FAQ - CyberCafe Billing Software

1. There is 'Not Ready' status at the right top of the client screen?
2. The client is not connecting to server program and I want to close the client program. How? 
3. The default charges for browsing seems to be Re.1 per Minute. How to change it to suit my  cyber cafe's price structure?
4. I do not want to use the password as www.easybrowsing.com. I want to change the password to  my own because it is known to many and they can manipulate the software?
5. I have finished testing the software. How to uninstall?
6. My cafe has two different charges. We charge less during 'Off-Peak' hours. Do you support this?
7.I have logged in the client machine by entering my name. How to logout?
8. How to bill the customer after he has logged out from his client machine?  
9. I have some more questions. Please let me know whom I should contact?

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1. There is 'Not Ready' status at the right top of the client?

You may use the Settings => Advanced menu in the client screen, to instruct the client program to find in which machine the server program is running.
You may instruct either IP-number of the server or its Machine Name. If you prefer IP-number, then the server must have a static-ip-number. If the server is assigned a dynamically assigned IP-Address, you may prefer 'Machine-Name'. However, please check the following command in the client program's dos window. PING <server-machine-name>


2. The client is not connecting to server program and I want to close the client program. How?
    The server program must be running before running the client program. Please also use the PING command and check whether the client is able to access the server. 


3. The default charges for browsing seems to be Re.1 per Minute. How to change it to suit my   cybercafe's   price structure?

    Please use the following menus, in the server module.
    Schemes -> Walk-In(Pay-After-Use).
    for the demo copy, use the password, www.easybrowsing.com and change the Table (Minutes Vs Charges)
    as per your requirement. Please note that you have to enter the charges for every minute, starting from Minute1 as follows:
    Minutes       Charges
      1                  10
      2                  10
      .                    .


4. I do not want to use the password as www.easybrowsing.com. I want to change the password to  my own because it is known to many and they can manipulate the software? 
   Only the registered users can enjoy this facility. For the registered version, 
   please contact: Admin@easybrowsing.com


5. I have finished testing the software. How to uninstall?
   As you normally uninstall other programs, go to control panel, use add/remove menu to uninstall.


6. My cafe has two different charges. We charge less during 'Off-Peak' hours. Do you support this?
   Yes. It is possible. Please refer the menu in the server, Scheme->Walk-In-Special


7. I have logged in the client machine after entering my name
   The login/logout window must have been minimized at the bottom, please click it to maximize and logout. You may also notice a timer window in the system tray.


8. How to bill the customer after he has logged out from his client machine?
    In the Server program, the starting and finishing time must have been recorded and his session is waiting to be billed. Double-Click on the customer's session. A customer might have used more than one machine and thus may have more than one session. To select more than one session for billing, press 'spacebar' on those sessions and press 'B'.


9. I have some more questions. Please let me know to whom I should contact?
   Please contact: Admin@easybrowsing.com