboard manufacturer to be sure.  

To check for IRQ sharing: 
-  Open the Device Manager in Windows 9x & ME
-  Right-click on My Computer 
-  Click on Properties 
-  Click on the Device Manager tab  
-  Double-click on COMPUTER.  This will show all of the IRQs in use. 

Make sure the card is not on IRQ 9 or sharing with any other device except 
for IRQ Holder for PCI Steering.  If it is sharing or on IRQ 9, uninstall,
move the card to an unshared PCI slot, and reinstall.
______________________________________________________________________________

                Joystick - Force Feedback and MIDI (in detail)
                ----------------------------------------------

The Force Feedback joysticks (from Microsoft and others) use MIDI data to
control their motion sensory effects.  This is accomplished by having the game
send MIDI data to the joystick that tells it when to "shake".  This feature
has ramifications for systems that are used both for playing games and for
MIDI music authoring.  

Here is an illustration of a typical SoundBlaster-compatible 
Gameport/MIDI Interface adapter cable:

   [image/]midset01.gif[/image]
_____________________________________________________________________________

1) In a typical setup, a Gameport/MIDI Interface adapter cable is attached 
   to the gameport connector on the back of the soundcard, and the Force 
   Feedback joystick is attached to the Joystick Pass-Thru Connector.  
   In such a setup, the MIDI data will be sent to the MIDI 5-pin DIN plugs 
   and the standard joystick data will be sent to the Joystick Pass-Thru 
   Connector.  The joystick will not receive any MIDI data, as the MIDI data 
   is "split off" to the MIDI DIN plugs.  As a consequence, a Force Feedback 
   joystick attached to the Joystick Pass-Thru Connector will not "shake". 

   The solution is to attach the Force Feedback joystick directly to the 
   gameport on the back of the soundcard when you wish to play games, and 
   connect the Gameport/MIDI Interface adapter cable to the gameport when 
   you wish to play your MIDI instrument. 

2) In a typical soundcard, the Wavetable MIDI daughtercard header is 
   actually the same as the external MPU-401 compatible MIDI connector 
   (on the gameport).  By attaching a MIDI daughtercard to the Wavetable 
   header, most soundcards will send the same MIDI data going out of the 
   gameport connector to the Wavetable header.  This means that if the
   external MIDI (MPU-401) is chosen as the default synthesizer in the 
   Windows Multimedia control panel, the MIDI information will be 'split' 
   to two places, both to the Wavetable header and to the gameport.  
   In these cases, a Force Feedback joystick directly connected to the
   gameport (on the back of the soundcard) will not receive the MIDI data 
   to "shake".  

   The solution to this problem is to set the *internal* Wavetable MIDI 
   Synthesizer as the default synth in the Windows Multimedia control 
   panel.  Once this is done, the Force Feedback joystick will receive 
   MIDI data from the gameport and will now "shake" appropriately. 


   NOTE: 
   There is a serial cable available from Microsoft that allows connection of
   the Microsoft Force Feedback Joystick to one of the COM ports on your PC.  
   Using this cable will allow you to use the full features of the Microsoft 
   Force Feedback Joystick as well as having your Wavetable daughtercard as 
   the default MIDI synth in Windows. 



_____________________________________________________________________________

                                Joystick issues
                                ---------------

According to Microsoft, if you are using an Athlon and the MS Sidewinder 3D
Pro and get the 'Not Connected' message, a solution that seems to work is to
install the Sidewinder 3D Pro as a CH Flightstick Pro.  

----------------------------------------------------------------------------

Related Information - courtesy of Microsoft's Knowledge Base

Q216404

The information in this article applies to: 
  Microsoft SideWinder 3D Pro, version 1.0
  Microsoft SideWinder Force Feedback Pro, version 1.0
  Microsoft SideWinder game pad, version 1.0
  Microsoft SideWinder Precision Pro
  Microsoft SideWinder Game Device software versions 1.5, 2.0 

SYMPTOMS 
When you attempt to calibrate a Microsoft SideWinder game controller
in the Game Controllers tool in Control Panel, your computer may not detect
the game controller. 
In addition, when you attempt to add a SideWinder game controller in the Game
Controllers tool, the controller may not appear in the list of available game
controllers. 

CAUSE
This behavior can occur if either of the following conditions are true: 
You removed the Microsoft SideWinder Game Device software after you installed
Microsoft Windows 98.
You installed and then removed the SideWinder Game Device software after you
installed Windows 98. 

RESOLUTION
To resolve this issue, reinstall Windows 98

___________________________________________________________________________

                            Joystick Not Connected
                            ----------------------

If you experience this problem here is how to correct it:

Open the Windows Control Panel > Game Controllers and click on the advanced
tab, then make sure that the port driver is set to "Santa Cruz" and not 
"Standard gameport". 


___________________________________________________________________________

                       Joystick Not Connected (Advanced)
                       ---------------------------------

Follow these steps if your joystick does not work with the Santa Cruz. 

First connect your joystick or game controller directly to the orange Santa
Cruz gameport. Avoid connecting the controller with a MIDI adapter cable or
joystick splitter cable. 

Check the Windows Control Panel to see if your controller is detected:

  - Click Start > Settings > Control Panel
  - Double-click Game Controllers, Gaming Options or Joystick

Your controller should be identified and listed with an OK status. If there
are no controllers listed:

  - Click the Add button
  - Select your controller from the list
  - Click OK

Contact the manufacturer if your controller is not listed or requires
additional software to be installed. Confirm that you have the latest version
of the software.  

If your controller is identified and listed with a Not Connected status:

  - Select your controller from the list
  - Click the Remove button and click Yes to confirm removing the controller
  - Click Add, Select 2-axis, 2-button joystick, Click OK

If your controller is now identified as 2-axis, 2-button joystick and listed
with an OK status, Windows may be having trouble working with your specific
controller. Contact the manufacturer for further assistance. 

If your controller continues to report a Not Connected Status, check the Port
Driver Assignment setting:

  - Click the Controller ID tab or click the Advanced button
  - Select Santa Cruz Joystick in the Port Driver dropdown menu
  - Check the option for Poll with Interrupts Enabled

If your controller continues to report a Not Connected Status, check the Santa
Cruz Joystick Driver:

  - Click Start > Settings > Control Panel
  - Double-click System  
  - Select the Device Manager tab
  - Under Sound, Video and Game Controllers, double-click Santa Cruz Joystick
  - Click the Resources tab

The Input/Output range must be listed as 0200-0207. There should be no
conflicts reported in the conflicting device list. If another device is
conflicting, disable it or reconfigure it to use a different Input/Ouput
range. 

If the Santa Cruz Joystick driver is not listed, use the Santa Cruz CD to
repair your driver installation. 

If your mainboard features a built-in gameport, disable it and remove the
associated drivers. Contact the mainboard manufacturer for further assistance.

If you are replacing another sound card, be certain its gameport drivers 
are completely uninstalled. Contact the soundcard manufacturer for further
assistance. 

_____________________________________________________________________________

                      Joystick Port not working - nForce2
                      -----------------------------------

The Nvidia nForce2 chip cannot access the I/O addresses for the Santa Cruz
Joystick port.

--------------------------------------------------------------------------
This issue was addressed and resolved in the 4184 BETA drivers or higher.
--------------------------------------------------------------------------

If your motherboard has a built in game port then here is a work around. 
This example was on an Epox motherboard.

  1. Disable Santa Cruz Game Port in the Device Manager.

  2. Enable BOTH onboard Game Port and MIDI Port in Epox BIOS: 
       Default values are: 
       Game Port 201, MIDI Port 330, Midi Port IRQ 10 (5works as well) 
       - this was specific to the Epox motherboard your motherboard may differ

  3. Now connect your Game Pad to the onboard game port and use it instead 
     of the (disabled) sound card game port.
______________________________________________________________________________

            Joystick Port not working - Tyan Tiger MPX motherboard
            ------------------------------------------------------

The Tyan Tiger MPX motherboard cannot access the standard I/O address
0200-0207. The Santa Cruz needs this address for Joystick functionality.
  
--------------------------------------------------------------------------
This issue was addressed and resolved in the 4184 BETA drivers or higher.
--------------------------------------------------------------------------

The Santa Cruz Joystick can also be set to the I/O 0208-020F, however this 
range too, appears to be unavailable on the said model. 

For more information, please visit the FAQ for the Tiger MPX motherboard
      http://www.tyan.com/support/html/f_tg_mpx.html. 

This issue seems to only exist with the Tiger MPX motherboard, as well 
motherboards that use the AMD 760MPX chipset.

This chipset was designed for Workstations and Server machines, where Gaming 
Support is not essential. 
   
Please check the Tyan FAQ for your motherboard to be sure it does not have 
the same I/O limitation. The Santa Cruz is fully PCI compliant.
_____________________________________________________________________________

          L & H VoiceXpress on Santa Cruz - Initial Audio Setup Issues
          ------------------------------------------------------------

When L & H Voice Express is run for the first time, it will begin the Audio
Setup (this can also be run at a later time by selecting L & H Voice Express >
Audio Setup from the taskbar at the top of the screen).  This software
interacts with the Santa Cruz in a strange way during the setup, but this 
does not seem to effect program functionality once the setup is complete.

Prior to running the software for the first time, check to see that the
effects (in the Santa Cruz Control Panel's Effects tab) are muted.  After
starting the program and clicking NEXT to begin the setup, you will receive 
a message stating that "the sound to your microphone / speakers will be
temporarily turned off".  When OK is clicked, the following "Adjust Volume
Control" screen tests audio playback level.  Press play, turn up the test
volume, and you will hear that the Santa Cruz effects have been enabled.  

If you open the Santa Cruz Control Panel and mute the effects, the microphone
output is consequently muted automatically.  You have to then select the MIXER
tab and unmute the microphone control.  (Please note that muting the effects
does not ordinarily mute the microphone output – this occurs only during this
software's setup process.)

A few screens later, on the "Check Playback" screen, you are instructed to
enable the microphone (use the MIC ON / OFF button) and speak the following
phrase into the microphone:  "This is a test of my playback volume."  After
the phrase is said, you are supposed to click on the PLAYBACK button to hear
what you've just said.  

For some reason, this is not recorded and does not play back.  Across from 
the PLAYBACK button is a button labeled IF NO SOUND – this is supposed to be
clicked if the phrase is not played back.  DO NOT click the IF NO SOUND button
– it will take you back to the initial screen (you will receive the message
"the sound to your microphone / speakers will be temporarily turned off") and
start the audio setup process from the beginning again.  This will send you
into a never-ending loop and the setup will never complete, because the phrase
will never be recorded.  

To get past this, after recording the phrase "this is a test of my playback
volume", press the PLAYBACK button and wait for the NEXT button to become
"ungreyed".  As soon as the NEXT button is available ungreyed, click it and
follow the rest of the on screen instructions to complete the setup process.  

As long as the setup process is completed in the way described, the program
functions normally.  Be sure not to get stuck in the Never Ending Loop.

NOTE:  Voice recognition software performance is improved with all effects
muted, so make sure that the effects are still muted after completing the
Audio Setup.

__________________________________________________________________________

                            Logitech Speakers issue
                            -----------------------

Q:  I am trying to use Windows Media Player and the center channel won't work
    to play back DVDs.  On the Windows Media site they had this message about
    your soundcard:

    Note: To support Windows Media Audio 9 Pro 5.1 playback, you must install
          the beta driver from Turtle Beach. This beta is only available to 
          customers who purchased this card at retail. There is not yet an 
          updated driver for customers who purchased this card from an OEM.

    Do I need a certain driver from you guys to make WMP work? I downloaded
    the latest driver from your site and nothing happened.  What is this beta
    driver?  And rest assured, this is my last question.  thanks


A:  The latest driver available for the Santa Cruz is version 4193 which you
    can download from here:
        http://www.turtlebeach.com/site/kb_ftp/585ftp.asp
    The one that is referenced from the Windows Media site is an older 
    driver.

    If you are receiving a stereo signal from all three outputs, then the 
    Santa Cruz is working properly. If you have questions regarding your 
    speakers, please contact Logitech as they will have more knowledge about
    their products than we would.
______________________________________________________________________________

      Mute Button - why do I still hear sound when all sources are muted?
      -------------------------------------------------------------------

The Santa Cruz includes an "effects buss" that can add DSP sound effects like
Reverb and Echo to the audio. These Effects go into and out of the audio
'chain' BEFORE the volume and Mute controls, in the 'Pre-Fader' location (or
'PFL' for Pre-Fader Listen). 

So, the problem is not that the Mute button is not working, it's that the Mute
button doesn't work on the "effects buss" the way you would expect it to. 

-----------------------------------------------------------------------

Q:
--
Why don't the Mixer Tab Mute buttons mute the Effects?

A:
--
You control the unaltered audio outputs with the volume controls and Mute
buttons in the Mixer Tab. What you are adjusting is the audio as it sounds
*after* the controls - at a position which is called 'Post-Fader' (or 'AFL'
for After-Fader Listen). 

The unaltered audio with no Effects applied is called the "Dry" signal. 

The DSP sound effects by themselves (no Dry signal) are referred to as the
"Wet" signal. 

When you add Effects to the Dry audio sources, the resulting mixture of
effects and unaltered audio is called a "Mix". 

Put another way:
- The Dry signal is the portion of the audio signal that has no Effects 
  applied to it. 
- The Wet signal is the portion of the audio signal that has no Dry   
  signal present.
 
Therefore, the Mute buttons in the Mixer Tab will only mute the Dry signal 
for each output source.  If Effects are enabled and all output sources are 
muted in the Mixer tab, you will still hear the "wet" effects signal (but 
no dry signal).  

-----------------------------------------------------------------------

Q:
--
So, how do I mute the Effects?

A:
--
To mute the wet signal, select the Effects Tab and click the Mute button 
for each Effect.


-----------------------------------------------------------------------


See Also: "What is PFL/AFL" in the Santa Cruz Help File
_______________________________________________________________________

   No Sound - Analog <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
   -------------------------------------------------------------------------

-  Connect your Speakers 1/8" mini plug to the Santa Cruz Yellow Jack
-  From the Santa Cruz Control Panel set Speaker Mode to Headphone (VersaJack)
-  From the Windows Control Panel > Sounds and Multimedia > Audio
-  Make sure that the Santa Cruz is selected as the Default Device.
-  Make sure the Volume for Audio or MIDI is turned up

                       ***************************** 

CD-ROM / DVD-ROM Front Panel Connection:
Q:  I can't hear any sound through the ear phone jack in the front of my 
    DVD-Rom.  I connected a 4 pin Universal CD-Rom - Sound card cable from
    the CD IN on the sound card to the audio jack in back of my DVD Rom and 
    there is no sound.  

    My computer tech said that it could be that the SantaCruz doen't have the
    capabilities of playing playing music through the jack in the front of the
    DVD.  If that is true, what is the purpose of the CD IN jack?  I can hear
    music from the earphone jack directly connected to the sound card in the 
    back.  Am I connecting it incorrectly or is there somehing wrong with the
    card?

A:  The audio jack on the front of CD-ROM drive has nothing to do with a sound
    card. It plays back from the drive not the sound card. Please contact the
    CDROM manufacturer for support. Please make sure the volume is turned up
    on the front of the drive. 
  
    The CD-IN jack is audio from the CD-ROM to the Sound card not the other
    way around.
_____________________________________________________________________________

  No Sound - General <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
  --------------------------------------------------------------------------

NO SOUND AT ALL:
  -  Make sure you have Powered Speakers (Amplified Set) If not, you would
     need to purchase an amplified set. 

  -  Make sure your speakers are plugged in and turned on. 

  -  Make sure the speakers are connected to the correct outputs on the Sound 
     Card adapter and not to the microphone or Line-in ports. 

  -  Goto the Windows Mixer: Start/Programs/Accessories/Volume Control and
     gradually move the Wave slider up to a comfortable level 

  -  Set the Master Volume Control slider a quarter of the way to the top 
  
  -  Make sure the Mute and Mute All check boxes are cleared. 

  -  Open your Start/Settings/Control Panel/System/Hardware/Device Manager 
     and make sure the name of your Sound Card is listed beside "Sound, video
     and game controllers." If not, install your Sound Card's driver from
     the installation CD or Download it for the manufacturer's Web Site. 

  -  Open your Sound Card's configuration utility and make sure the selected
     output matches the actual digital or analog connection to your speakers. 

  -  Make sure your speakers are working properly. To verify this, plug into 
     them an audio source, such as your CD player. If they don't work, replace
     them. 

                       ***************************** 

NO SOUND FROM CDs OR DVDs:
  -  If your system isn't running on Windows XP, or Windows 2000 make sure
     your optical drive is connected internally to the sound card with either
     a 4-pin analog audio cable or a 2-pin digital audio cable.

  -  If your system runs Win 2K or XP:
    -  Go to the Device Manager and expand your CD-ROM drive 
    -  Right click on your CD-ROM drive and select Properties 
    -  Click on the Properties tab and make sure that this box is checked: 
       "Enable Digital CD audio for this CD-ROM device" 
    -  Click on OK.

                       ***************************** 

NO SOUND DURING DVD PLAYBACK:
  -  Uninstall the DVD playback software from your PC 
  -  Reboot your computer and reinstall the software from its installation
     disc or Manufacturer's Web Site. 

                       ***************************** 

3D GAMES HAVE NO SOUND:
  -  Go to the manufacturer's website and download and install the latest
     software drivers for your Sound Card. 

  -  Disable any background utilities running on your PC. If the sound 
     returns, restart each utility one by one until you isolate the 
     problem-causing program. 

                       ***************************** 

DIRECT SOUND HARDWARE ACCELERATION:
  -  You can lower this by selecting:
     Start/Settings/Control Panel/Sounds and Audio Devices/Speaker
     Settings/Advanced/Performance. 

  -  Move the Hardware acceleration slider one notch to the left and click OK.
     If you still have no sound, move the slider one more notch to the left.
     If necessary, move it all the way to the left. 

  -  Select Start/Settings/Control Panel/Sounds and Audio Devices/Audio and
     change the default sound playback device to Game Compatible Device.

                       ***************************** 

NO SOUND FROM RADIO STATION:
Q:  When listening to my favorite radio site, I cannot get any sound. 

A:  The problem you are having is totally unrelated to the Sound Card. 
    Please check the settings in the third-party application that you use 
    to play your favorite radio station. Some third-party programs have 
    options for "the skin" etc.
_____________________________________________________________________________

                                NT 4.0 Uninstall
                                ----------------

- Close all applications, including the Santa Cruz Control Panel icon 
  in the system tray:
- Right-click on the Santa Cruz Control Panel icon and select Close.
- Click Start > Settings > Control Panel
- Double-click on the Add/Remove Programs icon.
- After the Add/Remove Programs window opens, close the Control Panel window.
- Select 'Turtle Beach Santa Cruz' and click on the Remove button
- Follow the InstallShield wizard prompts to complete the uninstall.

                Peak Meters in the Control Panel (WDM Drivers)
                ----------------------------------------------

The mixer topology available to WDM drivers under Windows does not provide 
meter support.  

If you wish to have meter support, there are freeware applications such as 
vumeter.exe available at:
      http://voyager.adsl.dk/knef/vumeter
or most audio applications (Cool Edit, GoldWave, Sound Forge, CakeWalk,
AudioSurgeon etc.) have them built in.  

____________________________________________________________________________

      Skype Audio issue - Line In is deselected and the Mic In is selected
      --------------------------------------------------------------------

If you are using a remote internet radio application, where every time you
quit the app the Line In is deselected and the Mic In is selected, you may be 
using Skype Audio. It seems that when this application is in auto select mode,
it will default to the mic input. Users who wish to disable the auto select 
mode, need to uncheck this option in the application and they will not have 
a problem.
______________________________________________________________________________

                   SoundCheck reports: Hardware Test Failure
                   -----------------------------------------

SoundCheck may report this when conditions are not met for optimal performance
of your Santa Cruz. A functioning Santa Cruz that is installed properly can
still fail this test.

Before running the test:

  - Disconnect all devices from the back panel of the Santa Cruz. 
  - Close all applications running in the background.

If you continue to receive a Hardware Test Failure: 
   * Please download the latest drivers for the Santa Cruz from our FTP site
   * Please download the latest Patch for the SoundCheck utility from our FTP
     site under Santa Cruz (Filename: schpatch.exe)

If you still continue to receive a Hardware Test Failure but the card is 
functional in all other respects, please ignore it. 
 
___________________________________________________________________________

                           Start Up Sound in Windows
                           -------------------------

When Windows boots up and it does not produce the startup sound, this is 
a Windows setup issue NOT a problem with the Sound Card. Check Sound and 
Multimedia in your Windows Control Panel and make sure there is a sound 
assigned to the Startup event. 
______________________________________________________________________________

Static / Squealing / Screechy / Crackling Sounds <img src="/site/kb_ftp/images/
-------------------------------------------------------------------------------

Your Santa Cruz is NOT DEFECTIVE!!! 
Simply, Windows Update or XP Service Pack 2 have "done their magic" installing
the wrong Driver from the Internet.

