BACKPACK hard drive User's Guide Rev. 07.01.97 Copyright (c) 1997 Micro Solutions, Inc. Micro Solutions, Inc., provides this manual as is, without warranty of any kind, either express or implied. Micro Solutions, Inc., shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Table of Contents 1. INTRODUCTION 1.1 SYSTEM REQUIREMENTS 2. INSTALLATION 2.1 DRIVE INSTALLATION 2.2 SOFTWARE INSTALLATION 3. USING BACKPACK 3.1 BACKPACK'S DRIVE LETTERS 3.2 CHANGING THE INTERNAL DRIVE ID 3.3 BACKPACK DEVICE DRIVER PARAMETERS 3.4 UNINSTALLING BACKPACK 4. BACKPACK FOR DOS ADDITIONAL FEATURES 4.1 THE NONSTOP OPTION 4.2 DRIVE TIMEOUT 4.3 PARTITIONING THE DRIVE 4.4 USING THE PARTITION EDITOR 4.5 PASSWORD PROTECTION APPENDIX A TROUBLESHOOTING APPENDIX B TECHNICAL SUPPORT APPENDIX C HARDWARE WARRANTY APPENDIX D SOFTWARE LICENSE AGREEMENT 1. Introduction Congratulations on your decision to purchase BACKPACK, the easy-to-install hard disk drive for PCs, XTs, ATs, PS/1s, PS/2s, laptops, notebooks and compatibles. This manual provides information regarding the installation and use of BACKPACK. 1. 1 System Requirements Check the system requirements listed here to make sure you have everything needed for proper operation of BACKPACK * IBM PC, XT, AT, PS/1, PS/2, laptop, notebook, or compatible computer with: * 100% IBM compatible parallel printer port. * 512K memory or above. * DOS version 3.0 or above (DOS 4.0 or above recommended), Windows 95 or NT 2. Installation The BACKPACK drive and software must be installed before you can use the BACKPACK drive. The step-by-step instructions in Sections 2.1 and 2.2 will help you perform the installation. 2. 1 Drive Installation Installing the BACKPACK drive is a straightforward process. It consists of plugging the drive into your computer's parallel printer port. The instructions in this section will guide you step by step through the installation procedure. Perform the following steps to install the BACKPACK drive: 1) Locate the parallel printer port connector on your computer. If you have more than one parallel printer port, it doesn't matter which one you use for BACKPACK. 2) If you have a printer connected to the parallel printer port, disconnect it and attach that printer cable to the connector labeled "Printer" on the BACKPACK drive. 3) Connect the cable supplied with the BACKPACK to the connector labeled "Computer" on the back of the BACKPACK drive. 4) Connect the BACKPACK cable to the printer port on the computer. 5) Plug the BACKPACK power unit into a wall outlet and attach the power cable to the power connector on the BACKPACK drive. 6) Set the BACKPACK power switch to the ON position. 2. 2 Software Installation The SETUP program on your BACKPACK SETUP diskette will install the software for you automatically. This procedure assumes your diskette drive letter is "A". If you use a different drive letter, substitute it in the procedure. Use the following procedure to run SETUP: DOS Installation Procedure: 1) Start your computer as you normally would. 2) Place your BACKPACK SETUP diskette into drive A 3) Run the SETUP program with the following command at the DOS prompt: A:\SETUP (Press Enter) Windows, Windows 95 and NT Installation Procedure: 1) Turn on the computer and start Windows as you normally would. 2) Place your BACKPACK SETUP diskette in A: 3) In Windows File Manager Choose: File, Run ..., or from the Windows 95 or NT desktop choose Start-Run and type in A:\SETUP 4) Click OK. The BACKPACK diskette includes a file called README.TXT that contains information gathered since this guide was written. You can view or print this text file using NOTEPAD under Windows. Under DOS, you can use the DOS EDIT utility to view or print this file. The software should now be installed on your system. Remove the BACKPACK SETUP diskette and put it in a safe place. Restart the computer before using the BACKPACK drive. Either power the computer off and then back on or hold down CTRL, ALT, and DEL on the keyboard. Under Windows 95 or NT, make sure to "Shut Down" the system before rebooting. You have now completed the installation, and the BACKPACK drive is ready to use. The remaining chapters in this guide can be referred to when needed. 3. Using Backpack Backpack is used just like any other disk drive. It has its own drive letter. You can access either from your programs by referring to the drive letter. 3. 