ET-397  (430-0568)               Troubleshooting       Faxback Doc. # 7425

We do not expect you to have any problems with the telephone, but if you
do, the following suggestions might help.  If you still have problems,
check other phones on the same line to see if they work properly.  If they
do and the problem does not seem to be with your phone service, take the
phone to your local Radio Shack store for assistance.

              Problem                        Solution

      The handset does not work.  Be sure Power is ON.

                                  Move the handset closer to the base.

                                  Be sure the phone line cord and AC
                                  adapter are correctly and securely
                                  connected.

                                  Be sure the battery is charged.

                                  Fully extend the base's antenna
                                  vertically.

                                  The phone has a special circuit that
                                  protects it from static discharge.  The
                                  circuit turns off the handset if it
                                  receives a static discharge.  Turn the
                                  handset off for a few seconds to reset
                                  this circuit.

Volume drops or you hear unusual  Someone has picked up another phone on
sounds.                           the same line.  Hang up the other
                                  phone.

                  Call is noisy.  Do not mount the base near appliances or
                                  large metal objects.

                                  Hang up and redial the number.

                                  Keep the handset away from interference
                                  sources such as computers, remote
                                  control toys, wireless microphones,
                                  wireless alarm systems, wireless
                                  intercoms and room monitors, fluorescent
                                  lights, and electrical appliances.  If
                                  the interference is severe, turn off the
                                  interfering device.

                                  Exchange the phone for one with a
                                  different operating frequency (within
                                  30 days of the date of purchase)

  The handset's range decreases.  Fully extend the base's antenna in
                                  a vertical position.

                                  Return the handset to the cradle, and
                                  recharge the battery.

                                  Be sure the antenna is not touching a
                                  metal surface.

Receiver sound flutters or fades. Be sure the battery is charged.

                                  Fully extend the base's antenna
                                  vertically.

                                  Move the handset closer to the base.

   Can make calls, but telephone  Telephone company may be using
   does not ring.                 unusual ringing methods.  Your
                                  telephone is designed for standard
                                  straight line bridged ringing.

                                  Do not use the telephone on party lines.

   Can receive calls, but cannot  Set the TONE/PULSE selector correctly
   make calls.                    for your type of service (see "Setting
                                  the Dialing Code").

   You cannot answer/make a call  The phone might be receiving
   and the handset sounds an      interference from another RF signal; or,
   error tone when you lift it    if the handset is away from the base
   from the base or press TALK.   during a long period of AC power
                                  failure, the base might lose its access
                                  protection code.  Return the handset to
                                  the base for a few seconds.

(br/all-8/22/94)