As a quick / easy fix, please try this:
*  Goto Device Manager > Sound Video Game Controllers
*  Double-click your sound card > Properties 
*  Double-click Audio Devices > double-click your card 
*  Check the box that reads: "Do not map through this device" 
*  Reboot the machine
If this does NOT fix it, go to the next step below:

                                 ***

*  Download the Turtle Beach Driver from our "FTP Download Files Area"
*  http://www.turtlebeach.com/site/kb_ftp/585ftp.asp
*  The latest and greatest (not MS Certified) is: sc_4193.exe 
*  Save it in a known location on your Hard Drive  
*  Uninstall the current Driver that makes the ugly sounds and shutdown 
*  IMPORTANT! Disconnect your Internet connection and boot up
*  When Windows detects it, if it prompts you to install the Drivers say NO 
*  Install the Turtle Beach driver you Downloaded, following the instructions
   available in the Readme.txt or in the Installation section of our Knowledge
   Base. 
____________________________________________________________________________

          Static / Squealing / Screechy / Crackling Sounds in detail
          ----------------------------------------------------------

SYMPTOM: 
    Santa Cruz not working or makes Squealing sound after updating 
    to Windows 2000, XP or even XP Service Pack 2. 

    The Santa Cruz may produce squealing noises or not work at all in the
    following cases:
    *  After updating to Windows 2000 or XP from a previous Operating System.
       The reason is because Windows 2000/XP uses the new Windows Driver Model
       (WDM). Windows 9x and ME use the VxD driver model. After the upgrade 
       the OS will attempt to use the already installed VxD drivers which are
       not compatible. As a result, the Santa Cruz will not function properly.

    *  "Windows Update" might prompt you to Download a newer driver from the 
       Web, (Microsoft Web Site). Do NOT download this driver. XP Service Pack
       might also automatically 'force' the wrong Drivers. We urge our Santa 
       Cruz users to Download and use only the Turtle Beach Drivers from our
       "FTP Download Files Area".    


RESOLUTION:
    You will need to uninstall the Santa Cruz and download and install 
    the Windows 2000/XP drivers available on the Turtle Beach website.

    While installing a driver, please make sure that you disconnect your 
    Internet Connection in order to avoid the automatic installation 
    of the wrong Driver.

    Best practice is to uninstall and remove the Santa Cruz board from 
    the system. Then update to the new OS and then reinstall the card with 
    the correct drivers.


DELL Customers:
    If your Santa Cruz came with a Dell computer please Download and Install 
    Dell's Windows 2000/XP driver from www.dell.com.

    * Click on SUPPORT. The "Dell Support Sign in Page" will open. 
    * Enter your Product/System Type in the drop down box. 
    * Click on DOWNLOADS. 
    * Select your Operating System (2000 or XP) then select Language. 
    * In Download Category select Audio Drivers. Click on GO. 
    * Select Voyetra Turtle Beach Santa Cruz. Download the drivers.
___________________________________________________________________________

                              Testing your sound
                              ------------------

*  Put Santa Cruz in 6 Speaker Mode and turn on Virtual 5.1. 
*  With headphones test the Green, Black and Yellow jacks. 
*  You should have stereo audio in all.

    FOR MOVIES:
    The software playing the movie should also be configured to receive Dolby 
    Digital, otherwise no sound will come from the front channel. 
  
______________________________________________________________________________

                Troubleshooting - If All Else Fails! - Hardware
                -----------------------------------------------

Click on Start->Run and in the dialog box type: 
       msconfig  
       (available in Win XP only. Other systems Ctrl > Alt > Delete). Under 
       Task manager you can stop Applications or Processes that you think 
       may interfere)
  
Under the Startup tab you will see a list of applications that launch 
concurrently with Windows. There is probably something running in the
background that is creating a conflict on your system. 

Since every System is different, this will require some trial and error effort
on your part. You would need to find out which application is causing the 
problem by disabling each one listed. 

                                 ***

We all know how 'temperamental' Windows can be sometimes. 
Please try to THOROUGHLY Uninstall the product (physically & software)
using the program's uninstall and remove procedures. Do NOT remove any 
files on your hard drive (especially System Files) by yourself. 

Shut down, restart your System, cleanup your Temp folder, make sure you 
receive no error messages and all is good and ONLY THEN restart a 'fresh'
Installation, after you disable anti-virus, following closely the
instructions.
______________________________________________________________________________

   Troubleshooting 1 <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
   -------------------------------------------------------------------------

No Sound - Analog:
-  Connect your Speakers 1/8" mini plug to the Santa Cruz Yellow Jack
-  From the SantaCruz Control Panel, set Speaker Mode to Headphone (VersaJack)
-  From the Windows Control Panel > Sounds and Multimedia > Audio
-  Make sure that the Santa Cruz is selected as the Default Device.
-  Make sure the Volume for Audio or MIDI is turned up

                       ******************************

Q:  I put the sound card in my computer, and now my system won't boot up. 

A:  If the computer is locking up before you get to Windows, the issue may be
    related to the motherboard design, settings or configuration. Try plugging
    the sound card into a different PCI slot on the motherboard. 

    If even after trying all of the available 'free' PCI slots, your system 
    still will not boot up, you might need to move one of the already
    installed PCI cards to a different PCI slot and use the recently 'freed' 
    slot for the new card.
    
    IMPORTANT!!! Always power down the system when swapping cards or other 
    peripherals.

                       ******************************

Q:  The install doesn't finish, and my computer locks up. 

A:  You should always close all background applications before installing a 
    new sound card or any other computer device.  
    See also the previous item.


                       ******************************

Q:  How can I tell if my Sound Card is installed and working properly?

A:  Use the Sound Check application to test the sound card. When the 
    installation is complete, the Sound Check can be launched from
    your Start Menu: 
    Start > Programs > Turtle Beach Santa Cruz > Santa Cruz Sound Check
    Follow the on screen instructions to test the Santa Cruz. 
    
    IMPORTANT! The SoundCheck application will play a series of fairly loud 
    test tones. It is strongly recommended that you do not wear headphones 
    while running SoundCheck! Also, you might want to lower the output of 
    the Sound Card before you run SoundCheck. 

                       ******************************

Q:  The drivers are not on the CD-ROM.

A:  If Windows cannot find the sound card drivers, it is probably looking 
    in the wrong place. First confirm that you have the correct CD-ROM in 
    the drive. Then make sure Windows is looking at the correct drive letter.
    You can use the 'My Computer' icon to find out what the CD-ROM drive 
    letter is. 

                       ******************************

Q:  I am upgrading my built-in sound card and the new one doesn't work.

A:  When you install a new sound card, it will not disable the built-in sound
    card. You must disable the built-in sound card before installing the new
    one. Please refer to your computer manufacturer's manual for information 
    on how to remove the old sound card and its software from your system.   


                       ******************************

Q:  I installed the sound card, but now Windows doesn't see my CD-ROM drive

A:  While you were plugging the sound card into the motherboard, you may have
    accidentally disconnected a data cable. Confirm that all ribbon cables 
    from drives are still connected to their controllers. 


                       ******************************

Q:  I took out my old sound card, put the new one in and I get no sound.

A:  You must uninstall the old sound card's hardware and software before
    installing a new one. Removing the old sound card will not uninstall its
    software. Be certain no software is left behind from your old sound card.
    Safe Mode allows you to view 'lingering' drivers that may create a
    conflict. These drivers need to be removed from Safe Mode.


                       ******************************

Q:  I am using the speakers that came with my computer and they don't work 
    with my new sound card.

A:  If your computer came with speakers, then it came with a sound card. Be
    certain that this is uninstalled or disabled. If the sound card is
    built-in, it will have its own speaker output jack. This will not work
    with the new sound card. Reconnect the speakers to the new sound card's 
    output jack. Also, make sure you are using powered speakers.


                       ******************************

Q:  I can plug headphones into my CD-ROM and hear music. When I plug them into
    my sound card, I don't hear anything.

A:  The CD-ROM's headphone jack is independent from the sound card. It will
    work whether or not you have a sound card. The only way to test if the 
    sound card is working is to plug your headphones or speakers into the
    output jack on the sound card. 

______________________________________________________________________________

   Troubleshooting 2 <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
   -------------------------------------------------------------------------

NO S/PDIF DIGITAL AUDIO INPUT FROM CD:
After installing the card and connecting the S/PDIF cable, goto the advanced 
setting in the SC Control Panel that turns on S/PDIF for the CD.  You may need
to reboot for this to take effect.

                                  *****
NO HEADPHONES FROM VERSAJACK:
The versajack is only active in headphones or 6 speaker mode.

                                  *****

NO SIGNAL TO THE SUBWOOFER 6 SPEAKER MODE:
You would need to push the 5.1 button.  

                       ******************************

No Sound:
Q:  I have Santa Cruz sound card installed and Windows Media Player 9 has 
    stopped working. My OS is Windows XP with SP2. I have installed latest
    drivers and nothing helps. Please advise me.

A:  Make sure the Santa Cruz is the selected playback device in Windows 
    Media Player from Tools > Options > Speakers. 

                       ******************************

TV Tuner Setup:
Q:  I successfully use the Versajack as a digital out into my external DAC 
    and home stereo. I added a new video card with a TV tuner to my computer
    but I can't get my TV sound to come out through the Versajack and into my
    home stereo.  I have the "line out" of my video card into the "line in" 
    of my Santa Cruz.  
   
    I can hear sound if I connect computer speakers to the "line out" of my
    Santa Cruz, but I can't get the sound to output through the Versajack.
    All sounds (music, movie files from computer, etc.) make it out of the
    Versajack except the sound associated with my TV.  Any ideas?


A:  You will need to set the speaker mode to Headphone VersaJack for the Line
    In to output from the VersaJack.

                       ******************************

Records everything:
Q:  When trying to record from the line-in, it seems to record anything 
    being sent to the speakers, as well as anything coming in from line-in.
    In other words, as I record individual tracks using Acid Pro, I can't
    record them while listening to what has previously been recorded without
    the previous sounds appearing on the new track.

A:  In the Santa Cruz Control Panel set the Recording Setting to Line In 
    instead of Stereo Mix.

                       ******************************
Bleeding while Recording:
Q:  In Cakewalk, for example, if I have just music on track 1 and then record
    vocals with a mic on track 2 - there is a lot of the music from track 1
    bleeding into track 2 -(during playback of just track 2 alone). Is there 
    an optimal set up with this mixer and/or can you recommend Santa Cruz 
    control panel settings that will eliminate or at least minimize the 
    bleeding when recording?

A:  Again, as in the previous item, there should be no bleeding. Please make
    sure the MIC is muted in the Santa Cruz mixer and the Recording Setting 
    is set to Line In not Stereo Mix.

                      ******************************

No 5.1 from VersaJack:
Q:  I have got 5.1 output in analog mode but when I enable digital output on
    Versajack, and connect it to S/PDIF input in my AV receiver, I only get
    two channels. I want 5.1 S/PDIF output.

A:  -  First, make sure the Santa Cruz is selected as the default playback 
       device in Windows.

    -  The Santa Cruz does not process anything. It is the application that 
       sends undecoded AC-3 data out the Santa Cruz.  As long as the VersaJack
       is set to digital, the jack will send digital data. Please check with 
       the DVD software manufacturer for support and make sure it is correctly
       configured to send an AC-3 signal not a PCM signal out the sound card.

                      ******************************

Q:  I hear my own voice in my headset, which is very irritating.

A:  Launch the Santa Cruz control panel and mute the mic in the Mixer tab.
_____________________________________________________________________________

Troubleshooting Erratic Control Panel behavior - VolumeLevels, MixerSettings ch
-------------------------------------------------------------------------------

Remote Internet Radio Application - Skype Audio issue:
    If you are using a remote internet radio application, where every time you
    quit the app the Line In is deselected and the Mic In is selected, you may
    be using Skype Audio. It seems that when this application is in auto
    select mode, it will default to the mic input. Users who wish to disable 
    the auto select mode, need to uncheck this option in the application and 
    they will not have a problem.

                       ******************************

Automatic Volume Control?
    This Sound Card does not have an automatic Volume Control. That is 
    controlled in the Sound Card's Control Panel > Mixer, under the
    appropriate Section: CD volume etc. The card will reproduce the 
    volume levels and nuisances available on a CD (soft & loud passages). 

    If it is a compressed file (as opposed to CD format) it will reproduce the
    level schemes implemented by the compression program. MP3 etc. Please note
    that any Sound Card (nowadays) is also "at the mercy" of the setup used by
    various Music Players such as: Media Player, Winamp, Real Player, 
    Musicmatch, iTunes, remote Internet Radio applications etc.  

                       ******************************

Control Panel Reset?
Q:  I have noticed a problem with this control panel application. Normally 
    I have it set for the record source to be Line-in and level at 75%.
    However, if the computer is rebooted for any reason, even a normal restart
    the control panel resets the record source to Stereo Mixer and the level
    to 100%.

    I didn't notice this until some of my video recordings were clipped and 
    distorted on the audio, making them useless. Of course the workaround is
    to check it before every recording I make and this is getting tiresome.
    There doesn't seem to be a "Save Configuration" anywhere.

A:  The Configuration settings are automatically Saved every time you Close
    the Control Panel.  Please make sure that no other program is setting a 
    command that resets your settings. 

      It has been reported that the DVico Fusion HDTV2 Tuner/Capture card 
      causes an issue: Every time the Fusion HDTV Version 2.70.02 application
      is started, the Catalina is reset to Stereo Mixer Record and 100% record
      level. (The early version V1.12 did NOT affect the Catalina record
      levels or source).

      For HDTV2 Version 2.70.02 the workaround is to always reset the 
      record level after starting the Fusion application when using the 
      composite/Svideo/LineIn for recording.
______________________________________________________________________________

                Troubleshooting Tips for PCI Turtle Beach cards
                -----------------------------------------------

This article was written for users that are having trouble with their PCI
Turtle Beach sound card either during installation or during general use. 
We recommend that you go through these steps before contacting Tech Support.

* UNINSTALL THE OLD SOUND CARD
  If you computer already has a sound card in it, you must uninstall the
  drivers and remove it before installing a new sound card. Please refer to 
  the computer or sound card manufacturer's documentation for proper uninstall
  information. 

    BUILT-ON SOUND CARD
    If your sound card is built into the motherboard, usually there is a 
    BIOS setting or jumper on the motherboard to disable the onboard sound. 
    Then you can uninstall the drivers. Please contact the computer or 
    motherboard manufacturer for help on this.

    BUILD-ON MODEM
    Some Modems also offer Audio features, acting as Sound Cards, creating
    conflicts.

* INSTALL THE SOUND CARD IN THE UNSHARED PCI SLOT  - Win 9x, Win ME
  There is usually only one PCI slot on a motherboard that is unshared 
  (does not share the same IRQ with other hardware or other PCI slots with 
  cards installed in them). Please refer to the computer or motherboard 
  manufacturer's documentation to find out which slot is the unshared PCI
  slot.

* NO OUTPUT FROM THE SOUND CARD
  Make sure that you are using self-powering speakers and they are turned on.
  Make sure your speakers are connected to the correct jack. Check your 
  manual to verify which jack to use. Please make sure that the output is not
  muted in your mixer. Test the output of the card with a pair of headphones.
  If the headphones work then the problem is with your speakers.

* IRQ SHARING - Win 9x, Win ME
  This is the number one cause of installation or general usage problems. 
  Avoid sharing Sound Card IRQs (Interrupt Requests) with other hardware. 
  This can cause a number of issues from computer locks and Blue Screening 
  to general audio problems. This is the first thing you should check. 
  You can avoid IRQ sharing issues by installing the sound card in the
  unshared PCI slot. Please see "Resolving IRQ Sharing" below.

* CHECKING FOR IRQ SHARING  - Win 9x, Win ME 
  IRQ sharing is when two or more devices are sharing the same Interrupt 
  Request. To check for IRQ sharing please open the Device Manager.  
  
  - In Win 9x, ME, right-click on My Computer, click on Properties, click on 
    the Device Manager tab.  Double-click on COMPUTER listed in the Device 
    Manager.  This will show all of the IRQs in use.  

* RESOLVING IRQ SHARING  - Win 9x, Win ME
  If you find that your sound card is on IRQ 9 or sharing an IRQ you will need
  to uninstall the card and move it to the unshared PCI slot. Usually, there
  is only one PCI slot on a motherboard that is unshared. 

  Note: 
      Every motherboard is designed differently so please contact the computer
      or motherboard manufacturer to find out which slot is unshared. If you 
      cannot get this information then you will need to try each PCI slot and 
      then check the Device Manager again and for IRQ sharing. 

  If your computer has an AGP (brown) slot then do not use PCI slot 1. 
  PCI slot 1 and the AGP slot always share. If you install the sound card in 
  PCI slot 1 then the sound card will always share the same IRQ as your video
  card. This is true in all Windows Operating Systems.

____________________________________________________________________________

          Troubleshooting Tips for PCI Turtle Beach cards - Advanced
          ----------------------------------------------------------

You should choose STANDARD PC (by pressing F5 when it asks you to press F6
while installing either 2K or XP) because you SHOULD have your audiocard 
on its own IRQ! ACPI only CONFUSES AND CREATES PROBLEMS IN ANY PROFESSIONAL 
USE OF A PC!

Most good motherboards allow you to do this in the ROM BIOS by letting you
select an IRQ for each PCI slot on the board (check mainboard manual for slot
numbers if not silkscreened on board).

      NOTE 1: DO NOT use the 1st PCI slot (if next to an AGP port being 
              used or while using BUILT ON VIDEO which is always AGP).

      NOTE 2. DO NOT USE the LAST PCI slot (it is usually sharing an IRQ 
              with another motherboard resource like USB, ect...)
           
If your ROM BIOS does NOT allow you to assign an IRQ for each PCI slot then 
do this trick:

    While booting hit the Pause Key while the motherboard settings screen is
    displayed (usually after detecting the drives or you hear a BEEP) BEFORE 
    it boots off the hard drive (you may want to put a floppy in to give you 
    more time to pause on this screen).

    Check the resources for each device.
    Your Sound card is usually called 'multimedia device'
    Check to see if it is sharing an IRQ(s) with any other device.
    If so, Shut down the PC and try another PCI slot!

This will give you great results with ANY device giving you IRQ problems 
and will insure a 'CLEAN' install of your OS since you have fixed it before
loading or reloading.

______________________________________________________________________________

    Uninstall Loop - Error: "Are you sure you want to uninstall Santa Cruz"?
    ------------------------------------------------------------------------

"Are you sure you want to uninstall Santa Cruz?" 
If you are stuck on a loop receiving this error message when trying to 
install Santa Cruz drivers, please follow these Instructions:


*  From Windows Explorer, Click TOOLS > FOLDER OPTIONS > VIEW  

*  Select "Show hidden files and folders"
  
*  Go to your Program Files and then open InstallShield Installation
   Information folder  

*  Locate the folder A4D58580-EA01-11D3-9318-008048B86EFE and delete it  

*  You should now be able to install the drivers.
 
*  Uninstall the Santa Cruz, move it to another PCI slot and reinstall.

                       *****************************

If you already ran Setup.exe of the latest available Driver 4193 but the 
Driver does not get installed, do this:
   -  From C:\Program Files\Turtle Beach\Santa Cruz\Drivers\Wdm
      Run the tbscds.exe and click the install button.  

   Or:
   -  Using the Windows Wizard, help it find the Location of the Driver:
      C:\Program Files\Turtle Beach\Santa Cruz\Drivers\Wd
      the Driver information file that the Wizard is looking for is: 
      VTBWDM.INF dated: 6/26/2003
____________________________________________________________________________

                      USB Headphones / Speakers - no sound
                      ------------------------------------

Q:  I have a Turtle Beach sound card installed, updated and working just fine 
    when using speakers or headphones that are plugged into the output jacks 
    on the back of the card.  I can also listen to MP3's and the windows
    system sounds when using my USB headphones.

    However when I try to listen to the sound from my TV tuner card over the
    USB headphones I hear nothing.  It does work perfectly when using 1/8" 
    connected headphones plugged into the Turtle Beach outputs. There are 
    currently no speakers connected to my computer other than the USB 
    headphones and a set of 1/8" connected headphones to the sound card.


A:  USB headphones are their own sound card. You will not hear output from 
    the Turtle Beach Card unless something is connected to it. You can try 
    changing the Playback Device in your Audio properties to the USB headset.
    Please contact the USB Headset manufacturer for support.