1 Backpack's Drive Letters Just as your existing disk drives are referred to by letters (A:, B:, etc.), BACKPACK also has a drive letter associated with it. The letter to be used is assigned by DOS and is determined by which letters are already in use on your system. Backpack will get the next available letter in alphabetical order. In a typical hard disk system where the floppy drives are A: and B: and the hard disk is C:, BACKPACK will be drive D:. NOTE: BACKPACK drives with capacities above 2GB may be assigned two drive letters. If you are using MS-DOS or Windows 3.x: When your computer is powered up, the BACKPACK device driver will tell you the BACKPACK letter. The message will look like this: The following BACKPACK hard drive is available: Drive D: - 1228.8MB In this case, you will refer to the BACKPACK hard drive as drive D:. You can check the BACKPACK drive letter at any time by one of three methods: A) Insert the BACKPACK setup diskette in drive A and type: A:bpdrives or B)From the hard drive in DOS, type: C:\bphd\bpdrives Additional BACKPACK statistics, including the parallel port mode that has been detected and used by BACKPACK can be obtained by using the /x switch: C:\bphd\bpdrives /x (Press Enter) NOTE: If you ran SETUP from MS-DOS, BPDRIVES.EXE will be named HDDRIVE.EXE. If you are using Windows: The BACKPACK drive will appear as an icon in File Manager, or My Computer and Windows Explorer. 3. 2 Changing the Internal Drive ID This section is relevant only if you are connecting more than one BACKPACK to your computer. Each BACKPACK drive is assigned an internal drive ID when it is manufactured. The ID is a number between 0 and 99 and initially is the last two digits of the BACKPACK's serial number. When more than one BACKPACK is connected to a computer, the BACKPACK driver software assigns DOS drive letters in ascending drive ID order. The lower the drive ID number, the lower the DOS drive letter. For example, assume that you have a computer with two floppy drives (A: and B:) and a hard drive (C:). Assume also that you are connecting the following two BACKPACK drives: Serial number xxxxxx35 Serial number xxxxxx17 Drive letter D: will be assigned to the drive with serial number 17 and drive letter E: will be assigned to the drive with serial number 35. There are two situations in which you may need to alter a BACKPACK drive ID number: 1) If you are connecting two BACKPACK drives to one computer and they happen to have the same last two digits in the serial number. In this case the BACKPACK software will locate only one of the drives and assign it a drive letter. The other drive will not be recognized. Assigning a new drive ID to one of the drives will allow both drives to be recognized. 2) If you are connecting two BACKPACK drives to one computer and you would like to reverse the drive letters. Since drive letters are assigned according to drive ID numbers, the order of the drives can be reversed by assigning new drive ID numbers. Drive ID numbers are used only for establishing the order of drive letters; they serve no other purpose. Perform the following steps to alter a drive ID number: 1) Connect the BACKPACK drive whose ID number you will be altering to a parallel printer port. Disconnect all other BACKPACK drives from the computer. 2) Place your BACKPACK setup diskette into drive A: 3) Run the SETID program with the following command: A:\>setid The program will ask you to select a new drive ID. 4) After you exit the program, remove the BACKPACK setup diskette from drive A:. 5) Move the BACKPACK power switch to the OFF position for a few seconds, then move it back to the ON position. 6) Attach all the BACKPACK units to the computer. Restart the computer by holding down CTRL, ALT, and DEL 3. 3 Backpack Device Driver Parameters By default, the BACKPACK device driver will test the computer's parallel port upon boot-up and automatically determine which configuration adjustments to make. In the event that BACKPACK does not function properly on a computer's parallel port, you can add the options described below under "BACKPACK Options." If you use DOS or Windows The options described below can be used at the very end of the BACKPACK Hard Drive's device driver line in the CONFIG.SYS file. device=\bphd\bphddrv.sys This is the default syntax for the BACKPACK CONFIG.SYS line. This should allow BACKPACK to operate properly on almost all computers. Options can be combined on the same line, if necessary. For example: device=\bphd\bphddrv.sys NOEPP T1=10 would cause the BACKPACK device driver software to bypass the BACKPACK Enhanced Parallel Port usage and add 10 more timing delays to the data transfer signals from the BACKPACK to the computer's parallel