TANDY 1000 RSX  (250-1454/55)      Troubleshooting       Faxback Doc. #1318

This section describes some of the problems you might have with the Tandy 1000 
RSX System and explains how to solve them. If, after trying these solutions, 
you still have problems, contact your local Radio Shack store or dealer.

PROBLEM:                POSSIBLE SOLUTIONS:

Blank Screen            Check that all system power switches are on.

                        Adjust the monitor's brightness or contrast control 
                        knob.

                        Press any key to deactivate the Screen saver option 
                        (controlled from the F10 Menu (the Accessory Menu).

No keyboard response    Check keyboard cable connection.

No printer response     Check printer power control and cable connections.

                        Check that the port is enabled in the system setup 
                        menu.

                        Check that printer is ready (on-line/off-line control)

                        Check paper and ribbon positions.

                        Check printer switch settings. (Refer to the printer 
                        documentation.)

                        Check that the application program you are using is 
                        set up for use with your printer type. (Refer to the 
                        application program and printer documentation.)

Optional equipment      Check the installation of the option. Refer to "Adding
not working             Options" section of this manual and the documentation 
                        for the option.

Asked to insert disk-   You created a desktop layout too large to be stored in
ette containing         the CMOS RAM, and DeskMate automatically created a
DESKTOP.CFG             file (DESKTOP.CFG) on the diskette that was in the 
                        drive. If you are not sure which diskette to insert, 
                        insert one at a time until DeskMate locates the file.

                        DeskMate automatically creates a new DESKTOP.CFG file 
                        (which stores your desktop layout) when you run out of 
                        CMOS RAM space. DeskMate also automatically check the 
                        USE DISK option on the Desktop Menu.

Asked to insert disk-   You might be asked to insert a diskette containing
ette containing         DICT.SPL before you can run the Spell Checker. Insert
DICT.SPL                DeskMate Diskette 6 and press ENTER.

Some DeskMate func-     You have installed a new DeskMate User Interface
tions suddenly work     software program that does not use some of the same
differently (for ex-    files as this version of DeskMate. If problems occur,
ample, settings are     delete the following files from the working copy of
not retained in the     your new software program diskette:
Accessories or in-      DMHELP.ACC     DMSETUP.ACC     DMSERV.ACC
correct help infor-
mation is displayed.

You notice that your    Change the CMOS RAM battery. The procedure is
system time has         explained in the "Looking Inside Your Tandy 1000 RSX"
changed to Jan 1, 1980  section.

Encountered storage     You can use data diskettes to store data. (See Appen-
problem during F7       ix B.) If you want to leave programs and data on the
INSTALL while copy-     same diskette, you can delete the tutorial files (and 
ing printer drivers     if necessary the help files) from the diskette. To do
to a diskette.          this, insert the diskette into Drive A, point to 
                        Change on the Directory Menu, and click to change to 
                        Drive A. Point to Delete on the File Menu, and click. 
                        Then, type *.tut or *.help and press ENTER.

Exiting some appli-     This is normal. DeskMate stores your information in
cations takes longer    different ways to make the best of storage space on
than exiting others     your diskette. Some applications take longer to sort 
                        store information.

You encounter video     You can try changing the computer's video mode. To do
problems while running  this, return to the system prompt and insert your
another software pro-   MS-DOS diskette into Drive A. At the Drive A system
gram                    prompt, type the command modeco80, and press ENTER.

                        If you do change the video mode setting, DeskMate can 
                        run under this new setting.

You can't run Desk-     If you are using diskettes to run DeskMate, insert the
Mate after you have     diskette labeled DeskMate 1. Type desk at the system
changed the computer    prompt to run DeskMate.
settings.
                        If you are using a hard disk to run DeskMate, type 
                        desk at the system prompt to run DeskMate.