                                   *****

    The same applies to USB Speakers:
    USB speakers are their own sound card and do not use the Turtle Beach 
    card. You can't connect USB speakers to the sound card. You would need
    to change the playback properties to the USB speakers from Sound and 
    Audio Devices in the Windows Control Panel.
______________________________________________________________________________

                          Voice Chat program and Echo?
                          ----------------------------

Q:  I play online games and we use a voice chat program called ventrilo. 
    I use a very nice Plantronics headset and use no speakers besides 
    the earphones. When I talk on ventrilo, the people I talk to hear me 
    broadcasting everything that I hear along with my voice kind of like 
    an echo.

A:  Try to turn down the recording level of the mic to half way in the Santa
    Cruz Control Panel. If you have a small external mixer, please plug the 
    mic into the mixer and then the Mixer's Line Out to the Santa Cruz's 
    Line In. Set the Recording Setting to Line In in the Santa Cruz Control 
    Panel.

_____________________________________________________________________________

                    Windows Media Player - CD audio volume
                    --------------------------------------

Windows Media Player version 7 and higher supports Digital Playback from your
CD-ROM drive. If this option is enabled, use the Wave Out fader in the Sound 
Card's Control Panel mixer to adjust the volume.
_____________________________________________________________________________

              Windows Update and Turtle Beach Sound Card Drivers
              --------------------------------------------------

A small minority of our customers contact us saying that they ran Windows
Update, it found a new driver for their Turtle Beach soundcard, they installed
it, and now the soundcard either doesn't work at all, or some of its features 
no longer work. 

First off, please note that the drivers provided by Windows Update can be
*older* than the drivers we include on our Installation CDs. Also, most
drivers provided by Windows Update are "generic" reference drivers, which may 
provide only the bare-minimum of features for the product. 

In light of the above, we recommend that you: 

-  DO NOT install any replacement drivers for our products that you get from
   Windows Update. 
-  DO NOT set Windows Update to install updates automatically without alerting
   you first. 
-  DO set Windows Update to alert you when new updates are available. 
-  DO Cancel any updates that will replace Turtle Beach drivers. 
-  DO install Critical Updates, as these are usually fixes for security
   problems. 
_______________________________________________________________________________


===============================================================================
                                  Power Tips
===============================================================================

                      Audio Hardware Acceleration Setting
                      -----------------------------------

If you ever need to reduce the Audio Hardware Acceleration Setting:

1.  Click Start > Run
2.  In the Open box, type dxdiag
3.  Click OK.
4.  Click the Sound tab.
5.  Under DirectX Features, move the Hardware Sound Acceleration Level slider
    all the way to the left.
6.  Click Exit.
______________________________________________________________________________

               Cassettes / Tapes - Transfer to CD using Computer
               -------------------------------------------------

Q:  I want to transfer all my cassettes to CD using my computer. Do I need a
    amp/receiver hooked up to the external cassette player before I plug into
    the computer or do I just have to buy from you a high quality sound card 
    that has an input for an external device (i.e. cassette player)?  
    What kind of software do you recommend for this project?


A:  As long as your cassette / tape deck has a 'Line Out' all you need is a 
    Sound Card with a 'Line In' and recording software like our AudioSurgeon.

    For details please see the articles : 
        "Recording LP Phonograph Records & Cassette Tapes to .WAV file
         for CD burning"  
______________________________________________________________________________

             CD Audio & 2 Pin cables are not needed - Win  2K / XP
             -----------------------------------------------------

In Windows XP, neither the analog 4-pin CD audio cable nor a 2-pin CD S/PDIF 
cable are needed, as the CD signals are sent directly through the PCI bus.

* Windows XP is up to do this by default. 

* Windows 2000 however is not set for this by default. 
  Here is how to turn this feature on:
    -  Open the Device Manager by right clicking on My Computer 
    -  Left click on Properties 
    -  Click on the Hardware Tab and then click on the Device Manager button
    -  Expand "DVD/CD-ROM drives" by clicking on the "+" in front of it 
    -  Double-click on your DVD/CD-ROM drive 
    -  Select the Properties tab and put a check mark in 
         "Enable digital CD audio for this CD-ROM device" 
    -  Click OK.

NOTE:
    Digital ripping is done over the IDE cable. The two pin and four pin 
    connections are only for actual playback from the CD-ROM.

                       ***************************** 

Q:  I currently have a Santa Cruz sound card and Klipsch Pro Media 2.1 setup
    on a not so up-to-date/powerful PC.  I am running Windows XP and from all
    the reading, it says I do not need to connect a 2 pin digital connector 
    from my cd player to the spdif on the sound card.  Would it be of any 
    benefit for me to do so? 

    Would it help reduce the load on my PC since it is bypassing the 
    motherboard?  Also, what would be the best setup for me to get the best
    sound quality.  I know the potential of both the santa cruz and the pro
    medias and don't believe I have reached it.  The sound is just not as 
    clear as I have heard with same speakers and different PC's.  Thanks for 
    all your help


A:  Since Windows XP will "drag" audio over the IDE cable, which still needs
    to be processed by your CPU, there would be no benefit to using the 2 pin
    digital connector cable to attach your cd-rom drive. It will not reduce 
    the amount of processing needed by the CPU, which is negligible. 

    In order to get the best sound quality from your setup you would need to
    adjust the settings available in the Santa Cruz control panel to tailor 
    the sound to the rom that you are listening to your music in. This will 
    require some trial and error on your part to find the right settings for 
    your listening environment..
______________________________________________________________________________

                        CD-ROM - Connecting a second one
                        --------------------------------

Q:  I just installed a second CD drive (R?W) in addition to my original CD-ROM
    drive.  I can only connect one of the CD drives to the Santa Cruz card. 
    Is there a 'Y' version of the connecting cable available? Or do I have to
    designate only one of the drives for CD listening?

A:  You can connect the 2nd CDROM to the AUX input on the card. These inputs 
    are for music CD playback only.

                            **********************

Q:  I purchased your soundcard about a week ago and it is great, I really do
    love the quality I get through it.  There's just 1 small problem.  I have
    my second CD drive (a burnable) connected to the SPDIF with a digital 
    cable.  I tried to set that drive in my multimedia settings to digital 
    but that option is grayed out.  I am running Windows 98SE on a Compaq 
    Presario 5900Z.  Is there any way that you know that I could set it 
    digital?  I wanna see what kind of a difference it makes.  thanks.

A:  The digital out on the CD-ROM drive should be always on. You need to 
    enable the Digital CD In on the Santa Cruz not in Windows. The one in 
    Windows refers to getting the digital signal over the IDE which the drive
    may not support in this OS.
    
    See also: 'CD-ROM - Digital input setup'

_____________________________________________________________________________

                          CD-ROM - Digital input setup
                          ----------------------------

The Santa Cruz CD-Digital input works both for Playback of audio CDs and 
Recording to your PC's hard drive from an audio CD in your CD-ROM drive.

Instructions for setting up the CD-Digital Input on the Santa Cruz:

Windows 98 and ME (VxD drivers):
--------------------------------
1. Make sure you connect the 2 pin CD-Audio cable to the Santa Cruz 2 pin 
   connector labeled "CD SPDIF IN". The other end connects to your CD-ROM's 
   Digital CD connector (see note below).
2. In the Santa Cruz Control Panel, select the Mixer tab
3. Click the Advanced button located under the Compact Disc fader. This button
   is marked […]
4. In the Advanced Controls pop-up menu, select On/Digital from the Digital CD
   drop-down menu. 
5. Click the Close button. 


Windows ME, 2000 and XP (WDM drivers):
--------------------------------------
1. Make sure you connect the 2 pin CD-Audio cable to the Santa Cruz 2 pin 
   connector labeled "CD SPDIF IN". The other end connects to your CD-ROM's 
   Digital CD connector (see note below).
2. In the Santa Cruz Control Panel, select the Other tab
3. Select Enable CD Digital Input

Please see the article "CD Audio & 2 Pin cables are not needed - Win 2K / XP"


NOTE:
-----
Most CD-digital cables are keyed so that the plug can only be inserted 
one way in the "CD SPDIF IN" on the Santa Cruz card. Some of these cables 
may not be keyed correctly for use with the Santa Cruz (the positive and 
negative leads may be reversed). If this is the case, try removing the 
plastic key from the plug and inserting the plug the other way 'round in 
the "CD SPDIF IN" on the Santa Cruz card. 

_____________________________________________________________________________

                       CD-ROM - Increase Playback Speed?
                       ---------------------------------

Q:  I'm wondering if there is a way to increase the playback speed for CDs. 
    I have lectures I'd like to spend less time listening to, and after 
    looking through your support files, etc. I'm still not sure if it's 
    possible. Thanks.

A:  Sorry, there is no feature in this card to increase the playback speed 
    of CDs.
______________________________________________________________________________

                            CD-ROM - Noisy playback
                            -----------------------

Q:  Scratchy / static noise when CD (music) is playing and I connect via 56K 
    modem. I have a Athlon 1400 / ASUS A7V266 system with 512MB ram, and 
    WIN98SE… Santa Cruz sound card with latest 4193 firmware (6-27-03)
    Cable connected between the card and CD drive / Sound via PCI Bus


A:  Disconnect the CD Audio cable and mute the CDROM and AUX. If that stops
    the noise, you know that you have a noisy system that would need a heavy
    duty shielded CD Audio cable.

_____________________________________________________________________________

                            CD-ROM AutoPlay - Win XP
                            ------------------------

Q:  How do I turn "AutoPlay" On and off in Windows XP?


A:  - Click on Start > Run > type in "gpedit.msc"
    - Follow this path:
      Local Computer Policy > Administrative Templates > System
    - Double-click on "Turn off Autoplay"
    - Click on "Enable"
    - OK

    Autoplay is now turned off on your computer.

_____________________________________________________________________________

                              Creating audio CDs
                              ------------------

With your computer, our software, and a CD-Recordable (CD-R) or CD-ReWritable 
(CD-RW) drive, making your own audio CD is easy and affordable.
________________________________________________________________________

REQUIREMENTS
  - A multimedia Pentium PC. 
  - A digital audio editing program, such as AudioSurgeon or Record Producer
    Deluxe. 
  - At least 64 MB RAM, and enough free hard disk space to store the recorded
    files. 
  - A CD-Recordable or CD-ReWritable drive. 
 
    NOTE: Sound files are BIG! The wave audio files must be recorded in 
          16-bit stereo at 44.1 kHz sampling rate.  Files at this setting 
          occupy 10.5 MB of hard disk space per minute of recorded sound. 

PREPARE
You can record from your CD player, a microphone, or a line-level source. 
If you use a line source outside the computer (such as a stereo or TV), 
determine first if you have the correct cable to connect the output of the
source device to your computer's sound card.   

The sound card's line input uses a 1/8" stereo mini jack (like the headphone 
jacks found on portable CD players and Walkman players).  

If you are going to connect to a home audio device such as a cassette deck 
or line output from a stereo tuner, you will need a 1/8" stereo miniplug 
that splits off into stereo RCA male plugs:
[image/]rca1_8ml.gif[/image]
(available in the Accessories section on our Web site)

A S/PDIF input allows you to make direct, all-digital transfers from most 
DAT recorders, CD players or other digital audio gear equipped with a S/PDIF
digital output.  Please read our other articles on S/PDIF for more 
information. 


STEP 1 – RECORDING

1. In the Mixer (TOOLS > MIXER…), choose a recording source to accept input
   from either the mic, line, or CD input from the Recording Control tab by
   putting a check in the Select box. 

2. Adjust the sampling rate to stereo 16-bit 44.1 kHz for CD and line 
   recording by clicking on File > New and selecting CD Quality.

   [image/]surg_04.gif[/image]

3. Record a .WAV file. Press the Record button in AudioSurgeon.  It will 
   now flash indicating that you are in Record Standby mode.  

4. Leaving AudioSurgeon in Record Standby play a selection from the LP and
   watch the LED-style level meters in  AudioSurgeon.  It is a good idea to 
   start with a piece that has a loud portion.  This will allow you to set 
   the levels so that no part of the recording will overload. 

   [image/]surgled.gif[/image]

   The second red level indicator to the far right in the AudioSurgeon level 
   meters is the "0.0" mark.  Digital recordings cannot go over "0.0" or 
   you will get overload distortion ("0.0" indicates "full scale").  
   If the audio level indicators stay lit at the end of the scale for too
   long, your recording will probably come out distorted.  On the other hand,
   you want to see the yellow LEDs light up often, so that your  recording
   doesn't come out too faint.  

   Using the Mixer (TOOLS > MIXER…), adjust the Line Input level in the
   Recording Control tab until you find a good compromise setting that keeps
   the yellow indicators lit most of the time, but doesn't let the loudest 
   peaks go all the way to the red end of the scale. 

5. Once you are satisfied with your recording levels, stop the LP or tape 
   and start the recording in AudioSurgeon by pressing the Record button
   again.

6. Now start your LP or Tape from the desired point.  You can edit out the
   blank space at the beginning of the track after the recording has
   completed.
   
   If you have sufficient hard disk space, you can record the whole side of 
   the LP or tape as one long continuous file.  Alternately, you can also 
   record one track at a time.

7. Stop the recording by clicking the Stop button in AudioSurgeon or by
   pressing the space bar on your keyboard. You should now see the recording
   displayed as a waveform in AudioSurgeon.

   [image/]surg_01.gif[/image]

   Note: Make sure the hard drive does not use any type of disk compression,
   as this may cause skips in the audio. 

8. Edit the file in the AudioSurgeon. Here you can adjust the volume, apply
   fades, add echo and more. The "crop" function can automatically remove 
   "dead spaces" in the audio.

9. Save the wave audio file(s) to the hard drive File > Save.


STEP 2 – MAKE THE CD

1. IMPORTANT: Before you begin, shut off all screensavers, power-down options,
   and virus protection software.  It is also a good idea to defragment 
   the hard drive at this point before proceeding. 

2. Place a dust-free, blank CD in the CD recorder. 

3. Select Tools > Create CD.  The Create CD dialog will come up.
   From here you can select your CDR device and make decisions on CD-R speed 
   and cache settings and whether or not to run a test before writing your CD.

   Tip! You should run a test before burning your first CD or after you've
   made any significant changes to your system (i.e. installed new hardware
   or applications).  

   Press 'Start Recording' to start burning the CD (or to test the CD burn 
   if you are in test mode).  

   NOTE: If you press 'Cancel' during the CD burn process, the CD will be 
         only partially 'burned' and will probably be useless.

______________________________________________________________________________

                        Digital Audio - Sampling Rates
                        ------------------------------

* WHAT ARE THEY? 

Digital audio is made of lots of tiny 'snapshots' that happen many times a
second. The 'size' of the individual 'snapshot' is expressed as the number 
of bits (0's and 1's, or 'off' and 'on' states) stored in a single digital
'word', while the number of times each second that a 'snapshot' is taken is 
expressed as the 'sampling rate'.  

So, you can look at digital audio as a sort of movie. The individual snapshots
are 'frames' that go by fast enough to make the images appear to move. The
rate at which the frames go by in a movie is expressed as frames per second 
(fps). 

The bits are pieces of each word, which is called a sample. In a CD player,
there are 44,100 16-bit samples of the audio per second, and there are two
streams for stereophonic playback. This makes for a 'sampling rate' that is
called 'stereo 16-bit 44.1 kHz' (k = 1000, Hz = cycles per second).  

To clarify the analogy :

'Bit' or Digital 'Word'   =  Snapshot (analogous to a frame in a movie)
'Bit Depth' or 'Word Length'  =  Size of the snapshot 
'Sampling Rate'  =  Frames Per Second (the speed at which the film travels
   through the projector)


* WHY ARE THERE SO MANY DIFFERENT FORMATS?

As in all things electronic, there are different standards for different
formats developed by different companies. The most commonly used format for
stereo digital audio in the home is the CD Audio format (Red Book audio). 
CD Audio is formatted as stereo 16-bit 44.1 kHz sampling rate. Here is a list
of common digital audio formats with their bit depths and sampling rates:

Format                    Bit Depth       Sampling Rate
------                    ---------       -------------
CD Audio (stereo)         16 bits         44.1 kHz
DAT (stereo)              16 bits         48 kHz (most can also use 44.1 kHz)
DAT (extended play)       16 bits         32 kHz
MiniDisc (compressed)     16 bits         48 kHz
MiniDisc (extended play)  16 bits         32 kHz
ADAT XT (black face)      16 bits         48 kHz
ADAT XT20                 20 bits         48 kHz
DVD Audio (projected)     24 bits         96 kHz
Pro MO disk               24 bits         96 kHz (192 kHz, 88.2 kHz also used)

In general, the greater the bit depth the higher the resolution and the lower
the amount of noise in the audio signal. Also, the higher the sampling rate
the greater the frequency response of the digital recorder.

* HOW DOES THE SAMPLING RATE AFFECT THE QUALITY OF THE RECORDING?

At one-half the frequency of the sampling rate there is a sub-harmonic
generated that needs to be filtered out so that it will not be heard by 
the listener after digital to analog conversion. 
This is called the Nyquist Frequency. 

The sampling rate of 44.1 kHz for CD Audio was chosen because it is a little 
more than twice the acknowledged upper limit of human hearing, 20 kHz 
(20,000 cycles per second). The Nyquist frequency oscillation occurs at 
22.05 kHz when a sampling rate of 44.1 kHz is employed. 

A steep filter is employed in typical CD players and DAT recorders that 
allows frequencies up to 20 kHz to pass through while almost completely 
filtering out the 22.05 kHz oscillations. This way the full 20 Hz - 20 kHz 
audio band can be reproduced, while the Nyquist frequency subharmonic is 
rendered inaudible.


______________________________________________________________________________

                       DLS - Download DLS banks - how to
                       ---------------------------------

The Santa Cruz Control Panel has a download feature to change the current 
DLS bank.  This will take a DLS Level 1 or ARL bank stored on your hard drive
and download it to the Santa Cruz DLS Synthesizer.

1. Click Start > Settings > Control Panel > Santa Cruz Control Panel 
           or,
   Double-click on the blue speaker icon in the system tray (by the clock).

2. Select the Synth tab. Click on the Current Synth Bank drop down list and 
   select Browse.  

[image/]sc_ctrl.gif[/image]

3. The 'Open a DLS Collection File' window will open, allowing you to select 
   a .DLS or .ARL bank file.

5. Click the Open button. 

6. The new bank will be downloaded and will take effect immediately.

___________________________________________________________________________

                                DLS - What is?
                                --------------

DLS (Down Loadable Sounds), is a file format and synthesizer device
architecture that provides a common platform for downloading wavetable 
instrument patches to a sound card's built in Wavetable synthesizer.  

DLS was established by the MMA (MIDI Manufacturers Association) in 1997 to 
provide a common playback experience when playing MIDI files on different 
synthesizer hardware.  By including the instruments along with the MIDI 
file, the composer can be guaranteed that the music will sound the same on 
different sound cards.  It also provides for an unlimited palette of 
instruments and sound effects. PC game manufacturers use DLS for embedding 
customized synthesizer 'patches' in the game's soundtrack. 

The Santa Cruz DLS Synthesizer conforms to the DLS Level 1 specification. 
You can download DLS Level 1 banks (*.DLS) or Aureal Native Format banks 
(*.ARL) to its synthesizer. 

The DLS Level 1 standard does not put a limit on the overall size of the sound
bank you want to download. Since the Santa Cruz Wavetable engine uses system 
RAM for storing samples, you will be limited to the amount of memory you have
in your system. Keep in mind that other applications will need system memory
as well. A good rule of thumb is to never load a sample bank that is larger 
than half of your total system RAM. 

_____________________________________________________________________________

                        DLS - Where do I find DLS Banks?
                        --------------------------------

* Third-party companies produce DLS banks that are compatible with the Montego
  II. For example, Sonic Implants is a source for purchasing high quality DLS
  patches and banks. You can visit them at www.sonicimplants.com.  

- With an editor that supports the DLS format like 'Awave', you can create 
  your own DLS banks. You can also convert to DLS, from other bank formats, 
  such as Creative SoundFonts.  

- Microsoft DirectX 7.0 features the Microsoft Software Synthesizer. This
  implements a Roland GM DLS Level 1 bank.  If you have DirectX 7.0 or 
  greater installed, you can locate this bank and download it to the Santa
  Cruz.

Here are the locations:
  Windows 95/NT 4.0: C:\Windows\System\Gm16.dls 
  Windows 98: C:\Windows\System32\Drivers\Gm.dls 

- For more information on the DLS Level 1 Specification, visit the MIDI
  Manufacturer's Association at www.midi.org

__________________________________________________________________________

Shareware programs such as "Awave" are available to convert various sampler 
formats to DLS.  Awave also serves as a basic patch editor to create your
own patches.  It may be obtained from:

Homepage: http://hem.passagen.se/fmj/fmjsoft.html 
E-Mail: fmj@hem.passagen.se

Note: VTB does not provide support or assistance with Awave.