port. Always reboot the computer after saving changes to the CONFIG.SYS file. If you use Windows 95 or Windows NT Open the Control Panel with Start, Settings or by opening Control Panel in the Main Program Group. Double-click on the BACKPACK icon. The BACKPACK Controls window will provide options similar to those below. BACKPACK Options NONSTOP This option is detailed in Section 3.2 of this User's Guide, and does not apply to Windows 95 or Windows NT. NOEPP This option turns off BACKPACK's testing and usage of Enhanced Parallel Ports (EPP). If the parallel port chip in your computer exhibits EPP properties, but is not fully EPP compatible, then this parameter may be necessary to allow BACKPACK to function on that computer's parallel port. Be sure to turn the computer's power and the BACKPACK drive's power OFF after saving this particular modification to the CONFIG.SYS. This will allow the BACKPACK I/O chips and the computer's parallel port chipset to be reset to a non-EPP mode. NOEPP mode can be selected from a drop-down list under Windows 95 or NT. Set MAX to either bidirectional or unidirectional. UNIDIR This option turns off BACKPACK testing and usage of bidirectional parallel ports. If the parallel port chip in your computer cannot properly transfer data in bidirectional mode, it may be necessary to force the BACKPACK into unidirectional operation on that computer's parallel port. Unidirectional mode can be selected from the drop-down list under Windows 95 or NT. Set MAX to Unidirectional. T1=xx Values of 1 to 50 are typical for this parameter. This option will place additional signal speed delays on the BACKPACK when sending data into the computer's parallel port. If the computer's parallel port is not capable of transferring data at the speed calculated by the BACKPACK device driver during boot, this addition of timing delays may be necessary. The higher the value, the more timing delays are added. T2=xx Values of 1 to 50 are typical for this parameter. This option will place additional signal speed delays when receiving data from the computer's parallel port. T8=x Values of 1, 2 or 3 are valid for this parameter. This option adds additional EPP signal speed delays on the BACKPACK when sending data on an Enhanced Parallel Port. If the computer has an EPP port, but the port is not capable of transferring data at the optimum EPP speed, additional signal delays may be necessary. Test for Chipset This setting is controlled by a checkbox in Windows 95 and NT. When the BACKPACK device driver loads it attempts to determine the type of parallel port in the system. These tests could cause some computers to lock up. In such a case re-start the computer without the BACKPACK connected and clear this box. 3. 4 Uninstalling BACKPACK Because BACKPACK is portable you may wish to install it on a system only temporarily. If you use Windows 95 or Windows NT version 4 Choose Start, Settings, Control Panel, Add/Remove Programs. Highlight the BACKPACK Hard Drive entry. Click the Add/Remove button. If you use Windows: 1. Choose File, Run and enter SYSEDIT. 2. Click on the tab labeled CONFIG.SYS. Locate and delete the lines that refer to the BACKPACK driver BPHDDRV.SYS. The line will be similar to: device=c:\bphd\bphddrv.sys 3. Close SYSEDIT and save your changes. 4. Open File Manger. Locate the folder where the BACKPACK files were installed, usually C:\BPHD. Delete this folder. If you use MS-DOS: You can use the DOS EDIT command to open CONFIG.SYS and AUTOEXEC.BAT, found in the root of the C:\ drive. Edit each file as described above. You may then delete the files and directory where BACKPACK was installed, described above. 4. BACKPACK for DOS Additional Features BACKPACK SETUP for MS-DOS includes features to partition your drive into multiple drive letters or to password protect your drive. 4. 1 The NONSTOP Option This section only applies if you are using MS-DOS or Windows 3.x. When the computer loads the software driver for the BACKPACK drive, the driver will scan the parallel printer ports looking for BACKPACK drives. If the driver does not find a BACKPACK it will issue an error message and wait for you to press the ESC key to acknowledge the message. This could become annoying if the BACKPACK drive isn't always connected to the computer. The NONSTOP software option can be used to suppress the error message that is displayed if no BACKPACK drive is found when the system starts. Perform the following steps to specify the NONSTOP option: 1) Using a suitable text editor or word processor (such as DOS EDIT or Windows NOTEPAD), bring up the CONFIG.SYS file from your hard drive for editing. Typically CONFIG.SYS will be found in the C:\ directory. 