SENSATION!  (250-1650)        Software Problems         Faxback Doc. # 1254

The information in this document will help you reinstall software onto your
hard drive, install applications provided on CD onto the hard drive, and
correct problems with the setup of your computer.

Installing Software:

The Sensation has many applications pre-installed on the hard drive. You
might choose to install some of the applications provided on CD onto your
hard drive. If system problems occur later, you might lose some or all of
the information on your hard drive. Use the following instructions to
install (or reinstall) all the applications onto your hard drive. If you
need to reinstall all the applications on your hard drive, begin by
reinstalling MS-DOS.

Restoring Files after a Hard Drive Failure:

If your hard drive becomes unusable after system problems, use the following
procedure to begin restoring the original files:

Note: If you are unable to restart the computer from the Startup Diskette,
contact your computer dealer.

1. Insert the Startup Diskette into Drive A.
2. Restart the computer. A help screen displays the instructions for
   reinstalling applications.

To reinstall MS-DOS and the system utilities onto your hard drive:

1. Insert the Startup Diskette into Drive A.
2. Restart the computer.
3. Insert the System Disc into the CD-ROM drive.
4. Type setupdos and press <ENTER> to reinstall MS-DOS and the utilities on
   the hard drive.

   Press <ENTER> to accept the default selections for prompts displayed
   during the installation. MS-DOS is installed in the \DOS directory, and
   the system utilities are installed in the \BIN directory. The system
   restarts automatically.

   The setupdos command writes new CONFIG.SYS and AUTOEXEC.BAT files onto
   the hard drive. The previous versions of the files are saved as
   CONFIG.OLD and AUTOEXEC.OLD.

Installing or Modifying Windows and other Applications:

After installing MS-DOS and the utilities onto the hard drive, you can:

* Restore the original contents of the hard drive.
* Remove applications from the hard drive.
* Install one or more of those applications provided on the hard drive
  originally.
* Install one or more of the applications provided on CD onto the hard drive.

Restoring the Original Contents of the Hard Drive:

Note: This procedure restores the hard drive contents so that the hard drive
is as it was shipped from the factory. If you have customized any
applications, you lost that customization. Files with .GRP and .INI
extensions will be restored with the default settings. The install program
saves any existing .GRP and .INI files in \SAVED directory on the hard drive.

If you accidentally delete (or otherwise lose) the contents of your hard
drive, use the following procedure to restore them:

1. Place the Data Disc in the CD-ROM drive.
2. Type d: and press <ENTER>.
3. Type install and press <ENTER> for a list of choices. Type the option
   number that corresponds to restore hard disk.

The installation takes approximately 30 minutes.

To install or remove applications included with the computer:

1. If you need to install Windows, insert the System Disc into the CD-ROM
   drive. Type d: and press <ENTER> to access the System Disc.
2. To install Windows:

   * Type cd \mwin and press <ENTER> to change to the directory containing
     the Windows software.
   * Type setup and press <ENTER> to install Windows onto the hard drive
     (Drive C).

The system prompts you to make a selection to restart the computer or return
to MS-DOS. Return to MS-DOS and restart the computer. Then, run Windows.

Note: If you are reinstalling the Sierra Network, exit Windows. From the
MS-DOS prompt, use the copy command to copy the files from the \TSN
directory on the System Disc to your hard drive. Then run the installation
program for Sierra Network.

3. Remove the System Disc from the CD-ROM drive, if necessary. Place the
   Data Disc into the CD-ROM drive.
4. Select the Run option of the Windows file menu. Type winstall and press
   <ENTER>. A dialog box displays the names of applications that you can
   install from the CD onto the hard drive. Select one or more applications
   for installation. A message is displayed when installation is complete.

Note: WINSTALL installs applications exactly as they were installed on the
hard drive originally. If you want to customize settings while installing an
application, run Windows and install the application from the Program
Manager using the appropriate disc.

Software Installation Error Messages:

Any of the following error messages may be displayed when you install software
using the procedures in this chapter:

* If the system detects a conflict between your system configuration and the
  information recorded using the setup utility, the BIOS error message
  "Warning, Incorrect Configuration" is displayed. Run the setup utility to
  update your configuration settings.
* The message "A Problem Exists With Your CD-ROM Installation" might be
  displayed. Type c: and press <ENTER> to access the hard drive. Check that
  your CONFIG.SYS file is in the root directory of the hard drive (C:\). Then,
  type:

  type config.sys  and press <ENTER> to confirm that the file contains the
  following command line:

  devicehigh=\bin\lmsdd250.sys|d:mscd001 |p:340 |iL11 |c:99 |M:6

If the devicehigh command line in your CONFIG.SYS file matches the one above,
use the MS-DOS editor to add /v to the end of the | command line. Restart the
computer, and record any messages displayed. Contact your computer dealer
for assistance with the problems reported.

(smm 08/06/93)