____________________________________________________________________________

                  DLS Bank Loading in VxD Driver (Win 98, ME)
                  -------------------------------------------

This applies only to the VxD Drivers in Win 98 and Win ME. It does NOT apply
to the WDM Drivers which are for Win ME, Win 2000, Win ME.
Please note that Win ME can use either VxD or WDM Drivers.

PROBLEM:  
Using the VxD Drivers in Win 98 or Win ME, if you replace the Default Bank, 
when you play the new DLS bank, you still get the Default Bank sounds.

WORKAROUND:
Load the DLS bank. Once it is loaded switch back to the default bank. You will
hear the new DLS bank.

Here is the step by step:
* Open the Santa Cruz Control Panel and click on the Synth tab.  
* Open Windows Media Player (Start > Run > MPlayer2) and load a MIDI file 
  to test with.  
* Play the file, and note the sound of the MIDI synth.
* On the Synth tab, click on the 'Current Synth Bank' drop-down menu and 
  select 'Browse'  
* Browse to the folder C:Windows\System32\Drivers and select GM.DLS
  (this is the Microsoft GM DLS Bank).  "GM" will now be displayed in the
  drop-down menu 
* Press play on Media Player, and you'll hear that the synth bank hasn't 
  changed  
* Go back to the Synth tab on the Santa Cruz Control Panel and select 
  "Default" in the drop-down menu  
* Go back to the Media Player and play the file - the previously selected 
  synth bank (GM) is now in use.  

To go back to the default, you have to select "GM"; to load another bank, 
you have to load it and then select "Default".

Displayed: In use:
default > bank A = default bank
bank A > default = bank A
 
bank A > bank B  = still the default bank
bank B > default = bank B

____________________________________________________________________________

           DLS Samples - How to audition the Roland GM DLS Patch Set
           ---------------------------------------------------------

Attention MIDI Composers… DLS Alert! 

Microsoft DirectX 7.0 or higher, comes with a 16-bit DLS set of Roland General
MIDI patches, free for the downloading! The latest information on DirectX can 
be found at http://www.microsoft.com/directx/. 

Once you've installed DirectX 7.0 on your system, the new GM patch set file's
name and location on your hard drive is C:\Windows\System\Gm16.dls for Windows
95 users or C:\Windows\System32\Drivers\Gm.dls for Win 98, 2000, XP users.  


AUDITIONING THE NEW ROLAND GENERAL MIDI DLS SAMPLE SET:

Since the Turtle Beach Santa Cruz soundcard can load DLS sample sets 
'on the fly' you can easily audition this new sample set. Here's how:


For Windows 95 Users:

1. Click on Start | Settings | Control Panel | Santa Cruz Control Panel.  
   This will open the Santa Cruz Control Panel.

2. In the Synth panel, click on the Current Synth Bank drop down list 
   and select Browse.  The Open a DLS Collection File dialog will open.  
   The Look in: field should say "System".  
   If not, navigate to the C:\Windows\System folder.  
 
3. Highlight the gm16.dls file to select it and click on Open to load the 
   file into the Santa Cruz MIDI synthesizer. 

4. Click on Close in the Santa Cruz Control Panel.  That's it! 


For Windows 98 Users:

1. Click on Start | Settings | Control Panel | Santa Cruz Control Panel.  
   This will open the Santa Cruz Control Panel.

2. In the Synth panel, click on the Current Synth Bank drop down list 
   and select Browse.  The Open a DLS Collection File dialog will open.  
   The Look in: field will say "My Documents".  
   You will need to navigate to the C:\Windows\System32\Drivers folder.  
   Here's how to do this:

     - In right hand corner of the Look in: field, click on the downward 
       pointing arrow to display the list of drives on your system.  
       Click on the (C:) drive. 

     - Now double-click on the Windows folder (WinNT in Windows 2000). 
   
     - Double-click on the System32 folder. 

     - Double-click on the Drivers folder.

3. Highlight the file named gm.dls. The Windows 98 version of DirectX 
   (7.0 or higher) renames the gm16.dls file to gm.dls.   
   Click on the Open button in the lower right. 

4. Click on Close in the Santa Cruz Control Panel.  That's it!
   To hear the new sample set, play a MIDI file (or a .RPP file with MIDI
   data) in a MIDI sequencer such as Voyetra "Record Producer MIDI" or 
   "Record Producer Deluxe".  Make sure you choose the Santa Cruz MIDI 
   (not the MPU-401) as your MIDI Output Port.  
   
We hope that you like the new sounds!

____________________________________________________________________________

                      Dolby Digital/DTS (AC-3), DVD Movies
                      ------------------------------------

Q:  Can I use my Santa Cruz to play Dolby Digital Surround Sound /DTS (AC-3)
    movie soundtracks on my PC? 

A:
Yes, if you have the right combination of software and hardware properly
installed and configured. 

Of course, you'll need a DVD drive installed in your system. You will also
need a software DVD player that can access the Santa Cruz's analog and/or
digital outputs. 

Most DVD drives and AGP video cards come bundled with some kind of software
DVD player/decoder. The software DVD player decodes the video portion of the
DVD movie so that it can be displayed on your computer monitor. Additionally,
the Dolby Digital-encoded DVD soundtrack needs to be decoded so you can hear
the Dolby Digital surround sound. 

There are two ways this can be set up: 

1) Using the Six Outputs of the Santa Cruz
------------------------------------------
If you have a software Dolby Digital/DTS decoder/player application with 
6-speaker output capabilities, set it to "6 Speaker" or "5.1" audio output 
mode. Then set the Santa Cruz to 6 Speaker mode in the Santa Cruz Control 
Panel's Main tab. Be sure to set Virtual 5.1 to "off".

You will need to connect your speakers to the Santa Cruz in the following 
manner:

- Front pair of powered stereo speakers connect to the Front Speakers Output
  on the Santa Cruz (channels 1/2).
- Rear pair of powered stereo speakers connect to the Back Speakers Output
  on the Santa Cruz (channels 3/4).
- Powered 'Center' speaker connects to the black (or white) RCA plug coming 
  from the VersaJack (channel 5). 
- Powered Subwoofer speaker connects to the red RCA plug coming from the 
  VersaJack (channel 6). 

[image/]6_spkr.gif[/image]


2) Using the Santa Cruz VersaJack Digital Out
---------------------------------------------
If you want to use an external Dolby Digital/DTS decoder or a 'digital' 5.1
surround speaker system with a coaxial digital input, your software DVD 
player must allow you to send the digital audio data out through a soundcard's
Digital Output (S/PDIF Out). If so, you should be able to send the digital
audio data from the DVD out through the Santa Cruz VersaJack. 

To do this: 

1. Obtain a shielded audio cable with a 1/8" stereo (3-conductor) mini-phone
   plug on one end and a stereo pair of RCA phono plugs on the other. 
   One RCA plug will be red; the other will be white or black. 
 
2. Red RCA phono plug = Ring connector on stereo 1/8" mini-phone plug

3. White or Black RCA phono plug = Tip connector on 1/8" on stereo 1/8" 
   mini-phone plug

4. Plug the 1/8" stereo mini-phone plug into the VersaJack (yellow jack) 
   and plug the red RCA phono plug into the Coaxial Digital Input on your 
   5.1 Surround speaker system. 

5. Go to the Main tab in the Santa Cruz Control Panel and choose 
   Digital Out in the VersaJack: drop down list box. 

   [image/]digconn2.gif[/image]
 
6. In your software DVD player, choose the option to send the DVD audio data 
   out of the Santa Cruz Digital Output (may be labeled "S/PDIF Out" or 
   "Digital Out" in the software DVD player). 

7. The decoder box should have a digital status indicator. This is usually 
   an LED that lights up when the unit is 'locked' to a digital audio data 
   source and is successfully receiving a data stream. Check the decoder 
   to make sure the status indicator is lit. 

8. You should now be able to play a DVD movie on your PC and hear the decoded
   Dolby Digital Surround audio from your home entertainment system. 


NOTES:
------
- To enable the Digital Out in the Santa Cruz Control Panel, choose 
  "Digital Out" in the "VersaJack:" drop down list box in the Output 
  Configuration section of the Main Tab. 

  When in this mode, the VersaJack Digital Out is wired as two digital outputs
  on a single, stereo 1/8" phone jack. Use a stereo Y-cable adapter as shown 
  below to access the two Digital Outputs:

  [image/]rca2mini.gif[/image]

  Tip connector = PCM Digital Out: Connects to White or Black RCA plug
  Ring connector = AC-3 Digital Output: Connects to Red RCA plug.

- The AC-3 Digital Output (ring connector) can send PCM digital audio 
  data (standard stereo) as well as AC-3 (5.1 surround) data. Both 
  digital outputs send digital audio data at a sampling rate of 48kHz. 
  To play standard PCM audio data through the VersaJack AC-3 Digital 
  Output (ring connector), go to the Windows Multimedia Control Panel 
  (Start > Settings > Control Panel > Multimedia) and set the Preferred
  Output Device to Santa Cruz Digital Out. 

  [image/]digconn1.gif[/image]

- The VersaJack Digital Out is of the coaxial (electrical) type. To use 
  the Santa Cruz Digital Out with an optical digital (Toslink) equipped
  decoder, you will need to use an optical-to-coaxial S/PDIF converter, 
  such as the Hosa model ODL-276 Optical Data-Link, made by Hosa 
  Technologies (www.hosatech.com). 
  
      http://www.core-sound.com/co2.html
      http://www.fostex.co.jp/int/pages/products/access/cop2.htm
      http://www.hometheaterworld.com/audautmod11d.html
      http://www.soundprofessionals.com/hardware/digformat.html
      http://www.hosatech.com/digital_products_index.html    (ODL-276 )

- There is a suitable stereo Y-cable for connecting the VersaJack Digital Out
  to a Dolby Digital decoder available direct from Voyetra Turtle Beach, in 
  the Products > Cables & Accessories section of this website. 

- Please see the Help file in the Santa Cruz Control Panel for further 
  information on using cables and plugs to connect devices to Santa Cruz.

                             ******************

Dolby 5.1 Test File:
    You can download a 5.1 test file here:
    http://www.microsoft.com/windowsxp/using/windowsmediaplayer/51audio.mspx

    Please make sure Windows Media Player is the latest version and you are
    running the 4193 Santa Cruz drivers. 
    http://www.turtlebeach.com/site/kb_ftp/585ftp.asp
______________________________________________________________________

                               Echo Cancellation
                               -----------------

Q:  Since Windows XP now supports acoustic echo cancellation do you still 
    recommend having that feature turned on, on my Santa Cruz card?
    Does it enhance the in-built echo cancellation of WinXP? 

A:  We recommend that you use the Echo Cancellation in Windows XP instead.
    Being an operating system component instead of an add-on it can process
    more efficiently.

_____________________________________________________________________________

                                 Effects - FAQ
                                 -------------

Q:  Your article about using Effects in real time allows me to add various 
    effects but they do not seem to include the effect of adding what comes
    up under the "EQ" tab, which is what I want - a severe bass rolloff. 
    I don't see the EQ listed amongst the items in the dropdown list.

A:  Unmute Effect 1 and choose NULL in the effects drop down. Then mute 
    the Line In in the playback mixer so it is not doubled. The EQ will still
    be active but there will be no effect added to the signal just your EQ 
    setting.
_____________________________________________________________________________

   Effects - Using the Santa Cruz Effects on line or mic inputs in real time
   -------------------------------------------------------------------------

You can use the Santa Cruz effects on your input devices in real time, whether
you are connecting to the line input or the mic input.  In this example, we'll
add effects to the line input.  

Connect your line level instrument to the line (blue) input of the card, then
open the Santa Cruz Control Panel.  First, click on the Mixer tab and make
sure that the line in is not muted.  Then click on the Effects tab.

Unmute and select the effects you want to use.  Then, click on the ". . ."
button next to either one of the Effect Mute buttons - this will open 
the Effect Level Mix dialog box.  The control further to the right has a 
drop-down menu beneath it - the effects will be applied in real time to 
whatever is selected here.  Select "Line In" in the drop-down box, and click 
CLOSE.  The line input will now be sent through the effects you have selected.

To record your input with the effects, you'll have to record the Stereo Mix -
this records all output of the card.  To select this as your recording source,
go to the Main tab of the Control Panel.  In the Record Source drop-down box,
select "Stereo Mix".

The EQ does not pass out the rear speaker jack or the VersaJack in 5.1. It 
only outputs to the front speaker jack. It will pass out the VersaJack only
when in Headphone VersaJack mode.

____________________________________________________________________________

                      Microsoft Error reporting - Win XP
                      ----------------------------------

Q:  How do I get rid of the Microsoft Error reporting in Windows XP? 


A:  - Click on Start > Run > type in "gpedit.msc"
    - Follow this path:
      Local Computer Policy > Administrative Templates > System > Error 
      Reporting > Advanced Error Reporting Settings
    - Double-click on "Default application reporting settings"
    - Click on the "Enable" option
    - For the Default: select "Do not report any application errors"
    - Click Apply
    - Click OK

______________________________________________________________________________

                                 MIDI concepts
                                 -------------

It is necessary to understand MIDI if you are interested in doing any creative
work with your soundcard.  


* WHAT IS MIDI?

It's a good bet that most of you have heard of MIDI by now.  For those that 
haven't, it's an acronym for Musical Instrument Digital Interface.  It's a 
standard method for electronic musical equipment to pass messages to each 
other.  These messages can be simple: 
        ("Hey, play a middle C until I tell you to stop") or complex: 
        ("adjust the VCA bias on oscillator 6 to match oscillator 1").

MIDI was developed in the early 80's and proceeded to completely change the 
musical instrument market and the course of pop music. Its growth exceeded 
the wildest dreams of its inventors and it is now firmly entrenched, to the 
point that you can't buy a professional electronic instrument that doesn't  
have MIDI.

Unless you were a musician, you might have ignored this startling growth.  
Now, the MIDI revolution has taken over the mainstream personal computing 
market.  The driving force is multimedia computing.


* WHY MIDI IS COOL

How does MIDI technology relate to multimedia?  You need to understand some of
the problems faced by multimedia producers to answer that one.  Every element
included in a multimedia presentation requires data storage and ultimately 
requires CPU and system bus attention from the computer to be played.

In the case of recorded digital audio, the data requirement can be staggering 
- up to 10 megabytes per minute for CD-quality stereo audio.  When you couple 
this with the requirement to be simultaneously playing other media, such as 
video animation or slideshows, it's easy to see how any computer can get
bogged down.

The main advantage of MIDI playback on the multimedia machine is its rather 
spartan data requirements.  One minute of rather busy music represented as
MIDI data only requires about 20 KB of data, 1/500th the size of CD quality 
digital audio!

Another advantage is that because the sounds being played are coming from a
synthesizer not a constant data stream from your hard drive, you can speed up 
or slow down the music without affecting the pitch.  This really helps when 
you need to time a piece of music to a specific timed event.

Yet another advantage is MIDI's total penetration of the music and lighting 
markets.  With MIDI, you can control such things as fog machines, light shows,
audio & video tape machines, CD players, audio effects, and even anything that
hooks up to AC power!  MIDI gives you the power to add all of these devices 
to your multimedia presentation.


* NO FREE LUNCH

As always, there are some "gotchas".  Not all MIDI synthesizers are the same.
Originally most multimedia soundcards used a synthesis technique called  
"FM Synthesis".  "FM Synthesis" has been replaced by "Wavetable synthesis".

Some companies (such as Turtle Beach) have moved more highly developed 
synthesis techniques from the electronic music market into multimedia with 
great success. Turtle Beach introduced Wavetable synthesis as far back as 1992
with its Multisound card (now called Multisound Classic) and has been
improving Wavetable synthesis ever since.

Wavetable synthesis uses digital audio recordings (samples) of real
instruments to re-create the exact instrument sounds.  The audio quality of 
systems that use "Wavetable synthesis" as opposed to "FM synthesis", is 
equivalent to a compact disc, so the music can sound just as good as any CD.

Although instruments and sound effects can be recreated with the use of 
synthesis, the human voice cannot.  This can be overcome by using a digitized 
audio recording of the voice section of a presentation while playing the MIDI 
sounds in synchronization; the lower the fidelity, the lower the data 
requirement.  Of course, you always have the option of talking above the music
in real time.


* MIDI BASICS

You can think of MIDI as an easily connected network between multiple devices 
(they don't even need to be computers or instruments!).  The most basic
function of MIDI is telling instruments what note to play.  The name of this 
command is a Note On.  

In this regard, MIDI is a lot like an electronic form of the old-style player 
pianos, where a hole punched in a sheet of paper forced a key down on the 
piano's keyboard.  MIDI performs the same task electronically.

The designers of MIDI had a good bit of forethought and made the standard 
extensible through the use of System Exclusive (SYSEX) commands.  These
commands are sent with a special code at the beginning that is ignored by 
all but the desired receiver of the commands.

Since synthesizers have an ability to alter the sound of their musical output,
a command was included to instruct them to change their program, aptly called 
Program Change.               

There are many more messages in the MIDI standard, but these three are the
ones used by 99% of the applications of MIDI.  This brings us to the need for 
voicing standards and General MIDI.


* WHAT IS GENERAL MIDI?

As the MIDI revolution took over the professional music market, people began
to notice that it was very hard to exchange MIDI files and have them sound
right on any system but their own.  
The reason for this was simple:
     Most musicians had widely varying equipment, setups, and even preset 
     voices (if they had the same synthesizer).  There was no standard to 
     ensure that when I compose for "Grand Piano" on preset #12, your preset
     #12 had a grand piano sound on it. In fact, most of the time, the 
     resulting music was more like "staircase jazz" than anything else.

The International MIDI Association recognized the need for a standard set of 
voices that people could use to interchange MIDI files with and developed the
"General MIDI" or "GM" standard.  This standard enumerates 128 standard sounds
and their associated presets.  This means that when a composer uses a
honky-tonk piano sound in a General MIDI file, your sound card's MIDI synth
will play it back as a honky-tonk piano sound and not as a violin section.


* MIDI BUZZWORDS EXPLAINED
 
Like the computer industry, the music industry has developed many acronyms 
and buzzwords.  To the beginner in electronic music making, these can be 
intimidating.  We'll try to explain a few of the most common ones here.


* SYSEX

SysEx stands for System Exclusive, mentioned before.  System Exclusive is a
way for MIDI instruments to send hardware-specific commands.  SysEx messages 
can be used to save and load patch, keyboard, general and device-specific 
parameters.


* SEQUENCER

A sequencer is a software program that records and plays back the MIDI 
music data.  The basic analogy would be that a MIDI sequencer is like a tape 
recorder, except that it only records MIDI data.  Many sequencers exist for 
the PC, including Voyetra's Digital Orchestrator Pro and many more.

Most MIDI sequencer programs now allow you to record audio tracks in 
synchronization with MIDI tracks, allowing you to make complete productions 
including live voices and guitars playing along with MIDI drums, keyboards 
and orchestral sounds. Most film soundtracks and TV commercials are made this 
way nowadays, and some big name pop CDs too! 


* PRESETS

Each manufacturer tends to define the voice architecture of their synthesizer 
using different terms for marketing reasons, but in general terms every 
synthesizer has a number of easily available sounds that it can be called on 
to produce.  These are commonly called presets or patches.  

Most PC based synthesizers offer only the basic 128 General MIDI presets 
required by the MPC-2 specification.  The Turtle Beach Cancun offers over 300 
sounds and 15 drumsets in the Roland GS format, which includes all the General
MIDI sounds with over 200 more. 


* VELOCITY SENSITIVITY

The designers of MIDI knew that simply turning a note on and off wouldn't be
expressive enough to make realistic sounding music so they invented a method 
of including the strength of a note along with the note's play command.  
This is called velocity. 

Most soundcards can be programmed to use the velocity information supplied by 
the sequencer or MIDI keyboard to do many things, like to blend between two 
different wavetables, bend pitch, filter sound, etc.  Velocity variations add 
a lot of life to MIDI music that can otherwise be dull and flat sounding.


* MODULATION

Original analog synthesizers were basically sine wave generators that were 
controlled by a computer or musical keyboard.  The pioneers of electronic 
music swiftly determined that by varying the pitch of an oscillator, a much 
more convincing synthesizer tone could be created.  This effect when applied 
to pitch gives the subtle tremolo of a concert cellist or a contralto opera 
singer.  Modern synthesizers allow incredible versatility in modulating 
different sound sources with sine, ramp, and even random waveforms.