2) Locate the line that references BPHDDRV.SYS and add NONSTOP to the end of it as shown below: device=\bphd\bphddrv.sys nonstop Be sure to type a space before NONSTOP. 3) Save the modified CONFIG.SYS file. 4) Restart the computer by exiting or shutting down Windows and holding down CTRL, ALT, and DEL. NOTE: If BACKPACK is connected and powered on, but still reports the error "A BACKPACK ... drive was not found..." during boot, refer to the Troubleshooting section (Appendix A) of this User's Guide. Do not install this NONSTOP option, since it will only suppress the error message and will not correct the problem. 4.2 Drive Timeout Backpack Hard Drives include a feature called drive timeout. Drive timeout is a function that will cause the hard drive motor to shut off after a given period of inactivity. Timeout can save wear on the drive and energy usage as well. By default the backpack hard drive will shut off its motor after three minutes without any disk activity. You may notice a short hesitation when you the read or write to the drive as it restarts. The period before timeout can be made longer or timeout can be disabled entirely by adding a parameter to the CONFIG.SYS file on your boot drive. To change the timeout value: 1. With a suitable editor or word processor (in nondocument or DOS text mode bring up the CONFIG.SYS file from your boot disk for editing. 2. Locate the line that references the file BPHDDRV.SYS and add "timeout =x" so that it is similar to the following: device=c:\bphd\bphddrv.sys timeout=x 3. Substitute for "x" the number of minutes for the drive to wait before timing out. Valid values for x are 1 to 60. A value of 0 will disable the timeout function and will keep the motor on. 4. 3 Partitioning the Drive The BACKPACK hard drive is usually configured with the entire drive assigned to one drive letter. This is the preferred configuration for most installations. The BACKPACK drive can be divided into multiple parts and each part assigned its own drive letter. This is commonly referred to as partitioning the drive. The partition editor function of the SETUP program is used to partition the BACKPACK drive. Perform the following steps to enter the BACKPACK drive partition editor: 1) Start the computer with the BACKPACK drive installed. 2) Place your BACKPACK SETUP diskette into drive A:. Run the SETUP program with the following command: A:SETUP 3) Select the PARTITION option from the menu. The screen is divided into three areas. * The top area graphically displays the available drive space and shows how it is currently partitioned. Each partition is displayed by a rectangle proportional to its size. * The currently selected partition is indicated with a solid bar. Any available space not assigned a drive letter is displayed in the middle as a gray bar without a drive letter. * The bottom left area shows your current options. * The bottom right area displays the partition information in table format. 4. 4 Using the Partition Editor When you select the partition editor option, the screen displays how the BACKPACK drive is currently partitioned. Read the following information carefully before partitioning the BACKPACK drive. The partition editor will work only with a BACKPACK drive. It will not affect any other drives. Any changes you make to the BACKPACK drive while you are in the partition editor are not permanent until you explicitly save them. This allows you to experiment with the partition editor commands. If you choose to write new partition information to the BACKPACK drive, ALL OF THE DATA ON THE BACKPACK DRIVE WILL BE ERASED. You do not need to format the BACKPACK drive after writing the partition information. The partition editor will format each new partition on the BACKPACK before exiting. In partitions that have drive letters, the letters displayed not be the actual letters assigned by DOS when you start your computer. These letters are for illustrative purposes only, so don't worry if one of the letters conflicts with an existing drive letter. When DOS boots (as you restart the computer), all drives will be assigned unique and nonconflicting drive letters. You can adjust the size of a partition in one of three ways: 1) By increasing or decreasing the size 1% at a time using +- option. 2) By specifying a percentage of the total drive capacity using the % option. 