PC Enterprises' 

         S O F T W A R E   P R O B L E M   R E P O R T 


PC Enterprises is determined to totally eliminate PCjr
compatibility problems.  Please use this form to report any
problems you experience. 

Submit this form along with a DISKCOPY of the diskette you use to
start your system. 

Mail the completed form to:  PC Enterprises, Software Problem
Report, PO Box 292, Belmar NJ  07719. 


Your Name  _______________________________________________

           _______________________________________________      

   Address _______________________________________________      

      City ___________________  State _____   Zip ________      
           

Program Name: __________________________
Publisher: _____________________________
PCE Disk Number ________________________

Volume Label of the diskette (use DIR to determine): _____________
VERSION number of diskette (type VERSION to determine): __________
Program version number (or file size and date): __________________
Today's date  _______________

Please check one:
___ I could not get the program to run at all
___ The program started to run but did not run correctly
___ I'm submitting a newer version of a program

Please provide an explanation of the problem.  We need enough
information to duplicate the problem on our PCjr's.
_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

Software Problem Report  Page 2


Which version of DOS are you using (ENTER: VER to determine)______
Which brand of DOS (MS, PC, DRDOS, etc)  ___________

Please tell use what is in your CONFIG.SYS and AUTOEXEC files. 
Please include all information.  Do not exclude any files!
If you prefer, you could provide a print out as an alternative.  

      CONFIG.SYS                 AUTOEXEC.BAT

______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________
______________________        _______________________

_________________________________________________________________

Please describe your systems configuration:

Memory
How much memory do you have? __________
List brand(s) __________________________________

Floppy Drives
Number of floppy disk drives installed _________
Indicate capacities (360KB, 720KB, 1.2MB, 1.44MB, 2.88MB, or 21MB)
_________________________________________________________________

Hard Drives
Do you have hard drive? ______
Brand of hard drive(s) __________________________________________
Are you using the PCE SCSI Host Adapter?  Yes ____ No _____
If yes indicate BIOS version numbers printed when you first turn 
on your computer.  PCE BIOS ______ (the first BIOS message)  
Seagate BIOS Version ______    Future Domain BIOS Version ______

Did you have any cartridges installed at the time you experienced
the problem:
___________________________  ____________________________
___________________________  ____________________________

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Software Problem Report  Page 3

Do you have a jrExcellerator?  Yes ____  No ____
Does the problem appear in PC or PCjr mode? __ PC __ PCjr __Both
Please indicate the jrExcellerator BIOS version number
(displayed at BOOT time) ____________________

Note:  Compatibility problems can be caused by the FASTKEY program. 
Be sure to read PC Enterprises Application Note AP05 for solutions.
__________________________________________________________________

Do you have a Display-Master VGA sidecar?  Yes ____  No ____

The Display-Master Cartridge revision number can be determined by
using jrConfig v3.0 to boot your system.  Please indicate the PCjr
BIOS date displayed _______________

When you first turn your PCjr on, you will see a D: and an L:
displayed in the lower right of the screen.  Please indicate the
letters displayed adjacent to the D: and L:
                    D:_________
                    L:_________ 

What type of monitor are you using? ______________

Which video modes show the problem:
Normal mode (Display-Master Cartridge Not Installed): ____PCjr-CGA
Display-Master Modes    ____ CGA   ____ EGA   ____ VGA 




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Software Problem Report  Page 4

Please list any other hardware you have:

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________



P.S.  If this form results in our improving any of our products or
user support diskettes we may wish to send you a users supported
diskette as our thank you.  

Please indicate your first choice: ______________

Thank you
The Staff of PC Enterprises