TandyFax 1040  (430-1201)    Troubleshooting            Faxback Doc. # 8958

PROBLEM:                              REMEDY:

No Power................................Check the electrical outlet, ON/OFF
                                              switch, and Power Connection.

Difficulty Transmitting.............Document is not suitable.  Always use a
                                                    transmittable document.
                                       Use a copy of the original document.

Cannot Transmit................Check to see if a document jam has occurred.
                                  Line is busy.  Wait for the dial tone and
                                                     redial the fax number.

Does not automatically......................Set the receive switch to AUTO.
receive fax.............................Set TEL/FAX Auto Switching to NO by
                                             using the programming sheet 2.

Cannot receive or copy.................Use the correct size and type of fax
documents..............................paper. Check for a paper or document
                                      jam. Check the phone line connection.

Sent faxes and copies..........................Load the document face down.
are blank

Programmed settings lost.........................Reprogram the fax machine.

Sent faxes are not clear............Clear the fax machine with the supplied
                                                            cleaning sheet.

CLEARING A FAX PAPAR JAM

To clear a fax paper jam, do the following:

1.  Open the paper compartment cover and lift the yellow lever.  Pull the
    fax paper completely out of the feed slot.

2.  Cut off the damaged paper.

3.  Reinstall the paper roll.

Clearing A Document Jam

If a document jams, press STOP to stop the document's movement.  Press STOP
again and the document automatically feeds out.  If you cannot smoothly
remove the document, follow these steps:

1.  Open the paper cover and lift the yellow lever.

2.  Carefully pull out the jammed document.

3.  Push down the yellow lever.  Then close the cover and resend the
    document.

CLEANING THE FAXMACHINE

If you frequently use the fax machine, you need to clean it at least once a
month.  The supplied cleaning sheet is used to clean the fax machine to
keep it in excellent working condition.

1.  Drop some alcohol evenly on one edge of the cleaning sheet.

2.  Insert the alcohol dipped edge of the cleaning sheet into the fax
    machine.

3.  Press START to run the cleaning sheet.

4.  Let the cleaning sheet feed a little to let the alcohol-dipped portion
    contact the scanner.  Then hold the other end of the cleaning sheet
    while the fax machine runs to keep the alcohol-dipped part of the sheet
    on the scanner.

5.  Release the cleaning sheet to let it feed through the fax machine after
    cleaning the scanner 10-15 seconds.

Note:  You can use the cleaning sheet more than once.  Wash it with soap
       and water when it becomes soiled.

Cleaning the Printer

In a normal condition, the fax machine prints documents clearly.  But when
you find some white lines on the copy from the fax machine.  It is time to
clean the thermal print head.

1.  Open the paper roll cover.  Lift the yellow lever and take out the
    thermal paper roll.

2.  Turn off the power.

3.  Drop some alcohol evenly on one edge of the cleaning sheet.

4.  Insert the dry edge from the top of the paper guide rib to the position
    of the paper cutter.

5.  Lower the yellow lever.

6.  Pinch both sides of the edge of the cleaning sheet.  Then pull out the
    sheet.

7.  Turn on the power and re-install the thermal paper roll.

(SMC-03/02/94)