3) By specifying the number of cylinders using the = option. Be sure to assign drive letters to all of the available space on the BACKPACK drive. The partition editor will not allow you to write the updated information if you have unused space that is not at the end of the drive. This means that if you really want to leave some space unused, it must be at the end of the drive. The commands displayed in the lower left portion of the screen will operate only on the current partition. Listed below is a summary of the commands: < > Move to next partition When you enter the partition editor, your current partition will be displayed with a solid bar. If there is more than one partition, the > and < keys can be used to change the current partition. Del Delete the drive letter If the current partition has been assigned a drive letter, the Del option will be available. Pressing the DEL key will remove the drive letter and make the space available. Available space not assigned a drive letter is displayed as a gray bar. Ins Assign a drive letter If the current partition does not have a drive letter assigned, pressing the INS key will assign a drive letter. + - Alter size If the current partition has been assigned a drive letter, the + and - options will allow you to change the partition size in small increments. Each increment is about 1% of the total disk space. = Set size in cylinders If the current partition has been assigned a drive letter, the = option will allow you to set the partition size to a specific number of cylinders. When you press the = key, you will be asked to enter a number, and the upper and lower limits will be displayed. % Set size in percent If the current partition has been assigned a drive letter, the % option will allow you to set the partition size to a specific percentage of the total drive space. When you press the % key, you will be asked to enter a percentage, and the upper and lower limits will be displayed. E Expand to maximum size If the current partition has been assigned a drive letter and there is some available space next to the partition, the E option will expand the current partition to use all of the available space. S Split into multiple drives If the current partition has been assigned a drive letter, the S option will allow you split the current partition into multiple partitions. Each new partition will be assigned a drive letter. When you press the S key, you will be asked to enter a number, and the upper and lower limits will be displayed. Q Quit This option is always available. When you press the Q key, a quit menu will be displayed with four options: Abandon changes and exit This option will exit the partition editor without making any changes to the BACKPACK drive. Cancel quit command and continue This option will put you back into the partition editor. Start over again This option will abandon the changes made in the partition editor and put you back into the partition editor with the original BACKPACK partition information. Write updated partition table This option will write the new partition information to the BACKPACK drive. You will be prompted again to verify your intention because ALL OF THE DATA ON THE BACKPACK DRIVE WILL BE ERASED. If you wrote new partition information to the BACKPACK drive, the system will restart after exiting the partition editor. 4.5 Password protection Password protection is available on the BACKPACK hard drive. If the BACKPACK hard drive is password protected, your computer will pause during boot up and you will be asked to enter the password. If you fail to enter the password after three tries, the BACKPACK hard drive will not be assigned a drive letter and will be inaccessible for that computing session. Perform the following steps to password protect the BACKPACK hard drive: 1) Start the computer with the BACKPACK drive installed. 2) Place your BACKPACK SETUP diskette into drive A:. 3) Run the SETUP program with the following command: A:SETUP 4) Select the PASSWORD PROTECT DRIVE option from the menu. 5) You will be prompted for the password twice. All the typewriter keys are significant, including spaces. Lower case is distinct from upper case. To change the password or remove password protection, you will be prompted for the old password. Press Enter for the new password to remove password protection. Be sure to write down your password and keep it in a secure place. If you forget your password, contact Micro Solutions Technical Support for assistance. NOTE: Password protection can only be set or changed under DOS. If you try to use a password-protected drive under Windows 95 