* RECORDING AND PLAYING MIDI 

A commonly asked question is how to set up a Windows session with a sequencer.
In a normal sequencing environment, you want the MIDI OUT of your keyboard 
controller to go to your soundcard's MIDI IN. You should then choose your 
soundcard's External MIDI IN as the MIDI input port in your sequencer
software.  

Your synthesizer, whether it is built into your soundcard or is built into 
your keyboard, needs to receive the MIDI data coming out from your sequencer
program.  If you want to use an external synthesizer for playback, choose the
External MIDI Port (often identified as "MPU-401") as the MIDI Out port in
your sequencer program's MIDI device setup.  If you want to use the built in 
synthesizer on your soundcard, choose the soundcard's Internal MIDI Synth 
(the name will be different for each soundcard).


Polyphony: 
----------
    How many sounding keys that can be depressed at a given moment without
    layering voices.  This is not to be confused with sounds or patches.


Voices:
-------
    A MIDI patch or sound is made up of a certain number of voices or layers
    for example a Piano patch may need 5 voices to produce the complex Piano
    sound. 


______________________________________________________________________________

                                MIDI Controllers
                                ----------------

The Santa Cruz will respond to the following major MIDI controllers:

Pitch Bend
Patch Changes
Mod Wheel             (Ctrl 1)
Main Volume           (Ctrl 7)
Pan                   (Ctrl 10)
Expression            (Ctrl 11)
Reverb                (Ctrl 91)
Chorus                (Ctrl 93)
Reset All Controllers (Ctrl 121)
All Notes Off         (Ctrl 123)

It will not respond to Portamento (Ctrl 65/84) or Sostenuto (Ctrl 66)

_____________________________________________________________________________

                          Mixer Control over Channels
                          ---------------------------

Q:  When I play some .avi  or mpg file ( karaoke w/ subtitle) I want to select
    the audio channel such as right/left/both so that it can mute the vocal
    and only have music on.


A:  As an example, in Virtual 5.1 you can control the Front, Back, Center,
    Sub. If the recorded material distributes certain portions of the music 
    to one of the distinct Channels above, then you will be able to have 
    control over that specific instrument / voice. 

    For more flexibility controlling the levels of various sources, besides
    the Santa Cruz Control Panel, you may also use your Windows mixer: 

    Options > Properties > Other > Check the available boxes > 
    Click OK and you should have all the controls.

______________________________________________________________________________

                                  Portamento
                                  ----------

The Portamento MIDI Controller is not supported by the Santa Cruz.
______________________________________________________________________________

                              Recording - 4 Tracks
                              --------------------

The Santa Cruz includes four accessible recording inputs, arranged as two
stereo pairs:

  - Santa Cruz Default Input (1/2)
  - Santa Secondary Record input (3/4) 

The Secondary Record input is externally accessible by setting the VersaJack
to Analog In. The Secondary Record input is the same as the Aux input, so be
sure not to Mute the Aux input in the Mixer tab. 

The four inputs are not accessible from within the Santa Cruz Control Panel
application.  Here is how to set up a 'pro' audio recording application, 
Cakewalk Pro Audio in this case, with the four recording inputs of the Santa 
Cruz:

NOTE: In Windows ME, 2000 and XP you will need to select 
      "Enable Multiple Wave Out Devices" in the OTHER tab 
      of the Santa Cruz Control Panel. You will need to reboot.


1) Open Santa Cruz Control Panel
 - In Main tab; for Output Configuration > Speaker Mode, choose 2 
    Speaker setup to listen in stereo, or choose Headphones (Front) to  
    listen in headphones. 
 - In the VersaJack dropdown, choose Analog Input

2) Close Santa Cruz Control Panel.

3) Open the Windows Volume Control mixer (Sndvol32.exe). 
   - go to Options > Properties, choose Recording. 
   - Activate the Line In recording input (put a check in its box). 
   - Minimize this instance of the Volume Control mixer 
     (do not close it)

4) Open a second instance of the Windows Volume Control mixer 
   (Sndvol32.exe). 
   - Go to Options > Properties > Other 
   - Choose Second Analog Record device from the Other dropdown list. 
   - Enable the Auxiliary Input and select it as the active recording 
      device. 

5) Open your Multi-Track recording program.
   - For Track 1 choose Left Santa Cruz (default input) as the Input. 
   - For Track 2 choose Right Santa Cruz (default input) as the Input. 
   - For Track 3 choose Left Santa Cruz Secondary Record as the Input. 
   - For Track 4 choose Right Santa Cruz Secondary Record as the Input. 


You should now be able to record up to four audio tracks simultaneously. 
If you do not know how to select an input in your recording application,
please contact the Software Manufacturer for Support.

_________________________________________________________________________

                      Recording - Change Default Settings
                      -----------------------------------

Q:  I have a Santa Cruz sound card and an ATI radeon 9800 All in Wonder card 
    that is capturing S video input. That S video is then fed into the line in
    of the Santa Cruz card.  The problem is that when any application tries 
    to record from the line in, the defaults are loaded in the Santa Cruz 
    control panel.  The default is to record from microphone.  How do I change
    that default to record from line in?

A:  -  Create your preset in the Santa Cruz control panel 
    -  Goto C:\Program Files\Turtle Beach\Santa Cruz\Control Panel\Presets 
    -  Rename Default.wpr to Default1.wpr 
    -  Now rename the preset you made to Default.wpr 
___________________________________________________________________________

      Recording 1 <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
      -------------------------------------------------------------------

                    WARNING!!!! WARNING!!!! WARNING!!!!
                              -----------
Extreme caution should be exercised not to Overload the Sound Card's Input by 
a loud External signal. Even a millisecond brief "spike" can render the board 
useless. A lot of people these days are using External sources to input the 
signal onto their Sound Card, unfortunately, without having any basic Audio
knowledge. Damaging a board in this fashion is a USER ERROR that is not 
covered by any Manufacturer's Warranty. 

                            **********************

Recording: Saving Internet Broadcasts:
Q:  Can the Santa Cruz 6-channel sound card be used to save internet broadcast
    sound to disk? ie - if there is an audio file associated with a webpage, 
    can the audio stream be saved to disk via the sound card? 

A:  Yes, just set the recording source to Stereo Mix. That will record
    whatever you hear out of your speakers.

                            **********************

Recording DaughterCard (Cancun) MIDI to Wave:
If you have installed the optional Turtle Beach Cancun or any other 
daughterboard synth you can find nowadays (as they are an extinct species),
you can record its output to the hard disk. This is useful for converting 
MIDI tracks to digital audio (wave). 

*  Click Start > Programs > Turtle Beach Santa Cruz >  Santa Cruz Control
   Panel 
*  Select the Main tab
*  In the Record Settings section, click on the Record Source drop-down box. 
*  Select 'Synth Daughter Card'

You can use the daughterboard synth to playback MIDI and record its output.

                            **********************

Recording from VersaJack:
On the Santa Cruz, the VersaJack Line-In is mapped to the Aux In (the white
jack on the inside next to CD In and TAD)

If the recording source on the Control Panel is set to 'AUX' and you are
playing something into the Aux In and into the VersaJack Line-In
simultaneously, you will record both sources.

                            **********************

Q:  Does it have the capability to record its own MIDI playback and save it 
    to a .wav file, and if so, with what software program included? Thanks. 

A:  Yes, you need to re-record the MIDI performance data as an audio file. 
    Set the Recording Setting to Stereo Mix. This will record whatever comes
    out your speakers. Open the MIDI track in your MIDI program and then 
    open your audio recording program. Play the MIDI track and record with 
    the audio program.
 
    If you need multitracking software please look at our "Record Producer 
    Deluxe" program. If you just need to record one track you can use 
    AudioSurgeon: www.voyetra.com

                            **********************

Recording thru Line In - No Sound:
Q:  I want to record LPs through the Line In but I get no sound. I selected 
    Line In as the Record Source on the Main tab. Then, I went to un-mute 
    the Line In on the Mixer tab but there's no fader/mute button for the 
    Line In.  In its place, there's a fader for a synth daughtercard, which 
    I do not have.

A:  Right click on a blank spot in the mixer and select Mixer Control and 
    then add the Line In.

                            **********************

Recording MIDI & Audio simultaneously?
    MIDI and Audio CANNOT be recorded at the same time. You can record from 
    the Mic and Line In at the same time by selecting 'Stereo Mix' in the 
    Recording Settings of the Santa Cruz Control Panel. This will record 
    whatever is coming out your speakers. 

    Your may be better off using a small Behringer mixer and connect 
    everything to it and then connect the mixer to the Line In on the card. 
    This way you have more control over the signals and the mixer will also
    compensate for the different impedance and levels of each signal.

                            **********************

Recording: Monitor Input thru VersaJack:
Q:  How do I hear the input from the Versa jack when it has been selected 
    as an analog input device? My Line In is used to monitor/record my
    security camera audio inputs, my Mic Input is used for desk mic.  
    I need to be able to record from live monitor the versa jack input.

A:  It is controlled by the AUX control in the Mixer section. Should be the
    3rd fader from the left. 

                            **********************

Recording: 24 Bit?
Q:  How do I record at 24 Bit? the card only has 16 or 32 Bit to choose from
    on the tab window.

A:  The Santa Cruz will only record up to 16 bits. It is not a 24 bit card.
___________________________________________________________________________

      Recording 2 <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
      -------------------------------------------------------------------

                    WARNING!!!! WARNING!!!! WARNING!!!!
                              -----------
Extreme caution should be exercised not to Overload the Sound Card's Input by 
a loud External signal. Even a millisecond brief "spike" can render the board 
useless. A lot of people these days are using External sources to input the 
signal onto their Sound Card, unfortunately, without having any basic Audio
knowledge. Damaging a board in this fashion is a USER ERROR that is not 
covered by any Manufacturer's Warranty. 

                            **********************

Recording: Gets lost:
Q:  I recently discovered that it will convert MIDI to WAV files. When I try 
    to save the WAV to my hard disk, the file is not being transferred to any
    folder on my computer. I have run numerous searches to prove this. Do you
    have any insight as to how this can be corrected?

A:  Please consult with the software documentation as to what it can do and 
    where it Saves. There is a good chance that the Software may not support 
    Digital Audio Recording and Saving it as a Wave file. The sound card has
    nothing to do with saving a file as a wave.

                            **********************

Recording From my Cassette Recorder issue:
Q:  Can't record from my cassette recorder.

A:  Make sure that:
    - The cassette is connected to the blue Line In jack on the card
    - The Line In is not muted in the mixer
    - The Recording Source is set to Line In in the Santa Cruz Control Panel
_______________________________________________________________________________


                Recording from Multiple Sources simultaneously
                ----------------------------------------------

This card is designed to either record from one, single input at a time 
or to use a Stereo "mix" of inputs. 

1. Click Start > Programs > Turtle Beach Santa Cruz > Santa Cruz Control Panel
2. Select the Main tab
3. In the Record Settings section, click the Record Source drop-down menu. 
4. Select "Stereo Mix"

Now all the various inputs and their volume controls are active and you will
be able to record from any combination of inputs. For those inputs that you
want to record from, raise the volume. For those inputs that you do not want 
to record, lower their volume faders all the way down or mute them.

NOTE: 
This should not be confused with "multi-channel" recording in professional
audio applications. This article is meant to explain how to make a stereo
(two-channel) recording. 

                            **********************

Q:  Can the Santa Cruz record from 2 sources at the same time?

A:  The Santa Cruz can record from two or more sources at the same time. 
    Here is how:
    
    From the Santa Cruz Control Panel > Main Tab select "Stereo Mix" as the 
    Recording Source and all the sounds you hear through your speakers will 
    be Recorded. In other words you can record the sounds coming through: 
    Line In, Mic In and an MP3 (that is playing) at the same time.

    "Stereo Mix" will combine all the Sources and route them to the recording
     bus.

                            **********************

                    WARNING!!!! WARNING!!!! WARNING!!!!
                              -----------
Extreme caution should be exercised not to Overload the Sound Card's Input by 
a loud External signal. Even a millisecond brief "spike" can render the board 
useless. A lot of people these days are using External sources to input the 
signal onto their Sound Card, unfortunately, without having any basic Audio
knowledge. Damaging a board in this fashion is a USER ERROR that is not 
covered by any Warranty. 
___________________________________________________________________________

Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 1
------------------------------------------------------------------------------

You can record your favorite old LPs or analog tapes to your computer and make
audio CDs. This involves recording the LP or tape to the computer's hard drive
using AudioSurgeon and your soundcard's Line Input. To record an LP or another
analog source to your hard drive:

1.  Obtain a cable: 1/8" stereo miniplug that splits off into stereo RCA male
    plugs:
     [image/]rca1_8ml.gif[/image] 
     (available in the Accessories section on our Web site)

2.  Connect the Tape Monitor outputs of your Stereo Receiver, integrated
    amplifier or phonograph preamplifier to the stereo Line In on your 
    soundcard. 

    [image/]lp2cd_01.gif[/image]

3.  - Vinyl Record / LP: 
        Place your LP on the turntable and set your stereo's input selector
        to PHONO.
    - Tape / Cassette:
        Place your cassette or Reel to Reel Tape on your Tape Deck and 
        set your stereo's input selector to TAPE.   

4.  On the computer, open AudioSurgeon.  

5.  Select the File menu and open a new file.  Set the Sound selection to 
    CD Quality – PCM 44.1kHz – 16 bit stereo and press OK.

6.  Press the Record button in AudioSurgeon.  It will now flash indicating 
    that you are in Record Standby mode.  

7.  Open your soundcard's mixer controls and select Line In as the recording
    source.  If you are using the Turtle Beach Santa Cruz the mixer 
    application should be set up as indicated in the diagrams below:

[image/]sccpl_1.gif[/image]

[image/]scmixer.gif[/image]

8.  Leaving AudioSurgeon in Record Standby play a selection from the LP / Tape
    and watch the LED-style level meters in AudioSurgeon.  It is a good idea 
    to start with a piece that has a loud portion.  This will allow you to set
    the levels so that no part of the recording will overload. 

    [image/]surgled.gif[/image]

    The second red level indicator to the far right in the AudioSurgeon 
    level meters is the "0.0" mark.  Digital recordings cannot go over "0.0"
    or you will get overload distortion ("0.0" indicates "full scale").  
    
    If the audio level indicators stay lit at the end of the scale for too
    long, your recording will probably come out distorted.  On the other 
    hand, you want to see the yellow LEDs light up often, so that your  
    recording doesn't come out too faint.  

    Using your sound card's mixer, adjust the Line Input level until you find
    a good compromise setting that keeps the yellow indicators lit most of 
    the time, but doesn't let the loudest peaks go all the way to the red end
    of the scale. 

9.  Once you are satisfied with your recording levels, start the recording 
    in AudioSurgeon by pressing the Record button again.

10. Now start your LP or Tape from the desired point.  You can edit out 
    the blank space at the beginning of the track later, after the recording 
    has completed. If you have sufficient hard disk space, you can record the 
    whole side of the LP or tape as one long continuous file.  Alternately, 
    you can also record one track at a time.

11. Stop the recording by clicking the Stop button in AudioSurgeon or 
    by pressing the space bar on your keyboard. You should now see the 
    recording displayed as a waveform in AudioSurgeon.

[image/]surg_01.gif[/image]

12. The screen capture above shows a whole side of an LP recorded as a single
    wave.  Use the + and -  buttons located in the lower right hand corner to
    expand the view.  Once expanded you will be better able to recognize the 
    break between songs. 

[image/]surg_02.gif[/image]

13. On the screen shot above, note the blue highlighted section. This
    represents one track on the LP.  Also look just below the play controls 
    and note the small waves view that shows you your position in the whole 
    wave file. 
 
    Note it is highlighted in blue.  If you want to maintain the original 
    full LP wave, then use the copy command to copy the selected section to 
    a new file. If you do not wish to save the full original wave, then use 
    the cut command. Using copy will require that there is sufficient hard 
    disk space.  In this example we will use copy.

14. Open a new file – File -> New and select CD Quality. 

    [image/]surg_04.gif[/image]

15. After opening the new file, paste the selected item into the new file. 
    The result will look like the example below.

[image/]surg_03.gif[/image]

16. Now use the File – Save as - command to save the individual song track as
    a new file on your hard disk.  You can then import it into your favorite 
    jukebox program, where you can use the Tag Editor to fill in Artist /
    Album information.

    [image/]surgsav.gif[/image]

17. Repeat steps 13 - 16 for each track in the recording.

18. You can also edit the Wave file to your liking in AudioSurgeon or 
    add effects. Please see the help files for help with these different 
    features.
_____________________________________________________________________________

Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 2
------------------------------------------------------------------------------

Breaking Up Tracks:
    If you record the whole side of a LP or tape, you can break it into 
    individual tracks more efficiently by starting at the end of the file 
    and working back until you see the first point of silence.  Select / 
    highlight the audio from the end until the first point of silence and use
    the cut command to remove it from the original.  

    Now open a new 44.1 kHz – 16 bit file and paste the audio you cut into 
    the new file.  Name this file and save it.  Now when you go back to the
    original, the file will end on the next to the last song. Continue the
    process until all the individual tracks have been cut and saved.

                            ********************

Signal Is Weak:
    Since the Tape Monitor outputs of a typical receiver are often 
    inadequately buffered and amplified, the soundcard's Line In may not 
    "see" a hot enough signal to make a good recording. In such cases, you 
    will get too much hiss and/or hum, with the music coming through only 
    faintly.  A solution for this is to connect your turntable to a standalone
    phonograph preamplifier available at Radio Shack or Audio stores.

                            ********************

Continuous Buzz Noise:
    This is typical Ground issue. Your Turntable besides the Left & Right 
    RCA Cables should have another thin Cable that provides Ground to be 
    connected to the Receiver or Stereo Integrated Amplifier. If you are 
    connecting your Turntable directly to the pre-amp (bypassing the Receiver)
    this Ground Cable must be connected to the Ground of your Pre-Amp or Audio
    Mixer otherwise the BUZZ will be also get recorded on your Hard Drive.    

                            ********************

                    WARNING!!!! WARNING!!!! WARNING!!!!
Extreme caution should be exercised not to Overload the Sound Card's Input by 
a loud External signal. Even a millisecond brief "spike" can render the board 
useless. A lot of people these days are using External sources to input the 
signal onto their Sound Card, unfortunately, without having any basic Audio
knowledge. Damaging a board in this fashion is a USER ERROR that is not 
covered by any Warranty. 

In AudioSurgeon, open the 'Record Wizard' drill down to the Record Levels 
screen then adjust the Record Level and Volume sliders to their minimum 
settings before switching an input signal to the card. 
___________________________________________________________________________

  Recording LP phonograph records to .WAV file for CD burning (FAQ) Advanced
  --------------------------------------------------------------------------

Q:  How can the Tape Monitor output of my stereo receiver be "inadequate" 
    for sending a good level to my soundcard's Line In? 

A:  The Tape Monitor outputs in a typical stereo receiver are not amplified 
    in any way; they simply pass the audio straight from the phonograph
    preamplifier through to the Tape Monitor output jacks, with no additional
    help from any amplifier circuits. 

    The phono preamp output circuits found in most stereo receivers are only
    designed to work well when connected to the stereo receiver's internal 
    inputs or the inputs of a cassette deck. They were never designed to drive
    more difficult loads like the line input on a soundcard.
                          
                              **********

Q:  What is so "difficult" about a PC soundcard's inputs? 

A:  Many people must use long (6 feet or longer) audio cables to connect from
    their stereo setup to their computer.  It takes extra *current* to drive 
    the long interconnect cables between the stereo's Tape Monitor outputs and
    the soundcard's Line Input, so a phono preamp's outputs may "load down"
    while trying to drive the signal all the way to the sound card). This will
    result in a very weak signal that lacks highs and lows.  The extra boost 
    provided by a standalone phono preamp or mic mixer will fix this problem. 

                              **********

Q:  Why does this work better with a mixer? 

A:  An audio mixer has buffer amps at its outputs that are *designed* to 
    drive difficult loads, like a rack of PA amps and electronic crossovers 
    located 15 feet away from the mixing position, for instance. Compared to
    this, the Line In on your soundcard is a piece o' cake to drive! 

                              **********

Q:  Why do phonograph records need an RIAA preamplifier in the first place? 

A:  The grooves of an LP record need to be made extremely small in order 
    to hold all the audio information. At the same time, larger grooves are
    needed to reproduce low frequencies. If the grooves are made too large,
    the needle will leap out of the grooves on the record surface. To hold 
    the entire audio spectrum within small grooves, the bass frequencies are
    intentionally turned down during the making of the master disk. The LP 
    record is a copy of this master disk.  

    When the LP is played back on the listener's record player, an RIAA phono
    preamp adds a specifically tailored low frequency boost and high frequency
    cut, called the "RIAA equalization characteristic".  This results in a 
    "flat" frequency response during playback ("flat response" means "no 
    artificial boost or cut of any audible frequencies"). 

