ET-496  (430-1001)          Troubleshooting           Faxback Doc. # 6503

We do not expect you to have any problems with you phone, but if you do,
the following guidelines might help.  If you still have problems, take
the phone to your local Radio Shack store for assistance.  

You phone has a special circuit that protects it from static discharge.
The circuit turns off the handset if it receives a static discharge.  If
the handset stops working, turn it off for a few seconds to reset this
circuit.

If someone picks up another phone on the same line, the volume level
might drop or you might hear unusual sounds.  If this happens, hang up
the other phone.

If your phone does not work or works poorly, check the connections to the
phone line.  If a call is too noisy, hang up and redial the number.  If
you still have problems, disconnect the phone.  If other phones on the
same line work properly, the fault is in this phone or its installation.
If you cannot locate the problem, take your phone to your local Radio
Shack store for assistance.

If interference is severe, try the following:

If you receive interference from another cordless phone, you can
exchange your phone for one with a different operating frequency within
30 days of the purchase date.

Keep the handset away from interference sources such as computers, remote
controlled toys, wireless microphones, wireless alarm systems, wireless
intercoms and room monitors, florescent lights, and electrical
appliances.  If the interference is severe, turn off the interfering
device.

If the range decreases, try the following:

  Fully extend the base's antenna and place it in a vertical position.

  Return the handset to the base and recharge the battery.

  Be sure neither antenna is touching a metal surface.

If the phone does not work, try the following:

  Move the handset closer to the base.

  Be sure the phone line cord and AC adapter are correctly and securely
  connected.

  Be sure the battery is charged.

  Fully extend the bases antenna and place it in a vertical position.

  With the handset turned on, return the handset to the base for 5
  seconds.  This resets the security access code.

  Unplug the AC adapter for a few minutes, then reconnect it.

(CJD/smc-05/10/94)