or Windows NT, the software driver will not load and the drive will not be accessible. Appendix A Troubleshooting Backpack should not affect the operation of your existing computer software and hardware. If there seems to be a problem using the computer or BACKPACK after installation, read the following problem descriptions to see if they match the problems you are experiencing. Review the README.TXT file included on the software diskette and see if your problem is discussed there. If you can't resolve the problem, review Appendix B, Technical Support. When you are trying to access the drive, an "Invalid drive specification" message appears on the screen. This can occur if you are not using the correct drive letter to access BACKPACK. Be sure the letter you use is the one indicated on the screen when the computer starts. Review Section 3.1 for information on drive letters. This can also occur if you have not run SETUP to install the BACKPACK software or if you have not restarted the computer after running SETUP. Review Section 2.2 for information on software installation. The message "A BACKPACK ... drive was not found" appears when the computer starts. This will occur if the power to the BACKPACK drive is not on when DOS is loaded. Make sure the BACKPACK power switch is in the ON position and that the power unit is plugged in securely. This can also occur if a hardware conflict exists. Make sure you don't have two printer ports set to the same address, and make sure you have a completely IBM compatible printer port. This can also occur if BACKPACK's device driver is unable to use advanced parallel port functions in certain computer models. Review Section 3.4 for a list of device driver parameters to modify BACKPACK's parallel port usage. Selecting Bidirectional or Unidirectional or increasing the values of T1 and T2 may help. After you install the BACKPACK, the printer doesn't work properly. This can occur if the power to the BACKPACK is not on. In some cases, the printer will appear to work even though the power switch is off. For reliable operation, make sure the BACKPACK power switch is in the ON position and the power unit is plugged in securely. Specific printer compatibility information is available and updated regularly on Micro Solution's WebSite (See Appendix B). After you have connected two BACKPACKs, only one of them is assigned a drive letter. Either drive works properly if connected by itself. This can occur if two or more BACKPACKs are set to the same internal drive ID number. When more than one BACKPACK is installed on the same computer, they must all have distinct internal drive ID numbers. Drive ID numbers are assigned at the time of manufacture but can be changed with the SETID program. Refer to Section 3.3 for information on changing ID numbers. The message "BPHDDRV.SYS Error: Bad or missing argument in CONFIG.SYS" appears when the computer starts. In a CONFIG.SYS line where BPHDDRV.SYS is loaded, a parameter was specified but the argument was either missing or invalid. The invalid argument or the position of the missing argument will be displayed, and you will have to press the ESC key to continue. Review Section 3.4 regarding parameters and arguments. The message "BPHDDRV.SYS Error: Unrecognized parameter in CONFIG.SYS" appears when the computer starts. In the CONFIG.SYS line where BPHDDRV.SYS is loaded, an invalid parameter was specified. The invalid parameter will be displayed, and you will have to press the ESC key to continue. "Insufficient memory _" - After you install the backpack, you discover that free memory is reduced by more than 5 or 6 K. This can happen if you are using a version of MS-DOS earlier than 4.0, and is a side effect of the fact version MS-DOS 3.3 and below did not support a hard drive larger than 32 MB. Upgrading to MS-DOS version 4 or greater will correct the problem. Troubleshooting Notes * The BACKPACK Hard Drive is supported in DOS and Windows, Windows 95 and NT environments only. No support is available for OS/2, or other operating systems. * BACKPACK Hard Drive should be connected directly to the parallel port of your computer, or to the pass-through port of another BACKPACK. The use of extension cables, printer sharing devices, or software security keys between the BACKPACK and the parallel port could produce unreliable results. Security Keys (dongles) should be connected to the pass-through "printer" port on the back of the BACKPACK. * Windows 95 and Windows NT does not allow support for password protection of the BACKPACK drive. You