    Here is an illustration of the RIAA Frequency Response characteristic.  
    Notice how the bass frequencies are boosted, the midrange frequencies are
    left alone, and the treble frequencies are attenuated.  This is exactly 
    the opposite of what the frequency response is coming directly from the
    phonograph cartridge. The end result is flat response, the same as what 
    was on the original master tape from which the LPs were cut. 



     Low Frequency Rolloff = 16Hz
         |    ____     Low Frequency Breakpoint
         |   /    \      = 59Hz (Gain= 29 dB)
      +20|  /      \
    G    | /        \ 
      +10|           \   Mid Frequency Breakpoint
    A    |            \    = 590Hz (Gain= 20 dB)
       dB|             \_____________
    I    |                           \
      -10|      Hi Freq Breakpoint    \
    N    |                       = 2122Hz 
      -20|                              \
         +---+-------+--------+---------+--------
         10Hz    100Hz    1kHz    10kHz Freq-->



    If you connect your record player directly to the Line In of your 
    soundcard, you will get a faint, "honky", "thin" sound.  Please use a 
    properly designed RIAA preamp for best results. 

                              **********

Q:  How do I hook up my record player (and receiver) into a mixer and then 
    to my soundcard? 

A:  LP Record Player RCA plug outputs ---> Stereo Receiver Phono Inputs  
    ---> Stereo Receiver Tape Monitor Out ---> Mixer Line Input
    ---> Mixer Main Output ---> Soundcard Line In. 


    Or.... 

    LP Record Player outputs ---> Mixer Phono Inputs (if present) ---> 
    Mixer Main Output ---> Soundcard Line In.


    Or for a stand-alone phono preamp... 

    LP Record Player outputs ---> Phono Preamp Inputs ---> 
    Phono Preamp Outputs ---> Soundcard Line In.

                              **********
_______________________________________________________________________

                        S/PDIF - Digital Input question
                        -------------------------------

Q:  Can I feed an AC3 or DTS stream into the digital input on Santa Cruz
    and have the software DVD decoder(like WinDVD) decoded the AC3/DTS 
    and playback via the Santa Cruz 5.1 audio outputs? This way I can use 
    external player as digital audio source and using the PC as AC3/DTS
    decoder.

    I think there is also an internal digital input on Santa Cruz, can 
    it do the same as mentioned above?


A:  WinDVD will not decode from an external S/PDIF input. It only decodes 
    from the CD-ROM drive.

    The CD digital input on the Santa Cruz is for CD-ROM drives.
______________________________________________________________________________

                                    Sampling
                                    --------

* WHAT IS SAMPLING?

Sampling, in musician's terms, is the process of converting a sound to a
series of numbers that can be stored and manipulated by a computer. The term 
sampling comes from a description of the physical process used by the hardware
that converts sound waves to digital data, which periodically takes a sample
of the input wave and converts it to digital data.

To master the Multimedia PC's digital audio capabilities, it is important to
understand at least a little bit of the mechanics of sampling – how it works,
and what its limitations are.  This in turn requires some knowledge of the 
physics of sound.  To that end, we have provided some background information
on sound and sampling in this section.  It's not our intention at this point
to bring you up to the level of a graduate acoustics engineer, but this should
be enough to get you started.


* THE BASICS OF SOUND

Simply put, a sound is a fluctuation in air pressure that can be sensed by 
our ears.  When something happens that creates a sound (such as a tree falling
in the woods) the air vibrates in a certain way.  These vibrations are called
sound waves.  Our ears sense these waves and send signals to our brains,
which then interpret the sound and tell us what it means.

The part of the brain that deals with sound is an especially complex and
wonderful piece of software (or wetware, as programmers like to call it).  
It takes the chaotic fluctuations of the sound waves and transforms them 
into a continuum of frequencies – that is, independent rates of vibration.

This transformation is what allows us to enjoy music, to recognize words, 
to tell whether a recording was made in a bathtub or a cathedral – in short,
it is the key to the way we extract information from sound.

Because the concept of frequencies is so important to the way we interpret
sounds, it should be no surprise that audio engineers, musicians, and others
who deal with sound use frequencies to describe the contents of a sound.

Frequencies are measured in units of hertz (abbreviated Hz).  A hertz is
defined as one cycle per second.  Human beings can hear frequencies in 
the range of 20 Hz to 20,000 Hz – that is, vibrations that repeat between 
20 and 20,000 times per second.

The most simple sound is something called a sine wave.  A sine wave consists 
of a single frequency.  As you may have guessed, the sine wave does not exist
in nature – it is a theoretical abstraction that is used primarily in
analyzing, testing, and simulating audio, electrical, and mechanical systems.

All sounds that occur in the real world, including natural and synthesized
instruments, sound effects, narration, and anything else you can think of, 
contain many different frequencies.  The exact frequency values of these 
components of the sound, as well as their relative levels and the way they 
change over time, are what let us distinguish one sound from another.

The reason that it is so important to understand the frequency content of a
sound is that most audio systems – whether you're talking about a telephone,
an ultra-high quality stereo system, or the soundboard in your PC – can only
handle a limited range of frequencies.

For example, the frequency response (or bandwidth) of a telephone is somewhere
in the range of 400 Hz to 8,000 Hz.  This is substantially less than what we
can hear, but it's all that is necessary to convey the important information
in a person's voice.  (It also explains why the telephone sounds so lousy in
comparison to, say, an FM radio.)  Many of the requirements of sampling limit
the frequency response of sampling systems like that found in your PC, as
we'll learn in the next section.


* SAMPLING SOUNDS

A microphone works in a manner similar to an ear.  When a sound strikes a
microphone, the mike produces an electrical wave that is (more or less) an
exact replica of the pressure wave that produces the sound.  Because there is
a one-to-one correspondence between the air pressure and the voltage coming 
out of the mike, this wave is called an analog signal.
 
You've probably heard the term "analog" used to describe certain types of
audio equipment, such as analog tape recorders, etc.  When someone describes
an audio device as an "analog" device, it means that the machine's circuitry
operates only on the analog waveform that represents the sound.

Computers, on the other hand, do not make use of analog signals. Computers
operate in the digital realm, where everything is represented as a series 
of on/off switches, or bits.  Therefore, to store a sound in a computer's 
memory, it is necessary to convert the continuously changing analog signal 
that represents the sound to digital data.

Not surprisingly, the device used to convert the analog signal to digital 
data is called a digital to analog converter, or DAC.  This outputs a number, 
in binary format (0's and 1's), that represents the input signal at any given
instant in time.

Now all we have to do is store those numbers in memory, and we'll be able to
say we have the sound stored, right?  Well, yes and no.

The numbers put out by the DAC do represent the sound – but for a variety of
reasons, it's impossible to store every one of them in memory.  The way this
problem is handled is to sample the output from the DAC at a regular rate. 
This rate, called the sample rate, is one of the most important factors in
determining the quality of a sampled sound.


* SELECTING A SAMPLE RATE

The sample rate is also sometimes called the sampling frequency, because it
too can be measured in hertz.  From this, you can probably deduce that there
is an important relationship between the sample rate and the frequency 
content. Take a look at the following diagram.  This shows a signal that 
contains a single frequency (a sine wave) which we'd like to sample.

                 
     |         '  |  '                       '  |  '                       '
     |        |       |                     |       |                     |
     |       |         |                   |         |                   |
     |      |           |                 |           |                 |
     |                   |               |             |               |
 Voltage (+/-)            |             |               |             |
     |                     |           |                 |           |
     |                      |         |                   |         |
     |                       |       |                     |       |
     |                        '  |  '                       '  |  '
     |---------------->
           Time


There are a lot of things you can say about the sine wave, but for now, take
note of two facts:  it is very regular, and it has a single high point and a
single low point.

Because of these two facts, and thanks to the physics of electronic filtering
(which we will not be discussing here!), it turns out that it is only
necessary to sample a sine wave twice during each cycle to get a 
"complete picture" of it.

For more complex waves, such as those associated with sound, the same thing is
true.  Even though real-world sounds are made up of many different 
frequencies (as opposed to the single frequency found in the sine wave), 
they can be sampled adequately by using a sample rate that is twice as high as
the highest frequency in the signal.  This is important.  It bears repeating:

_____________________________________________________________________
To sample a signal properly, the sampling frequency must be at least | 
twice as high as the highest frequency component in the signal.      |
_____________________________________________________________________|

This fact, which can be proven by rigorous mathematical analysis, is the most
important single notion in sampling.  If you sample at a rate that is at 
least twice the highest frequency in your input signal, everything will be 
OK.  If the sample rate is less than twice the highest frequency, however, 
you'll get an inaccurate representation of the input.  But what does "an 
inaccurate representation" mean?

In this case, it means a lot.  When a signal is sampled at a rate less than
twice its highest frequency, very strange things happen.  The math behind 
this is quite complex and not at all obvious, (so we won't go into it), but 
what happens is that new frequencies are generated and added to the sampled 
sound. These frequencies are related to both the input frequencies and the 
sample rate in such a way that are virtually guaranteed to sound unpleasant. 
This phenomenon is known as *aliasing*.


* ABOUT ALIASING

This phenomenon is one of the nastiest bugaboos is the world of sampling. 
Fortunately, aliasing is not a serious problem with most modern sampling
systems.  These devices include special circuits, called anti-aliasing
filters, which automatically restrict the bandwidth (or frequency content)
of the input signal based on the sampling rate.

For example, if you tell your PC to digitally record a sound at a sampling 
rate of 12 kHz, it sets its anti-aliasing filters to reject any frequencies 
higher than 6 kHz.  A similar filter is used on the output when the sound is 
played back, to smooth off the "rough edges" created when the analog data is 
digitized.

The sample rate used by a particular sampling system can usually be set in 
its software, though the upper value is limited by the hardware.  Compact 
disks use a fixed sample rate of 44.1 kHz, while digital audio tape (DAT) 
players work at either 44.1 or 48 kHz.

The Multimedia PC document issued by Microsoft specifies that the sound
hardware be capable of sampling at 11.025 kHz and 22.050 kHz, at a minimum. 
All MPC-compatible sound hardware can perform at this level, though some
boards are capable of delivering CD-quality performance (44.1 kHz sampling 
rate).


* SAMPLING RESOLUTION

Another important factor in determining the quality of a sampled sound is the
sampling resolution.  This term refers to the number of discrete levels that
are used in the analog to digital and digital to analog conversion processes.

Sampling resolution is measured in bits, which refer to the amount of memory
required to store each individual sample.  The number of different values 
that can be stored in a collection of bits is equal to 2 raised to the
"bit'th" power.  For example, an eight bit sample is digitized to 2 to the 
8th power, or 256, different levels.  A sixteen bit sampling system, on the 
other hand, senses 2 to the 16th power, or 65536, different levels.

Obviously, the more bits of resolution that are used, the more closely the
sampled signal will represent the analog signal, which has an essentially
infinite resolution.  However, higher resolutions require more memory, 
so some tradeoffs must be made.

Sixteen bits is generally accepted as the lowest sampling resolution that 
can be used to record and play back high fidelity sound, while 24 bit 
resolution is now preferred for professional applications.

Unlike the sample rate, the resolution of a sampling system is usually
determined by the hardware.  The minimum resolution that is permitted 
for MPC hardware is 8 bits, as used in many PC games.  Compact disks and 
digital audio tapes use 16-bit samples, though many players only use 14 bits 
in their output circuitry. Professional recorders may use 18, 20, or even 
24 bits.  


* LOOPING

Back in the early days of sampling, when computer memory was rationed out 
in 16K memory chips, musicians were faced with a serious problem.  How could
sustained musical sounds, like a trumpet or violin note, be stored in RAM,
without investing a small fortune in memory?  Part of the solution, of course,
was to use low sample rates and resolution, but an equally important factor
was the development of sample looping.

Consider the sound of a trumpet.  After an initial attack transient, in which
the nature of the sound is changing rapidly, it reaches a "steady state", in 
which the sound changes very little.  At this point, each cycle of the trumpet
waveform is pretty much identical to the one before it.  Because of this, it
is possible to simply delete most of the trumpet sample from memory, and then 
instruct the sampler to repeat a single cycle of the waveform.  
Musicians call this process, logically enough, looping.

While looping is simple in theory, it is a bit more complicated in practice. 
For example, most musical instruments have subtle periodic changes in pitch
and timbre during their steady state period.  Looping a single cycle of 
the waveform therefore results in a sound that is static and lifeless – more 
like a cheesy organ than a living, breathing instrument.

As sampling moved out of the laboratory and into the keyboard rack, other
complications were encountered and dealt with along the way.  
Thanks in no small part to the difficulty of creating a good loop, programs 
like Voyetra Turtle Beach's Patch Editor, have become very popular with 
musicians.  However, for the sound effects and narration gigs that are the 
primary applications for the Multimedia PC, looping is a lesser concern.  
Even so, there are a variety of uses for looping in this arena, ranging from 
simple repetitions of sounds to "Max Headroom" stuttering effects.


* REFERENCES:
De Furia, Steve and Scacciaferro, Joe - The Sampling Book - Hal Leonard Books 
Pohlman, Ken - Principles of Digital Audio.
----------------------------------------------------------------------------


* SAMPLING TECHNIQUES

This section will take you through several procedures that you will commonly
use to acquaint you with Sampling.


* SAMPLING FROM A MICROPHONE

The input circuitry on many soundboards is designed for sampling directly from
a microphone.  This is convenient if a microphone is the only piece of audio
gear you own, but for a variety of reasons, it is much easier to get a good
sample if you first record your voice on a tape deck, and then sample the
sound from the tape, as described in the next section.

When recording from a microphone, it is important to obtain the highest
possible level without overdriving the sound hardware's analog to digital
converter.  Monitoring the level meters in the Record dialog is the best 
way to ensure this.  As you speak into the mike, the indicator in the meter 
should just barely touch the top of the meter at its highest point.  
Don't let it slam again.


* SAMPLING FROM A CD OR TAPE

Depending on which sound board you use, there may be some signal level
matching problems when recording from such a source.  CD players and tape 
decks output something called a line level signal, which is much "louder",
electrically speaking, than the signal from a microphone.  
While many soundboards can accept either line or mike signals, some (including
the original Sound Blaster) are designed to accept only microphone signal 
levels. Sampling directly from a CD with such a board will result in serious
distortion.

The solution is to use a special "attenuator plug", which reduces the output
level of the CD player to match that of a microphone.  This might sound like
an esoteric, hard-to-find beast, but it's not: Radio Shack carries attenuator
plugs. Connect this between one channel of your CD player or tape deck and the
soundboard's microphone input.

If you're sampling from a stereo sound source like a CD or taped music,
there's another problem: many soundboards can only handle mono signals.  
In this case, you'll need to put an audio mixer between the source and 
the mono line input in order to mix the two stereo channels to one.

_______________________________________________________________________________


                  VideoLogic DigiTheatre to Santa Cruz hook up
                  --------------------------------------------

Background Info
----------------
The VideoLogic DigiTheatre 5.1 speaker system that used to be sold by VTB
is a specially customized version for use with the Turtle Beach Santa Cruz 
6-Speaker sound card. 

- Dolby Digital (AC-3) is a surround sound playback format where six separate
  audio channels are encoded into a standard two-channel digital audio data 
  stream. In order to play back the six audio channels, a "Dolby Digital 
  decoder" must be used to decode the encoded audio data stream. 

  In a stand-alone DVD playback system, the "decoder box" contains the 
  circuitry for decoding the Dolby Digital data and sending the six channels
  to the appropriate amplifiers and speakers. 

  This version of the VideoLogic DigiTheatre sold by Voyetra Turtle Beach does
  not come with a decoder box, as the DVD player software in the PC takes care
  of decoding the Dolby Digital audio data for surround playback through the 
  six outputs of the Santa Cruz. 

- "5.1" refers to a particular type of multi-channel speaker setup, where the
  "5" refers to five full range speakers and the ".1" refers to a Low 
  Frequency Effects (LFE) channel played through a subwoofer (bass speaker).
  The functions of the six channels are assigned as follows:

[image/]51chnls.gif[/image]

When the PC system is properly configured for Dolby Digital 5.1 playback, 
the six outputs of the Santa Cruz correspond to the six channels (5 full-range
plus 1 subwoofer) in the following manner:

5.1 Channels    | Santa Cruz Outputs
------------      ------------------
Front Left      = Santa Cruz Front Speakers Left (channel 1)
Front Right     = Santa Cruz Front Speakers Right (channel 2)
Rear Left       = Santa Cruz Back Speakers Left (channel 3)
Rear Right      = Santa Cruz Back Speakers Right (channel 4) 
Center (dialog) = Santa Cruz VersaJack Center (channel 5)
LFE (subwoofer) = Santa Cruz VersaJack Subwoofer (channel 6)



How Does It Work?
-----------------

- After the software DVD player decodes the audio data, the Santa Cruz sends 
  the six audio channels out through its six outputs. 
- The six Santa Cruz line level outputs feed the six inputs on the DigiTheatre
  subwoofer/amplifier unit. 
- The DigiTheatre subwoofer/amplifier unit amplifies the line level signals 
  coming from the Santa Cruz and sends the audio channels out to its six 
  speakers. 



How Do I Hook it up?
--------------------
You will need three (3) Y-cables with a stereo 1/8" mini phone plug on one end
and a pair of RCA plugs on the other. Here is an illustration of a typical
1/8" stereo to dual RCA Y-cable: 

     [image/]rca1_8ml.gif[/image]

To connect the six outputs of the Santa Cruz to the six inputs on the 
VideoLogic DigiTheatre:

1) Connect the first Y-cable's 1/8" mini phone plug to the Santa Cruz
   VersaJack.
 
2) Connect the first Y-cable's white RCA plug to the "Centre" channel  
   input jack on the DigiTheatre subwoofer/amplifier unit.

3) Connect the first Y-cable's red RCA plug to the "Subwoofer" input jack 
   on the DigiTheatre subwoofer/amplifier unit. 

4) Connect the second Y-cable's 1/8" mini phone plug to the Santa Cruz 
   Front Speaker output jack. 

5) Connect the second Y-cable's white RCA plug to the "Front Left" input jack
   on the DigiTheatre subwoofer/amplifier unit.

6) Connect the second Y-cable's red RCA plug to the "Front Right" input jack
   on the DigiTheatre subwoofer/amplifier unit.

7) Connect the third Y-cable's 1/8" mini phone plug to the Santa Cruz Back 
   Speaker output jack.

8) Connect the third Y-cable's white RCA plug to the "Rear Left" input jack 
   on the DigiTheatre subwoofer/amplifier unit.

9) Connect the third Y-cable's red RCA plug to the "Rear Right" input jack
   on the DigiTheatre subwoofer/amplifier unit.

The DigiTheatre subwoofer/amplifier unit must be plugged into a suitable AC
outlet and powered on. 

The DigiTheatre comes with speaker cables for connecting the center, front and
rear speakers to the subwoofer/amplifier unit. There are two front speakers
(left and right) and two rear speakers (left and right). 

The Front speakers have a separate woofer (low frequency) and tweeter (high
frequency) in each cabinet. The Rear speakers are smaller, with a single full
range driver in their cabinets. 

There is only one Center speaker, which is slightly larger than the Front
speakers are.

The Subwoofer/Amplifier unit is the largest box, with the RCA input jacks and
speaker output terminals. 



Where Should I Place My Speakers?
---------------------------------
Here is an illustration of a typical 5.1 speaker setup:

    [image/]51spkrs.gif[/image]

Be sure to connect the red and black speaker wires to the subwoofer/amplifier
unit so that the red wires all go to the Positive "+" terminals and the black
wires go to the Negative "-" terminals. 

The Positive terminals are color-coded in red, while the Negative terminals
are color-coded in black. Simply connect the red wires to the red terminals,
and the black wires to the black terminals. This helps makes proper hookup
easy. 



How Do I Set the Santa Cruz Control Panel Software?
---------------------------------------------------
In the Main Tab > Output Configuration:

1) Set the Speaker Mode to "6 Speaker".

2) The VersaJack should be set to "Analog Out". 

3) If you are playing a DVD with a Dolby Digital 5.1 soundtrack, make sure
   to disable "Virtual 5.1" (the button should not be lit). 

4) If you want to hear 5.1 surround effects from a two-channel stereo source,
   enable "Virtual 5.1" (the button should be lit). 

5) If you are playing a PC game with a "positional audio" soundtrack, you
   might want to enable "Virtual 5.1" but turn down the volume of the Center
   Speaker in the Santa Cruz Control Panel > Main Tab > Master section. 



How Do I Set My Software DVD Player to 6 Speaker Output?
--------------------------------------------------------
In order for you to hear fully decoded Dolby Digital 5.1 surround audio from
your PC-based DVD playback system, your DVD player/decoder software must
provide an option for "6 Speaker" or "5.1" playback that sends the six
channels to the six outputs of the Santa Cruz sound card. 

