Printer Not Found

The setup wizard cannot communicate with the printer.

If a firewall has been enabled on this PC, this may be preventing the installer from detecting the printer. Temporarily disable the firewall on this PC before continuing with the installation.

If you have a firewall enabled (such as ZoneAlarm©, BlackICE©, etc.), see your firewall vendor’s documentation for instructions on how to disable the firewall.

Whenever the software firewall is disabled, HP strongly recommends that the following things be installed on your computer:

• A hardware device that provides firewall protection between the Internet and your computer, such as a gateway.
• An up-to-date virus detection program.

For general information on communication troubleshooting please refer to the documentation that came with your printer and visit the support website at http://www.hp.com/support.

Firewalls frequently cause communication issues. If a firewall is enabled on a networked computer, the following problems can occur:

    During software installation:

• The HP printer installer will not be able to locate the HP printer on the network.  An error message will say that the setup was unable to detect any printers on the network.  To prevent this problem, temporarily disable your firewall during the HP printer software installation. Consult your firewall vendor’s documentation for instructions on how to disable the firewall.

    After software installation:

• If the IP address of the HP printer changes, then your computer will not be able to communicate with the HP printer.  All print, scan, PC fax, and image transfer jobs will fail and the product status will indicate that the HP printer is disconnected.  In a home network environment, it it normal for the IP address to sometimes change.  If the software firewall is not enabled, the new address is sent to the computer, which allows the computer and the HP printer to continue communicating.  To prevent this issue, disable your firewall or if you are an advanced user familiar with networking then you may choose to use a static IP address instead.  For suggestions on how to configure your printer with a static IP address, see hp’s website at http://www.hp.com/support .
• If you have an HP all-in-one, you will not be able to use the memory card slots on the HP all-in-one to transfer files to your computer.  This is because files on the photo card will not be accessible from the mapped network drive or the image transfer software.

How to Disable Internet Connection Firewall (ICF) on Windows XP:

1. On the taskbar at the bottom of your screen, click Start, and then click Control Panel.
2. Click the Network and Internet Connections category.(If the Network and Internet Connections is not visible, click Switch to Category View under Control Panel on the left side of the Control Panel window.)
3. Click Network Connections.
4. Right-click the Dial-up, LAN, or High-Speed Internet connection that you use to connect to the Internet, and then click Properties from the context menu.
5. On the Advanced tab, under Internet Connection Firewall, unselect or disable the Protect my computer or network, and then click OK. The Windows XP firewall is now disabled.
6. Click Next on the setup wizard to continue with the printer installation.
7. To enable the Internet Connection Firewall once the printer is installed, follow the steps above to the Protect my computer or network option. Then re-select Protect my computer or network option.