must boot a computer under MS-DOS and re-run SETUP to remove password protection from the drive. See Section 4.3 Appendix B Technical Support Most questions about BACKPACK and its operation are answered in this guide. To solve most problems: Check the solutions and procedures in this User's Guide. Check the README.TXT file on the BACKPACK installation diskette. Visit Micro Solutions WebSite: http://www.micro-solutions.com Contact Micro Solutions Automated Fax Response service at 815.754.4600. Automated Fax Response is available 24-hours daily. A complete catalog of faxes and information is available. If you are calling from outside the United States prefix the digits 011 when you are asked to enter your country code and FAX number. Contact Micro Solutions Bulletin Board Service at 815.756.9100 for troubleshooting software, bulletins and driver updates. If your problem remains unsolved, contact Micro Solutions' Technical Support Department at 815.754.4500. Technical Support is available during normal business hours, Monday through Friday, Central Time. Before calling, be sure to have the following information ready: * The version numbers of your BACKPACK software and your operating system (DOS or Windows). * The name and model of the computer, and the eight-digit serial number found on the bottom of your BACKPACK drive. * The exact wording of any error message(s) from the BACKPACK program, DOS, Windows or any other application producing the error message. * The exact model of printer installed, and the revision of printer driver software, if available If possible, be at your computer when calling. Appendix C Hardware Warranty 1 Year Limited Warranty Micro Solutions, Inc. (MSI), warrants BACKPACK to be free from hardware defects in workmanship and material under normal use for a period of one (1) year from the date of purchase by the original consumer purchaser. During this warranty period, MSI will repair or replace, at its option, any component parts that in its opinion prove to be defective. This warranty does not extend and shall not apply to products that have been subjected to misuse, neglect, accident, or improper installation. THIS LIMITED WARRANTY AND REMEDY ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICRO SOLUTIONS, INC., BE LIABLE FOR LOST PROFITS, LOSS OF GOODWILL, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, based upon the point of sale. If your drive is defective, you should return it to the point of purchase for service. If you are unable to do so, contact MSI at one of the phone numbers below to receive the address of an authorized distributor in your country who can perform warranty service. If you live in the United States you may return your drive directly to MSI. If you live outside the United States you may return your drive directly to MSI, but freight cost and duties may be excessive on single item shipments. A Return Material Authorization (RMA) number must be obtained from MSI prior to the return of defective material. Contact MSI with the serial number of your drive by telephone at USA 815.756.3411, Ext. 325, or FAX 815.756.4986 for an RMA number. MSI is not responsible for material returned without the RMA number clearly printed on the outside of the shipping container. Products to be returned to MSI must be returned, shipping and insurance prepaid, by the original purchaser to the address below. Micro Solutions, Inc. Attn: RMA# ____________________ 300 East Harvestore Drive DeKalb, Illinois 60115 Appendix D Software License Agreement Terms and Conditions Micro Solutions, Inc. (MSI), licenses the enclosed software ("the software") for your personal use. You assume all responsibility for the operation and results. MSI may from time to time revise this software. In doing so, it shall incur no obligation to furnish such revisions to you. Furthermore, MSI may elect to charge an update fee for such revisions. Software Warranty Information MSI warrants that the diskettes containing the software are free from defects and will replace a defective diskette within thirty (30) days from the date of purchase by the original consumer. MSI makes no warranties, either express or implied, with respect to this software, its quality, performance, merchantability, or fitness for any particular purpose. The entire risk as to the performance of this software is with you. IN NO EVENT WILL MICRO SOLUTIONS, INC., BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS SOFTWARE. This agreement shall be interpreted in accordance with the laws of the State of Illinois, USA