At the time of this writing (August 2000), Dolby Digital 5.1 playback through
the six analog outputs of the Santa Cruz was successfully tested using
Intervideo WinDVD 2000 (available for $29.99 from www.intervideo.com) and
CyberMedia PowerDVD. 

Older version software DVD players may not provide the option for 6 Speaker
playback with the Santa Cruz. If this is the case with your DVD software, 
it should be possible to upgrade it to a later version that provides this 
feature. Please contact the manufacturer of your software for information. 
 

________________________________________________________________________

                 Windows Mixer - Volume Control - Where Is It?
                 ---------------------------------------------

Start > All Programs > Accessories > Entertainment > Volume Control.
_____________________________________________________________________________

                   Zero-latency monitoring of audio playback
                   -----------------------------------------

Q:  Does your card allow zero-latency monitoring of audio playback while
    recording new audio?  This is essential to recording a song one track
    at a time. 

A:  Yes it does.
______________________________________________________________________________

===============================================================================
                                   3rd Party
===============================================================================

                      ASIO and GSIF (GigaSampler) Support?
                      ------------------------------------

ASIO and GSIF (GigaSampler - now GigaStudio by Tascam) are proprietary 
technologies implemented by their respective manufacturers.  

We generally do not implement ASIO support for our products, as ASIO is 
a programming interface geared to pro audio content production, and we 
concentrate on home audio/consumer products. 

This Sound Card's WDM audio driver supports low-latency for audio applications
through Microsoft's documented WDM Kernel Streaming (WDM KS) interface. 
WDM KS is a standard, available for use by any audio application should 
they take advantage of it. 

Developers can obtain a free white-paper and sample application from 
Microsoft, which documents using this method with any WDM Audio driver here:
    http://microsoft.com/whdc/hwdev/tech/audio/DirectKS.mspx
There are no plans for ASIO driver or GSIF (GigaSampler) support.
_____________________________________________________________________________

                 Cakewalk suggestion for: "Audio Driver Error"
                 ---------------------------------------------

The following is posted at Cakewalk's Web Site: 
http://cakewalk.com/Support/kb/kb2003174.asp 

                       ******************************

AUDIO DRIVER ERROR
The information in this article applies to:

    * SONAR 4 Producer Edition
    * SONAR 4 Studio Edition
    * SONAR 3 Producer Edition
    * SONAR 3 Studio Edition
    * SONAR 2
    * SONAR 1

Audio Driver Error: The following driver(s) either do not support the current
audio format, or are in use by another application.

Users may get this error message when setting the Driver Bit Depth or Sampling
Rate beyond the capabilities of the currently selected sound card.

1. Go to Options > Audio > General and reduce the Driver Bit Depth to 16
   and the Sampling Rate to 44.1. This is CD-quality and is the best option
   for most users. Please keep in mind that while many consumer cards such as 
   the Creative Labs Audigy advertise 24-bit capabilities, their drivers only
   support 16-bit recording/playback.

2. If your soundcard's clock can be controlled via an external connection
   (ie Word Clock, ADAT, etc) or via a control panel, please make sure that
   the device's current sampling rate matches the settings in SONAR.

3. Your card may also be in use by another program on the computer. To
   eliminate this problem, please close all applications running in the
   background such as Real Player, Winamp, etc and turn off all Windows Sounds
   from the Control Panel. You may then need to restart SONAR.


Copyright © 2005 by Twelve Tone Systems, Inc. All rights reserved.
__________________________________________________________________________

                 Connecting my Computer to my Stereo - How to:
                 ---------------------------------------------

1. Get a good quality, shielded audio cable with a 1/8" (Mini) stereo plug
   on one end and two RCA plugs (labeled L/R) at the other end.
     
        [image/]rca1_8ml.gif[/image] 
   [image/]hifi2pc.gif[/image]
2. As with all Hi-Fi equipment, caution should be exercised during
   connections. Turn the power OFF for all gear until you are certain the 
   connections are correct.

3. Plug the 1/8" end into the Line Out of the sound card.
 
4. Plug the RCA end into the CD input of your stereo (observing Left & Right
   orientation).

                       *****************************

                             Ground Loops:  

If you experience a low frequency 'hum' this is known as a Ground Loop.
Radio Shack carries transformers for about $15, and they work very well.
  
      Radio Shack ground loop isolator (product #27-054) 

http://www.radioshack.com/product.asp?catalog%5Fname=CTLG&category%5Fname=
CTLG%5F002%5F001%5F019%5F008&product%5Fid=27%2D054

      Read more about ground loops at: 
      http://www.elect-spec.com/faqgrdl.htm 

______________________________________________________________________________

    Connections - How do I connect my guitar amp directly to my sound card?
    -----------------------------------------------------------------------

DO NOT ATTEMPT THIS UNLESS YOUR GUITAR AMP HAS A LINE-LEVEL OUTPUT. 
If it does, then you may connect the Line Out from the Amp to the sound 
card's Line In.  The same holds true for connecting the amp's Preamp Out, 
or Effects Loop Send - do not connect them unless they are line-level. 
NEVER connect the amp's Speaker Out to the sound card. 

AVOID CONNECTING 'PREAMP OUT' OR 'EFFECTS SEND' DIRECTLY TO SOUND CARD. 
A guitar amp has a lot of gain - it is designed to operate at high volumes 
with large amounts of distortion.  Therefore, the Preamp Out and Effects 
Send from a guitar amp have a LOT more gain than a typical "line-level" 
audio device.  A sound card is designed for more delicate signals. 
By connecting a guitar amp's outputs you run the risk of overloading 
and frying the sound card. 

NEVER CONNECT 'SPEAKER OUT' DIRECTLY TO SOUND CARD. 
Connecting the Speaker Out to the sound card's Line In will *FRY* the sound 
card!  This is because speakers require high voltage from a guitar amp - 
much too much for the delicate circuitry of a sound card. 

USE A MIXER. 
The best way to record the guitar on a PC is by using a mixer. 
Connect the Preamp Out or Effects Send from the guitar amp to a mixing 
board line-level input, and then take the line output from the mixer to 
the sound card's Line In.  Keep the volume controls low when you first
hook this up, then s l o w l y turn up the volume controls to get a good
level. 

TURN VOLUMES DOWN WHILE CONNECTING/DISCONNECTING CABLES. 
DO NOT connect or disconnect patch cables with the volume controls 
turned up - this can cause a damaging transient noise.  Just turn 
all the volumes down when you connect/disconnect any cables.
____________________________________________________________________________

                            Daughterboard - DB50XG
                            ----------------------

Q:  I have the Santa Crux sound card with a db50xg daughter board. The db50xg
    runs and sounds fine, but I can't edit the sounds of the db50xg with my 
    editor.  I get the error "Card already in use". Please help with drivers 
    that will allow me to access the card while it's in use. 


A:  There are no Turtle Beach Drivers that were made for this purpose. All the
    available Turtle Beach Drivers, are already posted on our Web Site and 
    there are no specialized Drivers to drive daughtercards. 
 
    In order to change sounds on a Daughter Card, you need to use Utilities 
    that are provided to this end by the manufacturer of the Daughter Card 
    and not the by the 'mother' card manufacturer. 

    Yamaha has a "RESET" Utility that allows you to flip through General MIDI,
    XG or GS in order to load different sound sets on their DB50XG.

    UNSUPPORTED

                                    ***
IMPORTANT NOTE: 
    The Wavetable Header will NOT sound through the Versa Jack. The Daughter
    Card WaveTable MIDI Synth will be heard out ONLY via the Front Speaker 
    jack. 
    Please look at the Diagram displaying the various Ins and Outs on the 
    Santa Cruz board available at:
    ftp://ftp.voyetra.com/pub/tbs/santacru/sc_outs.pdf
_____________________________________________________________________________

Daughterboard Synth - No Sound <img src="/site/kb_ftp/images/stars.gif" border=
-------------------------------------------------------------------------------

The Santa Cruz features a "wavetable header" for connecting an optional
wavetable daughter card.  
______________________________________________________________________________
ATTENTION! Before proceeding with the instructions below, it is highly
           recommended that you read the article:
           "Connections - Daughterboard Synth"
______________________________________________________________________________

The steps below will help you configure the Santa Cruz for use with a daughter
card.  

SETTING THE VOLUME
You can control the output level of the MIDI daughter card in the Santa Cruz
Control Panel application:

1. Click Start > Programs > Turtle Beach Santa Cruz > Santa Cruz Control Panel
2. Select the Mixer tab
3. The Synth Daughter Card fader is not in the mixer by default. You will need
   to add it by right clicking on a blank spot on the mixer and left click 
   on Mixer Controls… Now check Synth Daughter Card and hit OK. 
4. The Synth Daughter Card fader adjusts the volume.  It is identified with
   this icon:  
5. Confirm that the Mute Button is not selected. When the Mute button appears
   with a red circle and slash symbol on it, that source will be muted (you 
   won't hear it).

SETTING THE MIDI PLAYBACK DEVICE FOR WINDOWS - Win98
First set your applications to use the daughter card for MIDI playback: 

1. Click Start > Settings > Control Panel 
2. Double-click Multimedia
3. Select the MIDI tab
4. The MIDI Output section will display available MIDI Output devices.  
   The default is listed under Single Instrument. 
5. Click 'MIDI for Santa Cruz External MIDI'
6. Click the OK button

SETTING THE MIDI PLAYBACK DEVICE FOR WINDOWS - Win2000/XP
First set your applications to use the daughter card for MIDI playback: 

1. Click Start > Settings > Control Panel 
2. Double-click Sound and Multimedia (Win2000) - Sounds and Audio Devices
   (WinXP)
3. Select the AUDIO tab
4. The MIDI Music Playback section will display available MIDI Output devices.
5. Click the dropdown and select 'Santa Cruz External MIDI'
6. Click the OK button

NOTE:
If you are using a sequencer application (such as Voyetra Digital 
Orchestrator) for MIDI playback, confirm that the appropriate MIDI 
output port is set to 'Santa Cruz External MIDI'


ADVANCED SETUP *VxD driver for Win 9x ONLY* 
The Synth Daughter Card fader has an Advanced Button (the button with " … " 
on it). This will access the Digital Wavetable option. You can set this to
Automatic. The Santa Cruz will detect the appropriate output of your daughter
card and configure this option for you.

                                    ***

IMPORTANT NOTE: 
    The Wavetable Header will NOT sound through the Versa Jack. The Daughter
    Card WaveTable MIDI Synth will be heard out ONLY via the Front Speaker 
    jack. 
    Please look at the Diagram displaying the various Ins and Outs on the 
    Santa Cruz board available at:
    ftp://ftp.voyetra.com/pub/tbs/santacru/sc_outs.pdf
_____________________________________________________________________________

                          DLS Editor - Is there one?
                          --------------------------

These software tools can be used for creating or converting DLS Level 1 banks:

AWAVE
-----
A great conversion tool that allows you the flexibility to convert almost 
any known sound bank format over to DLS.  It also has advanced tools that 
rival many patch editors.  Be sure to use version 5.0 or higher. 

    Download from http://www.fmjsoft.com/


AUDIO COMPOSITOR
----------------
Combines a MIDI file renderer and software wavetable synthesizer, integrated
with a rich graphical environment for editing instrument samples and patches.
Be sure to use version 3.2f or higher.

    Download from http://home.att.net/~audiocompositor/


DIRECTMUSIC PRODUCER
--------------------
The Microsoft authoring tool for composers and sound designers who create 
content for DirectX audio. 

    Download from http://msdn.microsoft.com/downloads


MILES SOUND SYSTEM
------------------
A powerful developer tool that completely handles all aspects of sound, 
including the manipulation of DLS banks.

    Download from http://www.radgametools.com/miles.htm


________________________________________________________________________

NOTE: Voyetra Turtle Beach does not support or endorse this software.
________________________________________________________________________

                  Drivers for Alternative PC Operating Systems
                  --------------------------------------------

     ___________________________________________________________
       Please note that Voyetra Turtle Beach only offers device 
       drivers and technical support for current release versions 
       of Microsoft Windows.  Voyetra Turtle Beach offers the 
       information contained in this document as a convenience 
       for users of our products who wish to use operating 
       systems other than those which we directly support. 
      ___________________________________________________________


BeOS 5 (Professional & Personal Editions)
-----------------------------------------
  Tropez Plus                     
  Native Support

  Tahiti            
  Native Support 

  Daytona
  Native Support

  Malibu
  Native Support 

  Multisound Fiji/Pinnacle  
  Third party driver available: http://bebits.com/app/119

  Montego A3Dxstream
  Native Support

  Montego II
  Native Support

  Montego II Quadzilla & Plus (w. Dig I/O)       
  Partial Native Support  (No rear speaker or Dig I/O support to date)

  Santa Cruz
  No current BeOS driver available

                          ***************************

LINUX
---------
  Santa Cruz – Native as of the Linux 2.4 kernel
  Santa Cruz – Front and Rear speaker support
  http://www.opensound.com/

  Riviera - Unsupported Driver at the TB site:
  http://www.turtlebeach.com/site/kb_ftp/587ftp.asp
  Filename: rivlinux.tar 

  Montego A3D
  Linux Version 1.0.5
  Beta Reference Driver
  http://www.vortexofsound.com/
  Linux GNU Version
  Beta Reference Driver
  http://sourceforge.net/projects/aureal/

  Montego II
  Linux Version 1.0.5
  Beta Reference Driver
  http://www.vortexofsound.com/

  Classic/Tahiti/Monterey
  http://users.bart.nl/~patrickr/hardware-howto/Hardware-HOWTO-13.html

  Maui 
  http://users.bart.nl/~patrickr/hardware-howto/Hardware-HOWTO-13.html

  Monte Carlo 928/ Monte Carlo 929
  http://users.bart.nl/~patrickr/hardware-howto/Hardware-HOWTO-13.html

  Pinnacle/Fiji 
  http://users.bart.nl/~patrickr/hardware-howto/Hardware-HOWTO-13.html

  Tropez Classic, Tropez Plus (audio only) 
  http://users.bart.nl/~patrickr/hardware-howto/Hardware-HOWTO-13.html

  Daytona (audio only) 
  http://users.bart.nl/~patrickr/hardware-howto/Hardware-HOWTO-13.html

  MultiSound Classic/Monterey/Tahiti 
  http://www.redhat.com/support/hardware/intel/60/rh6.0-hcl-i.ld-13.html

  MultiSound Pinnacle/Fiji 
  http://www.redhat.com/support/hardware/intel/60/rh6.0-hcl-i.ld-13.html

  Malibu Surround 64 (CS4237B)
  Advanced Linux Sound System
  http://www.also-project.org/

  Tropez Classic (Crystal CS4231)
  Advanced Linux Sound System
  http://www.also-project.org/

You can also visit ALSA's sound card matrix for more information on Linux 
and Turtle beach Sound Cards
  http://www.alsa-project.org/~goemon/

                          ***************************

IBM OS/2
------------
  Santa Cruz
  OS/2 CS4630
  Reference Driver
  http://www.cirrus.com/Drivers/audiodrv/

  Montego A3D
  OS/2 Version 1.0
  http://www.vortexofsound.com/

                          ***************************

UNIX (Linux/VxWorks/LynxOS/SCO Open Server/SCO UnixWare/Solaris/IBM
AIX/FreeBSD)
---------
  Montego A3D
  Vortex PCI Driver
  Open Sound System
  http://www.opensound.com/

  Montego II
  Vortex PCI Driver
  Open Sound System
  http://www.opensound.com/

                          ***************************

WINDOWS 3.X
--------------------
  Santa Cruz
  Windows 3.1/3.11 CS4630
  Reference Driver
  http://www.cirrus.com/Drivers/audiodrv/

  Montego A3D
  Windows 3.1 Version 3.10
  Reference Driver
  http://www.vortexofsound.com/

_____________________________________________________________________________

IMPORTANT NOTE TO OUR CUSTOMERS:

Voyetra Turtle Beach cannot be held responsible for providing technical 
support to end users for the use of these third party drivers with 
our products.    

Voyetra Turtle Beach cannot be held liable for any damages resulting from 
the use of these third party drivers with our products. 

At this time, Voyetra Turtle Beach supports Microsoft Windows operating
systems only, as these are by far the most popular in the PC marketplace 
at this time. 
 
As the multimedia PC marketplace changes, so shall we.  This means that if and
when other operating systems become very widely used on standard multimedia PC
hardware then Voyetra Turtle Beach will support these operating systems, as it
becomes feasible to do so. 

______________________________________________________________________________

          DTS <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
          -----------------------------------------------------------

DTS encoded .wav files:
    These are plain wav files with the DTS surround info compressed into them.
    Software DVD Players can't extract the DTS info from the wav file and play
    it. They will just see and play the file as plain standard .wav file and 
    you will hear static. Only hardware stand-alone DVD Players can extract 
    the DTS info to play them correctly. 

    Put in a real DTS movie, not a test file and play it to test if DTS 
    is working from your PC based DVD player

                       *****************************

DTS Recording:
Q:  Does this Sound Card record in DTS? In other words, from my amp I would
    like to run a fiber optic cable carrying DTS and with my TV card record 
    video and sound onto my DVD burner.

A:  Sorry, this Sound Card does not Support DTS Recording.

                       *****************************

DTS Playthrough:
Q:  When I select the DTS audio option on a DVD, there is no sound output. If 
    I select the dolby digital there IS sound regardless if its direct connect
    or optical. My receiver has DTS capability.  I was told by the computer
    manufacturer that if the digital output of the DVD drive isn't hooked up 
    directly to the sound card, it wouldn't be possible to get 
    DTS playthrough.

A:  This card *does* support passing DTS out the digital output. You may 
    have to setup the audio option within the movie itself and on some players
    you may have to right-click in the movie window and go to AUDIO and cycle
    through what is available (English 1, English 2, etc.) to find the DTS
    track.

                       *****************************

DTS output from your PCI sound cards:
Q:  Your cards all say the support Digital Dolby/DTS Pass-Through, but only
    the Riviera says it supports 44.1kHz, I would like to purchase one of the
    higher end cards, but I need DTS for my home theater PC, to output to my
    DTS stereo receiver. 
    
    Will the higher end cards properly pass DTS at 44.1khz so my receiver will
    pick it up or is the 24 bit/96khz some type of DTS update that I'm not 
    aware of that will cause my receiver to properly receive and decode the 
    DTS signal? 

    Also I play many 3d games on my PC and would like my stereo receiver to 
    pick up the proper surround sound signal and decode that also. So could
    you please let me know which if any of your cards will perform these 
    functions properly?

A:  All of our cards support Dolby Digital or DTS. The card is only passing
    out data to your receiver it does not process it. Please make sure your
    software DVD player is set to S/PDIF in its audio properties.
  
    If the game is not encoded in Dolby Digital or DTS (most are not) you will
    only get 2 speakers (Front) from your receiver. Your Prologic receiver 
    should send the 2 channel signal to all speakers but it will not be true 
    surround sound. You will need to use the analog outs from the card in this
    case.

                       *****************************
DTS Support?
Q:  My surround sound needs evolve around creation of DTS-CD's, that is a DTS
    encoded cd at 44.1kHz, will these play through any of your sound cards?
    I like to play back prior to burning to check for errors and mix quality.

A:  Any of our current sound cards will pass the DTS information through to
    your external DTS decoder, provided your CD player software is capable 
    of extracting the DTS info from a CD and passing it out of the Soundcard
    S/PDIF Out. Currently, we are not aware of any software that do so.
 
    Please note that none of these sound cards contain a decoder. You can
    obtain more detailed information as well as a comparison chart by visiting
    our web site.

                       *****************************

Q:  I have DD or DTS pass through with the optical output. However, I want to
    be able to play my DTS music CDs with my sound card. Is it not possible
    for the card to simply pass the DTS signal out through the toslink so that
    it can be decoded with an external processor?  I get stereo static with
    Foobar2000 and WinDVD 7, using VLC player my processor indicates that it
    is a DTS stream, but it sounds like clicking noises instead of music. 
    I wonder if the sound card is upsampling to 48 khz.

A:  Unfortunately, playing DTS music CDs with your sound card cannot happen
    - at least for the time being - as Software has to catch up with the
    Technology. At present, DTS can be played only through the DVD Player. 
    See also above Answer.
_____________________________________________________________________________

                        EAX 3.0 & 4.0 & Digital Support
                        -------------------------------

*  Turtle Beach products do NOT support EAX 3.0 or 4.0.
*  They support A3D 1.0, EAX 1.0 and 2.0. 
*  EAX versions 3.0 and higher are proprietary, available only on 
   Sound Blaster products.
*  EAX is an analog feature only and it is not available through digital out.
______________________________________________________________________________

                      Flash and Shockwave compatibility?
                      ----------------------------------

This card works fine with Flash and Shockwave.
__________________________________________________________________________

                      GigaSampler (GSIF) and ASIO Support?
                      ------------------------------------

ASIO and GSIF (GigaSampler) are proprietary technologies implemented by their
respective manufacturers.  

This card's WDM audio driver supports low-latency for audio applications 
through Microsoft's documented WDM Kernel Streaming (WDM KS) interface. 
WDM KS is a standard, available for use by any audio application should 
they take advantage of it. 

Developers can obtain a free white-paper and sample application from 
Microsoft which documents using this method with any WDM Audio driver here:

http://microsoft.com/whdc/hwdev/tech/audio/DirectKS.mspx

There are no plans for ASIO driver or GSIF (GigaSampler) support.
_____________________________________________________________________________

            INport by Xitel issue - SC not recognized in the program
            --------------------------------------------------------

Q:  I am using Santa Cruz, Dell part number 8R741 Version A00. I was in 
    the process of converting cassettes to CD and purchased INport by Xitel.
    My computer is hooked into the USB cable but does not recognize it in 
    the program.... Can you suggest something to help me.....


A:  The INport by Xitel is designed to import your audio using its audio
    interface and not the sound card. Since this is a USB audio device, 
    it does not use the sound card for recording. If you are experiencing a 
    problem with recording using the INport you may wish to contact Xitrel's 
    technical support team.
______________________________________________________________________________

                             iTunes compatibility?
                             ---------------------

Q:  Will you product work with iTunes?  Specifically, I have a server with
    digitized CDs and downloaded (purchased) iTunes music on my network.  
    Will your product 'see' both the digitized CDs and the downloaded iTunes 
    music?

A:  You should experience no problem with any of our sound cards and iTunes.
    As long as iTunes is properly installed in Windows, the sound card will
    work fine.
______________________________________________________________________________

                                Linux drivers?
                                --------------

Turtle Beach does not support the Linux Operating System. Non-supported 
reference Cirrus Logic CS4630 drivers for Linux may be found at:

http://www.cirrus.com/drivers/audiodrv/index2.cfm?ProductID=CS4630&
CategoryName=CS4630

(You will need to stitch this long URL together for it to work.)  

The Santa Cruz is also Native in the Linux Kernel 2.4.x

No guarantees are made for the functionality of these drivers.
VTB assumes no responsibility for any damage that may occur from 
your use of these drivers.


See also: 
"Drivers for Alternative PC Operating Systems"
 
______________________________________________________________________________

                                   Linux ELX
                                   ---------

Linux ELX is quite interesting. The best part is the Santa Cruz is native 
and sounds phenomenal. It also has "Wine" included in the distribution, 
which means that it should be able to run Windows apps. 
______________________________________________________________________________

                      Mic - Echoing problems - Feedback!
                      ----------------------------------

Q:  For some reason my microphone input combines with output and causes
    echoing problems when using the mic. 

A:  This is called: FEEDBACK and it is nothing but a normal Sound phenomenon, 
    that Microphone manufacturers have been 'fighting' with for ages. This 
    usually happens when a Mic points to a Speaker (directly or indirectly 
    - within the speaker radius).  

    Feedback is the ringing noise (often described as squealing, screeching,
    etc) that is caused by a "looped signal": A signal that travels in a 
    continuous loop. In technical terms, feedback occurs when the gain in the
    signal loop reaches "unity" (0dB gain). A microphone feeds a signal into
    a sound system, which then amplifies and outputs the signal from a
    speaker, which is picked up again by the microphone. 

    To overcome this problem:
    -  Do not point the Mic towards the speaker(s)
    -  Move the angle/axis of your Speakers so that they do not "face" the Mic
    -  Use a more directional microphone
    -  Speak closer to the mic
    -  Do not cover the Mic 'head' with your hand or mouth 
    -  Turn the microphone off when not in use
    -  Turn down the speaker volume, so the mic doesn't pick it up 
    -  Adjust the Input / Output level from your Windows Mixer  
    -  Use a headset or in-the-ear monitors instead of speaker monitors
    -  Use an audio Mixer. They are quite inexpensive nowadays: (Behringer)
       With a mixer you have more control over your sound thru Master >
       Channel > Pre-amp stage Trimmers, Attenuators, EQ, etc. etc. 
_____________________________________________________________________________

                        Mic - my "pro" Mic does not work
                        --------------------------------

Professional dynamic microphones typically do not have enough output 
to properly drive a computer soundcard's Mic Input.  For best results, run 
the output of the microphone into either a microphone pre-amp, mic mixer or 
a suitable transformer/adapter before going into the soundcard.  

  Examples of commonly used dynamic vocal microphones:
      - Shure SM57, SM58, SM48
      - Radio Shack "Highball" mics
      - Samson S11 vocal mic
      - CAD SA2000 vocal mic
  
- A mixer or microphone pre-amp should be connected to the Line In 
  and not the Mic In. 

- A suitable low-impedance, balanced XLR-F to medium-impedance, unbalanced
  1/8" phone plug adapter (such as the Shure Bros. Problem Solver A96F Line 
  Matching Transformer) can be used between the microphone and the soundcard 
  Mic Input.  This particular adapter incorporates a "step-up" transformer 
  that boosts the level coming out of the microphone. 

- A mixer (although pricier) would be a better solution than a mic pre-amp 
  or transformer since a mixer will not only have built-in pre-amps and active
  impedance matching, but will also have tone controls for adjusting the tonal
  quality of both microphones and line level sources (such as CD players and 
  MIDI synthesizers).  The added flexibility is well worth the expense if you 
  are planning to do even semi-serious audio work. 


NOTE: 
You should always be very careful not to overload the soundcard's inputs with
excessive audio signal levels.  Severe overload can permanently damage any 
audio circuit, including those in a soundcard. 
_____________________________________________________________________

                               Mic - Specs - FAQ
                               -----------------

Mic - One Channel From Mic:
    The mic input on the sound card is a mono input NOT stereo. If you connect
    a stereo mic you will only hear one channel. You will need to use a mono 
    mic or get a stereo to mono adapter from a local Radio Shack.

                            ********************

Q:  If sensitivity of sound card input is 10mV would a mic with a
    sensitivity of -50db at 1.5 V be better than one with 60dbV/Microbar?

A:  The mic input normally has a gain of +15dB which can be increased by 
    an additional +20db for a maximum gain of +35dB. The +15db setting is
    adequate for PC condenser microphones, while the +35dB setting is better
    for lower sensitivity dynamic microphones. 

    At the +35dB setting, a mic with a 10mV output would provide a signal 
    of about 0.5V, which should be adequate enough to record. However, a mic
    with higher output would provide a better signal to noise ratio, since 
    it requires less gain to achieve the same signal level.

                            ********************

Q:  What is the output impedance of my Santa Cruz? 

A:  The output impedance on all 6 channels is approximately 10 ohms.

                            ********************

Q:  Would a mic with an impedance of 600 ohms be better than one with 
    2000 ohms?

A:  Since the input impedance of the mic input is about 50Kohms, the 
    difference between a mic with 600 ohm output impedance vs one with 
    2000 ohms is insignificant and will not affect the signal level.

                            ********************

Q:  Which mic would give me the best quality for Internet video
    conferencing?

A:  You just need a decent enough signal level for a recording.  
    The compression is going to kill any frequency response anyway so if you 
    are going to only use the microphone for video conferencing you probably
    don't need anything too expensive.

See also: "Mics - types of microphones"
                           
______________________________________________________________________________

                                Mic - Upgrade?
                                --------------

Q:  I have a microphone that came with my computer system. I've checked levels
    and when I record it's distorted in places. It has a small jack. Will it 
    be a problem if I got a "real" mic and an adapter to make the larger plug
    fit the mic outlet on my computer?


A:  You could use basically *any* Mic you want, as long as you run them 
    through a small Audio Mixer. This way, you do not need any adapters. You
    have the additional flexibility of having multiple Mics connected at the 
    same time, with individual trimmings / settings / EQ on each one of them. 

    You can also make adjustments to obtain the best possible 'Signal To Noise
    Ratio' in your Recordings. Audio Mixers are quite inexpensive nowadays. 
    Check Behringer.

    When using a Mixer, you should connect it to the 'Line In' instead of 
    the 'Mic In' of your Sound Card since all Mixers output a *Line* Level.

    Caution should be exercised not to overload your Sound Card's Inputs with
    a very HOT signal that can damage it. Some basic Audio knowledge will come
    in handy when dealing with Electronics / Audio Equipment.  
______________________________________________________________________________

                        Mic input - One Channel From Mic
                        --------------------------------

The mic input on the sound card is a mono input NOT stereo. If you connect a
stereo mic you will only hear one channel. You will need to use a mono mic or
get a stereo to mono adapter from a local Radio Shack.
______________________________________________________________________________

                          Mics - types of microphones
                          ---------------------------

1) DYNAMIC microphones are quite simple.  The air pressure changes produced by
   speaking into the microphone move a membrane which is attached to a tiny
   copper wire coil, which is suspended over a permanent magnet.  The coil
   moving back and forth over the magnet produces a small voltage, which is
   the audio signal.  No external power or batteries are required. 

2) ELECTRET CONDENSER microphones work by placing a small metal diaphragm
   close to an electrically-charged plate.  When you speak into the
   microphone, the metal diaphragm moves back and forth within the electrical
   field of this charged plate.  A tiny signal then appears at the output of
   the microphone.  This tiny signal needs to be further amplified in order 
   to work with a standard microphone input.  Both the microphone itself and 
   the pre-amplifier need power sources.  These can be provided by a battery 
   or by another external power source. 

3) UNIDIRECTIONAL, or "CARDIOID" microphones only pick up sound from in front,
   while rejecting sounds from the back and sides.  The microphone is then
   said to have a "cardioid" polar pattern. The pattern is heart shaped 
   (hence the name - cardiod). Point a cardioid microphone at your mouth and 
   it "ignores" any sounds coming from behind the Mic. This makes it possible 
   to sing into it without picking up much from monitors or an audience.

4) OMNIDIRECTIONAL microphones pick up sounds equally from all directions. 
   Such microphones are good at picking up multiple sound sources and room 
   ambience.  Omnidirectional microphones are undesirable for use with 
   voice recognition packages, as environmental noise will "confuse" the
   software.

CONDENSER vs. DYNAMIC: 
The condenser mic converts sound waves into an audio signal via a condenser
(which must be electrically powered). A dynamic mic does the same thing with
a mechanical diaphragm (no power needed). Dynamic mics can take more abuse,
but the condenser mic will give a better sound. Use a dynamic for live music
or recording heavy stuff (distorted guitars). Use a condenser for recording
voice or instruments such as acoustic guitar, piano, etc.


______________________________________________________________________________

                      Mics and voice recognition software
                      -----------------------------------

When used with voice recognition software, it is crucial for the microphone 
to pick up only the speaker's voice and reject unwanted noises from the
surrounding environment.  A microphone with a UNIDIRECTIONAL or CARDIOID 
polar pattern is ideal for this, as it will only pick up sound from in front, 
while rejecting sounds from the back and sides.  

OMNIDIRECTIONAL microphones perform poorly for voice recognition, as they pick
up sounds equally from all directions.  Environmental noise is picked up which
"confuses" the software.

Either a DYNAMIC or CONDENSER microphone can be used for voice recognition, 
so long as it is Unidirectional or Cardioid.  (A Condenser microphone will 
need a battery or a power pack to work with most sound cards.)

The microphone that Dragon supplies with Naturally Speaking is a Cardioid
Condenser microphone. 

To learn more about the different types of microphones on the market, see the
article "Mics - types of microphones".

______________________________________________________________________________

        MIDI - Port Connection to TC Helicon VoiceLive vocal processor
        --------------------------------------------------------------

Q:  To start with I don't know anything about MIDI. I purchased a TC Helicon 
    VoiceLive vocal processor which needs a software update. The update is 
    available from their website which I have downloaded. It has a MIDI In
    Port which is used to connect with MIDI interface on a computer. 
 
    The question is whether the port on my sound card is capable of performing
    this function if I can find a cable. Also if it is, are there certain 
    settings in the computer or sound card that I need to confiqure to 
    accomplish this? 
 

A:  I have a TC Electronic G Major and I did an upgrade via my Santa Cruz's
    MIDI out. It should work fine for you. I don't know about the Helicon but
    there was an upgrade utility with my software update and the G Major was
    already set to receive an update via MIDI by default. I just ran it and 
    it worked. You need to have the MIDI OUT cable from the Santa Cruz's 
    Joystick port connected to the MIDI IN on the Helicon. Make sure the MIDI
    port in the application is set to Santa Cruz External. That should do it.

    [image/]midi_joy.gif[/image]  
______________________________________________________________________________

                            Multi-channel Support?
                            ----------------------

Q:  My goal is to use multi-channel to have two headphone outputs. I have 
    a home studio, and I want the vocalist to only hear the music (playing 
    through the Wave/DirectSound output) and the controller (usually me) to 
    hear the music and the mic as the vocalist uses it. I saw something about 
    4 Channel Panning from audio inputs. Can I take the mic monitoring input 
    and play it only out of the 'rear' speakers, where I could have a second 
    pair of headphones plugged in?


A:  If your recording software supports multi-channel sound cards then 
    you could assign a track to an individual output on the Santa Cruz.
______________________________________________________________________________

                              Multiple Sound Cards
                              --------------------

Generally speaking, the Windows OS does not support installing multiple Sound 
Cards of the same type on the same PC. It would not know which one to address,
unless a different Driver was used for each one (hardware serialized). Also,
each sound card would need to have its own control panel.

While such features are not usually available in consumer level inexpensive 
sound boards, you might be able to find them in Semi-pro or Pro-level boards.

-  Installation of two or more of the same cards in the same PC is not 
   supported.
-  Installation of a Montego DDL & a Riviera on the same PC is not supported,
   since they are both using the same type of chipset (C-Media)
-  Any other combination can be used, as long as you have Windows 2000 or XP 
   and your system can handle the multiple device resources w/o conflicts. 
   
                       ***************************** 

Q:  I have a Turtle Beach sound card and I want to put it in my Dell computer
    along side the Creative sound card already in the Dell. 


A:  Generally speaking, this is not recommended. If the other card is not 
    needed, it should be uninstalled and removed. Two sound cards in a PC
    may cause conflicts and confusion. However, if you have to, please make 
    sure that you are using XP or Win 2000 as only these can allocate 
    recources gracefully.

    Just install the card and switch between the two of them via Sound and 
    Multimedia Devices in the Windows Control Panel. 

                       ***************************** 

Q:  I desire to populate an 8 slot PCI motherboard with 8 sound cards using
    XP. I understand that the difficulties that I will experience are with the
    driver whether they were designed for multiple cards. Are your drivers 
    designed for multiple cards?  I intend to capture radio signals and 
    compress at either lower data rates or # of bits for an application that
    I have. Your answer or possible recommendations would be appreciated.
 
A:  Unfortunately, our current sound card drivers do not support multiple 
    cards. For what you are looking to do, you might be best served by looking
    into a multi port audio interface (something along the lines of 8+ inputs
    and 8+ outputs) as this would be more advantageous for your particular
    use. 
____________________________________________________________________________

                  No S/PDIF: PowerDVD, WinDVD, etc. software
                  ------------------------------------------

In your Power DVD or WinDVD software make sure you select the option: 
"S/PDIF to external processor"

                       *****************************

Q:  I have a Turtle Beach sound card with S/PDIF optical connected to my 
    receiver. I can't get DD or DTS sound when playing a DVD using Cyberlink
    PowerDVD (6.0). I just get stereo PCM, not AC3 with the selected DTS or 
    Dolby 5.1 audio channel.
 
    I have the sound card configured (via "Audio Rack") for SPDIF playback
    and have tried both 44.1 and 48 kHz.  It is set for 2 speakers. I
    configure the PowerDVD Speaker Environment to "Use SPDIF" but it changes 
    back to "Two Speaker" automatically...I don't think the application thinks
    that there is a valid SPDIF device present?

A:  After you have configured the TB Card to send its output to S/PDIF, click
    on Apply so that the changes will take place. In Power DVD set the output
    to S/PDIF out. You may need to actually set the 5.1 Dolby option in the 
    setup menu for the DVD you are watching too.

______________________________________________________________________________

                                  SoundFonts
                                  ----------

SoundFonts are "3rd Party" RAM-based digitally sampled instrument definitions 
for the Creative Labs SoundBlaster family of cards. The Turtle Beach cards do 
not support SoundFonts. The Santa Cruz supports DLS level 1, which is similar 
to SoundFonts. 

For information about 3rd Party DLS Editor programs please see the article:
"DLS Editor - Is there one?"

______________________________________________________________________________

                      THX Certification - Lucas Industries
                      ------------------------------------

The Santa Cruz does not support THX. The OEM Santa Cruz that was included 
as (OEM) with some Dell computer models were THX certified through special 
software. 

THX adds another Rear Speaker and is basically for watching DVD movies on 
your PC or games that support THX (not many do).

http://www.thx.com/mod/products/games.html
 
Please contact Lucas Film for THX information (www.thx.com)
______________________________________________________________________________

        TV Tuner <img src="/site/kb_ftp/images/newfaq02.gif" border="0">
        ----------------------------------------------------------------

TV Tuner - No Sound:
Q:  Just bought and installed a turtlebeach sound card. Everything works fine 
    except for no audio when I watch TV from the Hauppage TV tuner. Please 
    assist.

A:  Connect the audio out from the TV card to the blue Line In jack on the
    Santa Cruz. Unmute the "Line In" in the Santa Cruz Control Panel and 
    adjust the volume level from the "Line In" slider. You should now get 
    sound.

                            ********************

TV Tuner - Low Volume:
Q:  I have an ATI All In Wonder 8500DV video card and have recently installed 
    a TB Santa Cruz sound card.  The TV volume plug goes into the blue plug 
    on the Santa Cruz.  Now when I watch the TV the volume is very low and 
    I can't even control the volume on the TV control panel.  Any ideas?


A:  Please raise the Line In volume in the Santa Cruz Control Panel to full.

                            ********************
TV connections:
Q:  I want to connect my computer speakers and my headphones and my TV thru
    (tv-out) at the same time without changing the cables. Is this possible?
    I´m using the "Quad Configuration" but the sound from the TV is only 
    rear powered so I miss some good quality here (only rear).

A:  Connect your speaker to the front and rear jacks on the Santa Cruz.
    Connect your headphones to the yellow VersaJack. Connect the TV's 
    Line out to the blue Line in jack on the Santa Cruz. 

      - When you want to use your headphones change the speaker mode 
        to Headphone VersaJack. 

      - When you want to use your speakers change it back 
        to 2 or 4 speaker mode.

                            ********************

    NOTE: Depending on the TV you might need a Pre-Amp or Mixer to fine tune
          the signal between the TV and your Sound Card. Please be extremely
          careful when connecting external devices to your Card. It is very
          easy to 'fry' your Card (Not Supported By Any Warranty) if you do 
          not have a good foundation on Stereo components and Audio in
          general.
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                  Unzipping files - how to unzip/extract files
                  --------------------------------------------

Windows XP comes with a built in unzipping program. Winzip is not needed for
XP. Just double-click on the .ZIP file and then hit Extract All.

WINZIP Step by Step:
--------------------
1) Download Winzip (Evaluation version) from its website at www.winzip.com, 
   and install it.

2) Double-click on the downloaded .ZIP file that you want to extract.

3) Agree (or disagree) to Winzip's disclaimer and you will see the contents 
   of the zip file. You will need to agree with the license agreement before
   you are able to use the program.

4) Press the "Extract" button and you will see a screen with an "Extract to" 
   window in the upper left. Type "C:\Install" in this window (no quotes).
   This will be the location of the new drivers that you are unzipping the 
   file to.  Also, make sure that the dot is on 'All files' not 'Selected 
   files'.

5) Press "Extract"

6) The extraction is complete when the green light is back on in the bottom
   of the screen (this will take a second or so).

7) You may now navigate to "C:\Install" in My Computer or Windows Explorer 
   where you can see the newly unzipped contents of the file. Continue with 
   your installation procedure as outlined in your manual, or in the
   README.TXT file in the .ZIP file.


NOTE: This document is offered only as a courtesy to our customers and it 
      does not imply in any way that VTB supports this program.

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                    WinAmp & SantaCruz control panel error
                    --------------------------------------

If you receive a fatal exception error while using the Santa Cruz control
panel with WinAmp v 2.76 or earlier, please upgrade to the latest available 
version of the WinAmp application. 


NOTE:
We don't provide support for 3rd Party products, nor is inclusion or exclusion
considered a product endorsement or rejection.  This information is provided 
solely as a courtesy to our customers.

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